Resume vijay mukh
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Vijay Mukh has nearly 11 years of experience in restaurant operations, training, and customer service management. He is currently an Assistant Manager Training at KFC in Pune and Aurangabad. Previously he has held roles like Area Manager at Falafel's and Restaurant General Manager at Pizza Hut. He has expertise in training and developing employees, ensuring quality standards, managing costs and profits, and driving business growth. Vijay Mukh aims to leverage his performance-driven approach and experience in business excellence to contribute to organizational success.
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Resume vijay mukh
- 1. Core Competencies Restaurant Operations Human Resource Management Training & Development P&L Management Hygiene & Safety Management Customer Service Customer Acquisition Team Building & Leadership Profile Summary ? Performance-driven professional with nearly 11 years of experience in Restaurant Operations, Training, and Customer Service Management ? Presently associated with KFC (Kentucky Fried Chicken) as Assistant Manager Training, Pune & Aurangabad ? Skilled in designing & conducting customized training programs and ensuring that training & development initiatives are aligned with the organizational goals & culture by utilizing contemporary pedagogy, learning tools & methodology ? Proficiency in devising & implementing optimum business strategies to enhance business development, quality standards across all departments, including Food & Beverage, Training, Human Resource, Marketing, Supply Chain Management, Guest Servicing, CRM, & so on ? Proven success in ensuring high quality services, resulting in guest delight and the optimum resource utilization for maximum service quality ? An effective communicator & negotiator with capability to relate to people across all hierarchical levels in the organization Career Timeline VIJAY MUKH Proficient in running successful method-oriented operations and taking initiatives for business excellence through process improvement Location Preference: Mumbai / Pune
- 2. Work Experience Oct’ 12 – Present with KFC (Kentucky Fried Chicken) Growth Path/Deputation: Certified Area Coach through KFC Internal Development Process Present Assistant Manager Training, Pune & Aurangabad Key Result Areas: As Assistant Manager Training ? Led employee training & development division by monitoring competency grids and identifying training needs for skill / competency up-gradation ? Trained restaurant management in optimizing costs, increasing sales, thereby achieving profit targets ? Developed training programs using a combination of case studies, on-the-job learning, stretch assignments, classroom training, online learning and coaching/mentoring for fresher’s & laterals to meet specific organizational objectives As Area Manager ? Led a team of 210 team members& 35 managers to manage entire gamut of business operations including P&L management, trade marketing, business development, labour management, inventory management, & so on ? Managed Food Flow; ensured no outages, consistent excellent quality, fresh rotation, equipment calibration, no COS deviation from ideal cost/usage, tight inventory, food made & served right, and so on ? Conducted ACSR (Area Coach Success Routine) on weekly basis and reviewed past week achievements & opportunities to deliver sales & profit goals ? Ensured cleanliness, hospitality, accuracy, maintenance, product quality, speed of service is maintained at optimum Falafel’s, (Mirah Group Venture), Mumbai Area Manager KFC, Pune & Aurangabad Area Coach/Assistant Manager Training 2007 – 2009 1996 – 1997 2010 – 2012 2012 – Present2005 – 2007 Pizza Papa John’s, Mumbai & NCR Shift Mgr./Assistant Restaurant Manager Pizza Hut, Gurgaon Restaurant General Manager Pizza Hut, Mumbai Management Trainee
- 3. level to satisfy customers Highlights: As Assistant Manager Training ? Developed new formats for training audits & enhanced team capability & skills; used PowerPoint presentations for better training on different subjects ? Successfully completed training set-up of 10 new projects of restaurant opening in Mumbai & Pune ? Completed & maintained action planning of training audit - TMTS; scores improved from 70% to 85% for Mumbai Patch & 62% to 85% for Pune patch ? Recognised for developing formats which are getting followed in both the markets of Mumbai & Pune; constant growth in training ladder is noted ? Created training modules on various topics such as presentation skills, communication, business etiquette, selling skills, leadership, customized induction programs and so on As Area Manager ? Credited for consistent: o YTD CER (external quality audit) scores of 88% for the patch o Product obsession scores of 95% for the patch in external audits ? Successfully managed the Food Cost (As per recipe card) and COL (Cost of Labour) within given target ? COSV managed by introducing new formats as per need of hour ? Recognised for maintaining effective operations control during the tenure Dec’ 10 – Sep’ 12 with Falafel’s, the Lebanese Cuisine brand (Mirah Group Venture), Mumbai, India as Area Manager Led a team of 96 Restaurant Crew, 9 Shift Managers & 9 Restaurant Managers with complete P&L accountability; analyzed business potential for new sites and prepared sales & P & L projections for all new sites being considered Highlights: ? Credited for opening 6 Falafel's outlets; 3 each in Mumbai & Pune ? Successfully rolled-out & executed several Reward & Recognition Program at the outlet level ? Ensured adherence to SOPs by introducing Operations Audits ? Maintained Mystery Shopper Audit reports at 90% YTD (Year To Date) ? Recognised for achieving 90% of the sales targets in 2011 ? Achieved 100% targets for COS (Cost of Sales) Mar’ 09 – Dec’ 10 with Pizza Hut, Franchisee Gamma Pizza Craft, Gurgaon as Restaurant General Manager
- 4. Highlights: ? Won Best Menu Mix Award of newly introduced Meal Deal Program at the RGM Convention 2009 ? Recognised for maintaining Balanced Score Card score at 3.5 YTD (Year To Date) ? Completed & maintained action planning of operations audit – CER; scores improved from 70% to 80% for Cyber Green Pizza Hut Outlet (Gurgaon) ? Credited for consistent: o Mystery Shopper Audits (CMS) at 90% YTD (Year To Date) o CER Operations Audit at 85% QTD (Quarter To Date) ? Completed & maintained action plans in EARS model Previous Experience Jul’ 07 – Mar’ 09 with Pizza Papa John’s, Mumbai & NCR as Shift Manager & Assistant Restaurant Manager May’ 05 – Jul’ 07 with Pizza Hut, Mumbai as Management Trainee Joined as Team Member & moved ahead as Management Trainee Education ? B.Com. from St. Xavier’s College, Ranchi University in 2001 Personal Details Date of Birth: 27th Aug 1979 Languages Known: English and Hindi Address: C-901, Eisha Empire, Handewadi Road, Hadapsar, Pune, Maharashtra 400068