Resume 2015
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Denise Alexander has over 29 years of experience in employer group benefits and wellness programs. She is responsible for developing and administering cost-effective benefit plans that provide value to employees and meet organizational objectives. She has strong analytical skills to identify trends and risks, and is comfortable working in a fast-paced environment under pressure. She has a track record of earning trust and delivering on commitments with high ethical standards.
Resume 2015
- 1. Denise S. Alexander, CHRS deniseSalexander@yahoo.com 7413 Homer Knost Road Denham Springs, LA 70706 (225)229-8918 cell SUMMARY Professional with 29 years experience, specializing in employer group benefits and wellness programs. Responsible for developing and administering benefit plans that provide value to employees, are cost-effective for the organization, and meet defined objectives. Earns the confidence and trust of others, delivers on commitments, demonstrates high standards of ethical conduct, and protects confidential information. Excellent planning and organizational skills, as well as attention to detail. Strong analysis skills in order to interpret data necessary to identify trends and areas of risk. Comfortable with a fast-paced, deadline-driven environment and the flexibility, adaptability to work under pressure. EXPERIENCE 01/2015 Current H&E Equipment Services, Inc. Director of Benefits Responsible for the overall design, implementation, communication, and administration of the health and welfare benefits programs. Ensures the programs adhere to ACA regulations and reporting requirements. Monitor spec claimants and spec/agg reports. Provided recommendations on benefit changes which will save the company and employees money without jeopardizing benefits. Developed, conducted and made decisions on RFPs for a benefit consultant and benefit carriers. Developed policy and procedures for the health and welfare department. Developed and maintained the benefits and wellness intranet sites. Prepared and conducted benefit presentations to employees onsite and travel to out of state branch locations. Providing training, resources and tools to equip management to understand employee benefit plan offerings and critical deadlines. Developed and organized employee wellness fair存 flu shots and wellness initiatives. Review and ensuring all benefit-related materials used for new hire assimilation are up to date and readily available. Proven ability to effectively manage, motivate and direct staff. Kept abreast of changing market conditions and innovations in the industry by participating on industry committees and attending conferences. Review of benchmarking data to provide competitive data to executive team. Prepared and reviewed quarterly reports on fiscal performance of the benefit plan. Monitoring employees benefit usage and determine where education is needed to the employee population. Partnered with carriers, vendors and consultants on various matters such as plan design, contracts, coverage and renewals.
- 2. 10/2010-07/2014 Coventry Health Care of Louisiana, an Aetna Company Middle Market Senior Account Manager Responsible for the overall design, implementation, communication, and administration of the health and welfare benefits programs for 150+ employer clients. Ensures the programs adhere to ACA regulations and reporting requirements. Monitor spec claimants and spec/agg reports. Monitoring employees benefit usage and determine where education is needed to the employee population. Achieve assigned quarterly sales target. Develop innovative proposals and delivering strategic sales presentations. Make actionable and insightful recommendations for new products, extensions, or enhancements. Implement benefit plan changes and update SPDs with Healthcare Reform requirements. Managed the annual open enrollment process, including update Summary Plan Descriptions and renewal packets to participants. Educated department staff on benefit changes of employer group clients. Establish relationships with benefit carriers, business owners, CEOs, CPAs, Consultants, and Benefit Directors. Conducted employee benefit presentations. Analyze quarterly reporting packages with plan Medical Director, Underwriter and present to client and Consultant. Develop renewals with Underwriter and CEO, based on experience and projection of medical risk on stop loss coverage and ASO renewal contracts. Monitor performance guarantees, insuring all targets are met. Ongoing review of clients high dollar risks and making recommendations on reducing costs with benefit changes and the implementation of employee wellness programs. Directed the work of others. 4/2004 11/2009 Group Insurance, Inc. of Louisiana Sr. Account Executive Implemented and managed fully and self-insured large employer group benefit plans. Assisted clients with claims, enrollments billing issues. Prepared PowerPoint presentations and conducted employee benefit presentations. Conducted employee benefit presentations and health fairs. Recommendations and implementation of wellness programs. 1995 2001 Gulf South Health Plans, Baton Rouge, LA Sr. Account Executive and Group Service Representative Sales and service with benefit consultants and employer clients. Preparation and delivery to clients comprehensive renewals. Served as a negotiating liaison between the underwriting department and clients in regards to specific renewal strategy, including benefit options and service
- 3. enhancements. Education to department staff on annual benefit and rate changes. Monitored claims experience, such as high cost claimants and spec/agg reports. Liaison for employers and benefit managers, assisting in problem solving, conducting employee benefit presentations and coordination of employee health fairs. Directed the work of others. 1990-1994 Self-Employed, Baton Rouge, LA Benefit Consultant Sales and retention of individual and employer group benefit programs. Managed multiple employer accounts independently. 1989 - 1990 McMakin Financial, Baton Rouge, LA Health Insurance Administrator Worked with clients and vendors in the sales, implementation and retention of individual and group health insurance plans. Prepared proposals and conducted presentations to individuals and employer groups. 1986 - 1989 Golden Rule Insurance Company, Baton Rouge, LA Brokerage Manager Assistant Assisted over 300 local insurance agents. Preparing proposals and the implementation of new groups. EDUCATION, LICENSE, BOARDS, COMMITTEES AND CERTIFICATIONS Certified Healthcare Reform Specialist obtained in 2013 Coventry Healthcare Presidents Council Member 2012 Top Account Manager in retention of group clients for Coventry, nationally 2012 President for the Baton Rouge Association of Health Underwriters Served on wellness program committee for the LA Business Group on Health NCQA Certificate of Achievement Full Accreditation, Gulf South Health Plans Louisiana Code C - Life and Health Insurance license - obtained in 1988 Bob Brooks School of Insurance, Baton Rouge, LA - completed course for preparation of Code C license. Baton Rouge School of Computers, Baton Rouge, LA - graduated in 1986 with emphasis in administrative skills Belaire High School, Baton Rouge, LA - graduated 1985