Resume 2016
- 1. M a r i k a A . G a y h a r t (843) 455-3977 1800 A Edge Drive gayhartmarika@yahoo.com N. Myrtle Beach, SC 29582 Seeking Position As: M a r k e t i n g / S a l e s M a n a g e r A determined, goal-oriented and dependable Management and Customer Service Professional that has more than 15 years of experience in retail management, real estate sales, marketing, and the food service industry. Personable team leader that demonstrates a verifiable record of achievements in increasing client loyalty through communication and relationship building. I am a versatile professional that is actively seeking a challenging role in sales, marketing or non-profit, ideally with a dynamic and progressive industry leader or organization. Retail Sales Management Project Management & Customer Service Client Relationship Management Cross-Functional Resource Coordination Meeting and Event Panning/ Coordination Resourceful & Creative Problem Solver P r o f e s s i o n a l E x p e r i e n c e Bluegreen Vacations, In-house Marketing, Myrtle Beach, SC 2016-Present Dedicated to meeting the expectations of customer service and a vacation experience to Bluegreen owners and guests. Greet each owner and guest upon arrival and successfully schedule a review to meet with member services in the sales department. Contact and pitch 100% of assigned arrivals. Identifies what needs to done and takes action .Accurately completes processes and procedures including creating tours, filing paperwork, and adjustments. Obtains first –hand customer information and uses it to improve products and services, acts with guest in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Performs well within a team to produce an exceptional standard of customer service and sales support in addition to delivering quality work that supports the goals and growth set forth by the company. River City Café, Server/Bartender, Myrtle Beach, SC 2015-2016 Greeted customers and effectively determined their needs. Efficiently took orders for food and beverages. Delivered food and beverages in a timely manner. Ensured that every guest has an amazing dining experience. White House Black Market, Manager, N. Myrtle Beach, SC 2013-2015 Maximized store team performance through consistent and effective coaching and feedback. Advised assistant managers and employee’s on policies and operating procedures to ensure functional effectiveness of business; prepared schedule and approved budget expenditures. Directed, coordinated, and reviewed activities in sales, service, and recordkeeping. Planned and directed training and performance evaluations to develop and enhance sales. Ensured the store achieved optimal staffing levels and provided a quality on-board experience for all associates. Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs; represented company at corporate meetings to promote sales. Pier 1 Imports, Sales Associate, Myrtle Beach, SC, Chicago, IL 2011 – 2014 Assisted customers with in store purchases as well as coordinated delivery time and delivery details for ordered merchandise. Directed, coordinated, and reviewed activities in delivery of store product. Processed, organized and merchandised new and replenished product to the floor. Assisted in floor resets to maintain a fresh look to the store. Met and exceeded both sales goals and instant credit goals daily. Employee of the quarter 3 times. Trained new employees on register training, product knowledge, ordering process, and sales behaviors. Rioz Brazilian Steakhouse, Server, Myrtle Beach, SC 2009 – 2014 Original Benjamin’s Seafood, Server, Myrtle Beach, SC 1996 – 2009 Provided the highest level of service in accordance to the restaurants standards; ensured that all guests were greeted in a timely, friendly, and professional manner. Maintained professional relationships among coworkers, management, and guests; identified food orders and delivered items to tables in a timely manner.
- 2. Communicated with food and beverage staff to ensure guest satisfaction and reported to work as scheduled, in uniform, and ready to be in position. Accepted payments from customers, and provided change as necessary; cleaned and organized eating, service, and kitchen areas. Comcast, Direct Sales Representative, Chicago, IL 2011 – 2012 Responsible for selling and promoting Comcast products with focus on video, high speed internet, and phone service. Demonstrated a strong understanding of Comcast products, introducing and selling offerings to individual customers by door to door sales within assigned territory. Met and exceeded sales goals set by company standards. Independently established and organized daily sales activities. Generated business through creative methods of lead generation. Communicated and developed rapport with customers, evaluated needs and successfully implemented sales closing techniques to ensure product installation goal was achieved. Demonstrated a record of success in outbound sales environments with business to consumer sales. Southeastern Waterfront Marketing, Various Roles, North Myrtle Beach, SC 2006 – 2008 Marketing Assistant Conceptualized and created effective marketing strategies to boost the company’s popularity and links; prepared and presented plans. Evaluated tools and technologies that will assist in management of emerging media channels; researched new online and traditional marketing trends. Maintained and managed events with budgets exceeding one million dollars, responsible for making travel arrangements, coordinating with various vendors, managing calendars, maintaining files, and performing clerical and administrative duties. Prepared progress reports/status updates monthly/weekly for assigned tasks and initiatives; executed tactical marketing projects and assignments. Assisted in financial responsibilities like estimating, billing, reporting and invoicing for marketing fees and expenses, cooperative advertising requests and documentation. Coordinated the production and distribution of various communications with outside vendors, such as printers and mail houses, to meet designated due dates. Created and distributed rollout communications for program updates, product enhancements, direct marketing programs and sales tools; maintained marketing plan flowchart. Resale Coordinator Maintained healthy relationships with existing and new customers; provided sales and administrative support involving efficient handling of top and confidential agreements. Communicated and supported with regional sales team for status of order and position of sales and attaining sales targets. Promoted the facilities of the organization to fresh and existing customers through a proactive approach; developed and maintained contact with potential clients and professional bodies. Weichert Realtors, General Brokerage Realtor, North Myrtle Beach, SC 2003 – 2006 Promoted from general brokerage sales to the New Homes and Land Division for exceeding sales goals; prepared contracts, purchase agreements, closing statements, deeds and leases. Acted as an intermediary in negotiations between buyers and sellers, generally representing one or the other and coordinated property closings, overseeing signing of documents and disbursement of funds. Reviewed plans for new construction with clients and recommended available options and features; arranged for title searches to determine whether clients had clear property titles. Conferred with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements were met before closing dates. Researched property’s public record information for lot size and dimensions, verified legal description and researched property’s land use coding and deed restrictions. Presented company’s profile and niche in the marketplace and CMA results, including comparables and current listings. Reviewed comparable MLS listings regularly to ensure property remained competitive in price, terms, conditions and availability; prepared property marketing brochure for seller’s review. E d u c a t i o n & T e c h n i c a l S k i l l s Coastal Carolina University, Conway, SC 1995 B.A. Psychology Horry Georgetown Technical College, Conway, SC, 2003 South Carolina Real Estate License Program Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook) Facebook
- 3. Professional Certifications and Licenses: Broker in Charge Real Estate License in NC and SC from 2003 – 2008 References Gladly Provided Upon Request