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- 1. Resume DEEPESH MOHAN LAL MOBILE: +91-9849770140 E-mail deepesh1205@gmail.com RESIDENCE: 040- 65947991 CAREER OBJECTIVES To seek a challenging and responsible career where in I can utilize my skills sets to deliver the duties assigned and excel in my performance. WORK EXPERIENCE 1) Working for Y-Axis Overseas Careers as a Team lead from 6th May 2013 to till date. Y-Axis is Indias No.1 Immigration & Visa Consultant and presumably the worlds largest B2C immigration firm. Established in 1999, our 20 company owned and managed offices across India, London & Toronto and 600 employees have served over 100,000 happy customers. Job Profile as Team Lead Roles and Responsibilities: 1. Execution of Evaluations to check the eligibility of clients for the process. 2. Collecting the Documents as per check list from Attorney and assisting and guiding the clients in procuring the same 3. Responsible to check all documents as per the checklist. 4. Filling all the necessary Immigration forms and sending the same to the immigration office. 5. Ensuring that all the activities are in compliance to the Immigration rules. 6. Assist in resolving all Immigration issues/ escalations. 7. Doing application audits before the client dispatch the application and documents to immigration office. 8. Responsible for sending daily report of Canada team process attendance. 9. Doing audit for the immigration forms filled by the Process Consultant. 10. Doing team assessment every month for announcing the best Process Consultant for the month. 11. Handling escalation call and email.
- 2. 12. Handling a team of 10 Process Consultants. ACHIVEMENTS: Awarded many times the best Process Consultant. Awarded best new Process Consultant overall process for 2013. . Awarded best process consultant for Quebec process for 2013. Receive many appreciation email from the client and from my manager & director. 2) Worked for GAMELOFT SOFTWARE from 4th July 2007 as Sr Customer Service Executive. Was promoted as a Customer Service Team Lead in Jan 2012 also was promoted and worked as Data Manager & Team Lead customer Support for Hyderabad Studio from 1st Jan 2011. Gameloft is the worldwide leader in developing and publishing down loadable video games. Gameloft is now positioned, after 10 years, as one of the most innovative companies in its field. The company designs games for mobile phones, smart phones, i Phone, i Pod touch and i Pad. Job Profile as Customer Support Team Lead from Jan 2012 to 29th JAN 2013. Provides customer service for Mobile games. Managing a team consists of 4 agents. Worldwide, customers are from Singapore, China, Philippines, UK, Paris, Thailand, Sri Lanka, Indonesia. Hong Kong, Malaysia etc. Resolving customers queries related to technical and downloading issues non voice process (Email support). Responsible for day-to-day performance of Call Center team and email agents to provide accurate, timely, accessible and professional service and sales. Working in Hyderabad and preparing the individuals assessments on monthly basis. Ensuring team members are having a regular quality checks and maintaining quality standards of calls & Emails. Ensuring that the team members are having regular training sessions on products/procedures. Effective Communication skills to different managerial levels. Work on Calls Improvement Project to achieve better Service for our customers. Conduct training for new joiners and for new upcoming promotions to Call Centre and email Agents Sr Customer Care Agent at Gameloft July 2007 Jan 2010 Providing a professional and efficient service to customers. Ensure high levels of customer satisfaction . Providing quality responses to customer contacts by telephone & email. Dealing with enquiries & answering calls from new and existing customers. Dealing with all escalated complaints and enquiries efficiently and effectively. Building relationships with customers. Recording all queries and making notes on logging software. Resolving assigned incidents within pre-agreed timescales. Handling difficult and aggressive customers in a professional manner. Providing other Gameloft departments with information they need to get from Customers
- 3. Job Profile as a Data Manager I have to work closely with the programmers and Need to collect the project once that is Gold Check if projects are proper in format, working etc. Check if the Project is fine then deliver it to concern person in other branch. From time to time contact with other Data Managers (Other Studio) around the world and help them if they need any resource from our side or ask for resource if required at our end. I work as a bridge between employees (Programmers) of our studio and employees of other studios (Around 15) around the world for exchanging resources. Preparing the Source reports and sending it to World Data Manager, to upload it on the Gamerepo site. ACHIVEMENTS Received many appreciations mails from all the 9 country's Managers and my customer Service Manager. 2) Worked for IVY COMPTECH as a Sr. Associate FROM NOV 04 TO NOV 2006 Resolving players queries related to gaming issues (Poker and Backgammon) non voice and voice. Joined in November 2004 as an Associate in Layer 1 In Feb 2006 promoted to New Process for PILOT BATCH (Backgammon) In July 2006 promoted as an Sr. Associate. 3) Worked for TIRUMALAMUSIC CENTER (TMC) Begumpet for a period of 2 year (2002 to 2004) JOB PROFILE After Sales service of the electronic goods Handling front office work. Attending Customer calls for any Complains. Interacting with respective companys and ensure that the DEMO or COMPLAIN is attended with in 24 to 48 hours. ACHIVEMENTS I was awarded the best Customer Care Executive for the year 2002 to 2004. 4). Worked for U& V SALES BOOST PVT LTD for a period of 2 year (1999 to 2001) JOB PROFILE Worked as Telemarketing Executive for the Holiday Resort Company. Inviting couple customers for the 1 hour promotional presentation, given by the sales department and meeting the monthly target.
- 4. QUALIFICATION Bachelor of commerce from MADURAI KAMRAJ UNIVERSITY. Schooling from St Anthonys High School. TECHINICAL QUALIFICATION M.S OFFICE (WORD, EXCEL, POWERPOINT) HOBBIES Listening to music, and Drawing and Painting. LANGUAGES KNOWN English Hindi and Telugu STRENGTHS Parents, Confidence, Self motivated, result oriented, willing to learn and get along with people and Hard work. PERSONAL DETAILS NAME : DEEPESH MOHAN LAL FATHERS NAME : ADESH MOHAN LAL MARITAL STATUS : Married GENDER : Male RELIGION : Hindu NATIONALITY : Indian MOTHER TOUNGE : Hindi PLACE : HYDERABAD DATE : DEEPESH MOHAN LAL