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Jane Garvey has over 10 years of experience in customer service and human resources. She currently works as a Customer Care Coordinator and Sales Lead Administrator for Gate of Heaven Cemetery, where her responsibilities include coordinating purchases of memorials, managing records, and providing customer service. Previously, she worked in human resources for Schering-Plough Corporation, where she recruited employees, conducted orientations and reviews, and ensured compliance with policies. She has a Bachelor's degree in Early Childhood Education and Psychology and is a certified elementary school teacher.
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- 1. Jane Garvey 25 Tomahawk Trail, Denville, NJ 07834 (973) 479-5091 * janekgarvey@verizon.net EDUCATION William Paterson University, Wayne, NJ Bachelor of Arts - Early Childhood Education/Psychology Certified Elementary Education Teacher K-8/Certified Substitute Teacher EXPERIENCE Archdiocese of Newark (Gate of Heaven Cemetery) East Hanover, NJ Customer Care Coordinator/Sales Lead Administrator 8/10-present ? Liaison for our Right of Inscription Program - family and vendor coordinator for purchase, design and selection of memorials ensuring timely and accurate completion. ? Accountable for all Deeds, by managing orderly records of reports and expedient distribution to families. Responsible for delinquent accounts and updating expired credit card records. ? In charge of daily sales leads support for our sales counselors including tracking and assigning leads and dispute resolutions as necessary. ? Provide customer service to families regarding heritage research, cemetery rules/regulations. ? Initiate work order resolutions for families with complaints regarding the resting place of their loved one and overall cemetery appearance. ? Assist in verifying completeness of funeral orders and paperwork accordingly and act as primary department back up as needed. ? Generated new business lead opportunities by increasing attendance at our cemetery Open Houses through sales leads calls. Schering-Plough Corporation (Merck), Madison, NJ Human Resources Representative 11/90-8/97 ? Recruitment for all non-exempt, temporary and summer employees. ? Conducted all new hire orientations/new hire paperwork and reference checks. ? Monitored and tracked employee probationary periods, conducted three month follow up interviews and all exit interviews. ? Partnered with employees and management to administer and communicate various human resources policies/procedures and employee relations issues. ? Assisted Director of Human Resources to ensure operational effectiveness and exceptional customer service to employees. ? Responsible for the completion and accuracy of all personnel files. Conducted audits as directed. ? Supervised Human Resources Intern. ? Planned annual blood drive as well as coordinated monthly health lectures through Human Affairs International and Employee Health Services.
- 2. Jane Garvey janekgarvey@verizon.net 8/97-8/10 Home full-time raising family ACHIEVEMENTS ? Received Human Resources Excellence Award for job performance. ? Received awards from ECLC for fundraising achievements. ? Received Blood Drive award for highest participation rate of all Schering-Plough locations. COMPUTER Microsoft Office, HMIS VOLUNTEER Committee member for ECLC, school for children with learning disabilities. Responsible for annual fundraiser. Class parent, Girl Scouts, various school activities