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RESUME
- 1. Liju Chacko Dream Plaza, Flat No. 204,2nd Floor, New colony Woollen Chawl, Ambernath (W) 421 505 INDIA Tel: 0251 2680837 Mob: 0091-7775821032 Objective To join a progressive organization where my potential leadership skill can be utilized for improving the operational performance and in contributing substantially towards the growth of the organization. Educational Qualification S.S.C Passed from Mumbai Board in the year 1998 H.S.C Passed from Mumbai Board in the year 2000 Technical Qualification Completed Diploma in Automobile Engg at 2003 (3yrs) from College of Hi-tech Engineering, Andheri Other Qualification Basic Course in Computer.
- 2. TOTAL WORK EXPERIENCE TILL DATE: 1- Currently working with WASAN TOYOTA (Chembur/Mumbai) from FEB 2015 as a Body Shop advisor. 2- Worked with ALYOUSUF MOTORS at DUBAI-FUJAIRAH) (YAMAHA- SUZUKI DAIHATSU-BRILLIANCE Dealer)from Dec 2012 to Jan 2015 as a Customer Service advisor. 3- Worked with MODI HYUNDAI PVT LTD (Hyundai Authorized Dealer,Vidhyavihar) from June 2010 to Dec 2012 as a Customer Service Advisor. 4- Worked with FORT POINT AUTOMOTIVE (Maruti Authorized Dealer, Thane) from June 2008 to May 2010 as a Service Marketing Executive. 5- Worked with SPECTRA MOTORS LTD (Maruti Authorized Dealer,Ghatkopar) from June 2004 to March 2007 as Customer Care Executive. Currently working with WASAN TOYOTA (Chembur-Govandi) as Body shop service Advisor since FEB 2015 JOB PROFILE : 1- Visit the accidental vehicle and open the job cards. 2- Accumulate bill amount and depreciation to the insured. 3- Preparing estimate and settlement with surveyors. 4- Inspection work of vehicle during work and informed to customers. 5- Final inspection of vehicle arrange do and deliver to customer. 6- Follow-up insurance payment. 7- To handle the customer queries. 8- Solution to resolve the complaint. 9- Handle dissatisfied customer in very lenient way. 10- Inspected and tested damage vehicles, then recorded findings so that necessary repairs could be made. JOB RESPONSIBILITY : 1- Daily reporting to body shop manager. 2- Monthly report generation and calculation. 3- Achieving labor targets. 4- Customer follows up. 5- Making work smooth in body shop. 6- 64 vb confirmation and DO letter from insurance company. 7- Part availability check and order if needed. 8- Responsible for plan and coordinate to minimize delays and increase production and efficiency, and to insure that the job is complete on time and ensuring quality standers are met. 9- Interest for learning techniques and practicing of work as well as proper utilization and care of test Equipment and special tools.
- 3. 10- Maintain communications within area of responsibility for the progress and promoting team work and Cooperation Work Experience / Gulf Experience Worked in AL YOUSUF MOTORS (Yamaha-Suzuki-Daihatsu-Brilliance Dealer) at Fujairah (Dubai) as service advisor since December 2012 to January 2015. Job profile As a service advisor, Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Worked in Modi Hyundai as service advisor since June 2010 to December 2012 at Vidyavihar (Hyundai Dealer) Job profile
- 4. As a service advisor, 1 Advise customers about necessary service for routine maintenance.(eg 1st free service,2nd free service,3rd free service, paid service & running repair) 2 Help identify a mechanical problem by questioning the Customer or doing a visual inspection or road test. 3 Confer with customers about inspection results, recommend Corrective procedures, and prepare work order for needed repairs. 4 Prepare a repair order showing time, cost, and labor Estimates for service. 5 Write a brief description of the problem on the repair order to help the mechanic locate the problem. 6 Explain the work performed and the charges to the customer. 7 Handle customer complaints I was working in fort point as service marketing representative since June 2008 to may 2010 at FORT POINT AUTOMOTIVE Thane (Maruti Suzuki Dealer) Job profile As a service marketing representative 1. Iam taking the Annual maintenance contract (A.M.C) of all the vehicles of the Customers. 2. Taking appointment from the customers for explaining the AMC at home or at Office. 3. Visiting at the Corporate level for explaining AMC. 4. Arranging camps at different societies on every month. 5. Sending mails and letters regarding AMC details to the customers. 6. Taking and explaining Extended Warranty of the vehicles of the customers. Gulf Experience /DUBAI Worked in Dubai (Jebel Ali Free Zone) with Hyundai Mobis Since April 2007 to May 2008 Job Profile: As ware house assistant I was doing checking, storing, picking & packing of the spare parts which are coming directly from Korea. 1. arranging locations of all the spare parts 2. taking orders from the distributors 3. Re-locating of all the excess Spare parts. 4. Achieving all the Daily targets required by the management. Worked with Spectra Motors Ghatkopar as technician since June 2004 for 6 months
- 5. Job Profile:-As aTechnician I was doing all types of services including Clutch O/H, Suspension O/H,Brake O/H, Steering O/H, Carburetor O/H, Wheel Alignment, Wheel Balancing Worked with Spectra Motors Ghatkopar as Customer Executive for Two and half years. Job Profile:- As a Customer Executive 1. I am was doing service marketing reports (S.M.R) 2. Taking appointments of the Customer for servicing, maintaining all the paper work. 3. Solving problems of the Customer by handling complaints to the C.C.M or W.M 4. maintaining all the washing boards 5. taking pickup, drops and drop of the vehicle 6. taking appointments of the Customers for the free check up camp 7. Sending Gifts to the Dissatisfied JD Customers Personal Details Date of Birth : 26th October, 1982 Nationality : Indian Religion : Christian Marital Status : Married Languages Known : English, Hindi, Marathi and Malayalam Email : liju.chack@gmail.com Interest : Music, Cricket, Reading News papers Passport No : N5234235 Achievement Completed Basic training of Maruti at Pune. Completed Basic & Advance training of Hyundai at Vashi. Completed Basic & Advance training of YAMAHA-SUZUKI-DAIHATSU-BRILLIANE at Dubai-Fujairah. Received Appreciation Certificate from Maruti (Delhi) for providing service support at 26th july 2005 (FLOOD). PERSONAL FACTS : 1- Never say die attitude. 2- Always believe that there is always something to learn from everyone. 3- Give credence to together every- body achieves more. 4- Always looking for challenging options. MY ASSETS :
- 6. Iam Confident, Optimistic, Strong interpersonal skills Introvert nature, Adaptability to change. Punctual and Hardworking, Sincere and honest. Declaration I hereby declare all the above information furnished by me is true to the best of my knowledge & belief (Liju. K. Chacko)
- 7. Iam Confident, Optimistic, Strong interpersonal skills Introvert nature, Adaptability to change. Punctual and Hardworking, Sincere and honest. Declaration I hereby declare all the above information furnished by me is true to the best of my knowledge & belief (Liju. K. Chacko)