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- 1. MAGESWARY SUPRAMANIAM SUMMARY OF QUALIFICATIONS  A highly organized and detailed oriented person with over 20 years of experience in providing thorough and skillful administrative support to Senior Management.  Dedicated and focused, able to set my priority and complete multiple tasks and follow through to achieve project goals  An independent and self -motivated professional with good writing skills, able to grow position relationship with stakeholders and peers at all organization levels.  High level of initiative and passion over my job and ultimate goal to achieve my personal satisfaction prior to delivery  Patient and honesty is my highest positive attitude I carry within myself.  Computer skills includes: MS Word, Excel, Powerpoint EXPERIENCE  Currently employed at Thistle Johor Bahru , one of the leading hotels in Johor Bahru as an Events Manager for the last 5 years (2010 – current) JOB SCOPE  Oversee all aspects of Hospitality and Events  Plan, Develop, Organize and Manage events (in house)  Plan and organizer events (external)  Site inspection  Provide on -site support to the operations team during event  Solely responsible in ensuring all client request is being communicated accurately to the operations team  Implementing the appropriate systems and procedures to ensure a smooth flow of the administration of the department  Manage the Events team with 4 manning reporting to me  Set the Key Result Achievements and guiding the team to achieve the set KRA’s.  Highly focused on customer feedbacks and responsible to respond within 24 hours on all dissatisfaction clientele remarks in writing  Initiate and implementing new procedures for the department in terms of improvising the flow of the job.  Creating the Standard Operations Procedures.  Entertaining clients in terms of business rapport.  Fully responsible to work towards achieving the budget set for MICE business and customer feedback.  Provide training for peers to ensure that they are in line and consistently reminded the right steps of delivering the assignments
- 2. MAGESWARY SUPRAMANIAM 2003 – 2010 Employed as an Events Executive /Administrator to the Events Teams at Persada Johor JOB SCOPE  Main role was to ensure a smooth running of the administration of the Events Team.  The gatekeeper with the sales team to ensure all files delivered to Events team are equipped with the full documentations required by the client.  Assigning of the event files to the respective event coordinators in order for them to communicate with guest for further details  Design and implemented the ISO filing system for the team  Monitor all leave forms and annual leave balances for the team to ensure all leaves are cleared within the stipulated timeline.  Prepare the necessary reports for the Events Director’s Executive Committee Meeting (Excom)  Responsible in issuing Purchase Request for vendors (if required), follow up with purchasing on the items status and Finance for payment to vendors.  Secretarial support to both the Director and Assistant Director of Events Prior to the opening of Persada Johor , was employed as the Food & Beverage Administrator at Pan Pacific Johor Bahru. Upon the opening of Persada Johor, internal promotion was offered. JOB SCOPE AS A FOOD AND BEVERAGE ADMINISTRATOR  Secretarial support to the Director of Food and Beverage  Fully in charge of the administration of the Food and Beverage Department  Organising and maintaining filing system  Email all promotions to the all clients programmed in the database  Assist outlet managers in their requirement for paperwork assistance  Act as a relieve Secretary to the General Manager in the absences of the GM secretary 1995 – 1998 SECRETARY TO THE PROJECT MANAGER – PEREMBA CONSTRUCTION MUL-T PLEX JOB SCOPE  Supportive Secretary job to the Project Manager  Fully in charge of the office administration which includes all emails, correspondences to the contractors  Organizing and servicing meeting requirements, answering telephone calls, maintaining the diary with appointments, managing database
- 3. MAGESWARY SUPRAMANIAM 1993 – 1995 SECRETARY – PUBLIC RELATIONS MANAGER – ALLSON KLANA RESORT, SEREMBAN JOB SCOPE  Fully in charge of the Public Relations office administration jobs  Arranging appointments for the PR Manager  Liaising with press members for press releases – to draft and process press releases  Organizing festive events in the hotel – organizing and delivering the vip arrival schedules for the officiating of the said events  Managing database for email promotions for all guests OTHERS MAJOR ROLES  Being employed as the appointed Secretary for the Malaysian Association of Hotels – JOHOR CHAPTHER for 5 years from 2005 – 2010. JOB SCOPE  Organising meetings on a monthly basis for the Committee Members of the Generals Managers in Johor Hotel  Attending to all needs on preparation for the smooth flow of the meeting arrangement with secretarial services during the meeting.  Solely responsible for the submission of the accounts details on a yearly basis to the appointed accountant firm.  Call for AGM and EGM on yearly basis. TRAINING ATTENDED  Five Star Service for Managers – conducted by Taylor’s College  Think Like The Customer – conducted by PKMH Training Resources Group  Success Skills for the Administration Professionals – Conducted by Impression Management Professional RECOMMENDATION LETTERS  Numerous appraisal letters from the Management of Thistle Johor Bahru for a well done job done – measured based on the written feedback from clients to the Management or on line survey  Letter of commendation for clients who was specifically happy with my service during their events  Letter of recognition from previous Department Heads  5 years service – certificate of recognition from The Puteri Pacific Johor Bahru
- 4. MAGESWARY SUPRAMANIAM EDUCATION QUALIFICIATION  Currently pursuing MBA majoring in Entrepreneurship /Hospitality Management:- Core modules includes: Leadership, Financial Management, Event Management, Marketing Strategies, Corporate Governance, Human Resource Management PERIOD OF COURSE: 2 YEARS (to be completed by September 2015)  Diploma in Executive Secretaryship obtained from Stamford College, Kuala Lumpur – 1997  Certificate holder for Private Secretaryship obtained from Stamford College, Kuala Lumpur - 1990 Current drawn remuneration: RM4600 (gross salary)