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- 1. Karen P Taylor- 2470 Nordic Valley Dr Eden, Utah 801-391-0802 karentaylor859@gmail.com Customer Service/Office Professional with 10+ year¡¯s experience. Dedicated self-starter with excellent attention to detail and the ability to learn new techniques quickly. Excellent written and verbal communication skills with a reputation for providing friendly and efficient customer service with ability to up-sell additional products and services. Summary of Attributes to Contribute 10 + Professional years of Financial, Insurance, Customer Service, Sales and Tax Account Manager for Internal Revenue Service. 10+ Professional years of Account Management and Sales closing over $500,000.00 in large B2B business sales of computer networks amonth. Public speaker and teacher of Insurance laws to 200+ seniorcitizens. Teller cash handing in the millions of dollars on everyday basis for the Internal Revenue Service. Loan officer and credit check knowledge. Experience working with Government Reporting, Technical Computer Sales and Software Computer Technician. Accounts Receivable, Accounts Payable, Office Manager, Wire Transfers, Collections and effective inventory both for the public and government under strict governmentaudits. Managed to maintain personal growth by continuing education to keep up in a fast-paced ever-changing world for employment opportunities. Highlights Accomplishments Outperformed all sales personnel in overall sales performance continually each year for 15 years. All the while, awarded outstanding prizes and trophies for such achievements. 2014 Performance Award for Payment Perfection Accounts Receivable Government Unit. 2013 Performance Award for Payment Perfection Accounts Receivable Government Unit. 2012 Performance Award for Payment Perfection Accounts Receivable Government Unit. 2012 Outstanding Achievement Award for Developing Internal Revenue Service Technical Guidelines Manual updates. Created a network map on shared network drive for employees tokeep track of their time sheets. For teamwork, creative thinking and going above and beyond. 2009 Performance Award for Error Corrections Tax Examiner. 2005 Most Valuable Employee for Researching Sony products and developing relationships.Working at Marketstar in Ogden, UT. An employer of 500+employees. Experience Account Manager, Tax Examiner, Technical Teller, Clerk, and Data EntryCorrection February 2008 to September2015 Internal Revenue Service £ Ogden, Utah Contact Representative/Tax Examiner-Nov-2014 to Present-Supervisor Michelle Thompson 801-620-5657-GS-0962- 06-Take incoming calls from corporate taxpayers. There is an average of 6 minutes to secure their identity plus all of the following: Review the account and answer all and any questions regarding laws and filing requirements for each return required. Makepaymentarrangements,collectanybacktaxes,assessanypenaltiesandinterest,issueanyrefunds,doanycredit transfers.Thisis done forthe entireaccount,taxyear, andtaxform.Createandsendanyfollowupletterto thetaxpayer.All of thisis accomplishedwhilethetaxpayeris stillon thephone. Proficient in all Microsoft Programs Public Presentations of 200+ Time Management Building Business skill set Accounts receivable professional Fiscal budgeting knowledge Accounting operations professional Expert in customer relations Effective time management Adobe Software Typing 40+Wpm Conflict Management Complex problem solving Strong communication skills
- 2. Remittance Perfection Technician/Deposit Teller-May-2010 to Nov-2014-GS-0503-05-Gay Sohnray-Supervisor 801-620-3968.Researched unidentified payments sent in to the IRS that required technical research to apply to the correct taxpayer, form, and year. This skill requires investigation to locate information and apply the money to strict auditing procedures of the IRS. Several machines and computer databases, software languages and infrastructures were learned to make decisions. Each teller daily-deposited millions of dollars and balanced their books. Items depositedincluded everything from gold to wire transfers. Spearheaded projects to mentor others and make meeting deadlines afun and uplifting experience. Secretarial Clerk-Feb 2009 to May 2010 -Civil Service GS- 0303-04- Supervisor Brenda Smith 801-620-7847 Performed a widevariety of administrative tasks such as preparing information for reports, public relations, ordered goods/supplies, andmanaged inventory. Pulled records from files and facilitated meetings. Complied statistics with data andclassify Information. Conversed with others and listened in order to develop policy and direct others. Encouraged others throughtraining and support. Organized tasks and records. Keep others informed of new changing procedures and instruct themon the proper way to follow through the managedprojects. Error Resolution Tax Examiner/ Data Entry Correction 2-2008 to 2-2009 Civil Service GS- 0962-4/5- Supervisor Peggy Magee-801-620-8083 At the IRS, there are cases that come up in an area of computer generated error defaults. Social Security numbers or business identification numbers were incorrect. The taxpayer input math errors or dollar figuresincorrectly.The IRScomputerinfrastructurewouldcatchsomeof theseerrorsinadvance.Errors were then be quicklyidentified and repaired. Expedited the errors and quickly repair them. Thena letterwouldbesentto thetaxpayer notifying themoftheerror. The letterwould explaintheyneededtoresubmittheirtaxreturns correctly. If it was simplya typingerror from taxpayer, The authority to correct the tax returnand send all requiredwritten correspondence regarding the changes to the taxpayer. Supervisor-Stonehill Assoc-March 2006 to August 2007 The Main objective for this position was to service the current client base, which was established through Humana Inc. Humana had established 1-800 line as renewals came up for open season every year. Outside Sales Rep. October 2005 to March 2006-Humana Inc WentthroughtraininginTampa, FL to becomefullcomplianceeducatedinthe NewMedicarelawsimplemented in 2006.Compliance was obtained via testing through a governmentcontractor. Prepared and presented to Senior Citizens in Utah to educate them at first in large groups of 200+.After the seminars, separate appointments were set up to answer individualquestions. This allowed getting to know each Senior citizen's different needs for the rightproducts. Education Credit Program 6+: College Algebra, 2011 Ogden Weber Technical College £ Salt Lake City Lake City, UT,US Government Compliance for Teaching: 2006 Senior Medicare Laws,2005 Government Compliance £ Tampa,Florida, US Specific teaching skills and problem solving to senior citizens Some College 24+ Credits: Generals,1990 University of Utah £ SaltLake City, UT,US Certifications Current Utah Insurance for Life, Property & Casualty, Life and Disability Government Compliant for Medicare Health Insurance Community Service Nordic Valley Fire Committee-spearheaded marketing, responsible as Chair. Created with the help of the Weber CountyFire Dept and direct relations with the Forest Service Urban Community Specialty force.When relieved as Chair by Co-Chair. Then served as Secretary and Accountant for several years. Preparing the government grants and managing the projects in fund raising efforts.