Rakuten began requiring the use of English for all internal communications and documents in 2010. The company president announced this change to emphasize the importance of using English as the official language of the company. Now in 2014, Rakuten employees are required to achieve certain scores on the TOEIC English test for promotion. Failure to meet the TOEIC score requirements could result in demotion, salary reduction, or retirement. The president reports that most internal meetings are now conducted in English, and executive employees have achieved average TOEIC scores over 800. However, some critics question if employees will maintain this commitment long-term since English proficiency is less critical for Rakuten than other global companies.