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resumePatAngelucci updated 2015
- 1. Patricia Angelucci 234 Franklin Ct.. 610-564-2278 Royersford, PA 19468 lpjjangel@comcast.net Executive Assistant- Medicare NE Region Aetna 2005 – present • Proficiently handle all compliance issues for the NE Region, including 48 hr. violations, rapid dis- enrollments, producer complaints, producer evaluations and Secret Shopper evaluations • Administratively support manager and 10 reps for the NE Region including but not limited to ordering supplies, kits, business cards, etc. • Maintain activity tracking for reps in PA/DE area during and after OE • Responsible for compiling the meeting activity for 10 reps encompassing reviewing for acceptable requirements for submission to CMS • Effectively ordered Broker kits for GA’s in the NE Region for GA Manager • Completed audit for compliance for all issues involving direct producers and brokers detailing any violation which occurred • Effectively transitioned to new role supporting the Head of Medicare NE Region, 2 managers and 5 reps • Proficiently handled the conversion of original contracting process for GA contracts to current procedure • Assumed project manager role for proofing of language for Medicare Directories in NE Region • Previously performed administrative functions for Consumer Segment Mid Atlantic – including support of VP of Sales, 2 Managers, 1 Broker Sales Reps and 5 Field Sales Reps and provided back up administrative duties to General Manager of Medicare • Arrange meetings for Broker seminars • Create broker alert on e-service for attendance at Aetna seminars • Effectively maintain calendars, plan meetings, arrange travel and meet me numbers, etc. • Timely and accurately submit and approve expenses • Manage new hire and staffing process • Process fulfillment and enrollment kit orders • Apply and renew licenses, maintain active status and approve attestation records for NE Region • Perform needed support to entire NE region as Security coordinator by requesting access and submitting changes for applications necessary to keep job functions current with Aetna’s data OFFICE MANAGER Robele Career Solutions, King of Prussia, PA 2002 - 2005 • Administrative support to President and executive staff of 5 along with 12 consultants in three states • Greeted current clients and prospective clients, remembering names and providing a professional relaxed environment. • Answered incoming calls daily for a multi phone system. • Formatted forms and documents online saving company a great deal of money by eliminating printing fees • Prepared Power Point presentations, Excel spreadsheets, Word documents, and special projects as assigned. • Held responsible for upkeep of all office equipment and maintenance agreements, as well as ordering of office and kitchen supplies • Created and prepared marketing materials for use with prospective clients. • Coordination and maintenance of schedules for employees in all offices. OFFICE MANAGER Melillo Consulting, Inc., Malvern, PA 2000 - 2002 • Managed satellite office of a NJ-based computer-consulting firm. • Coordinated the opening of this office in Pennsylvania including identification and acquisition of appropriate resources. Initiated processes for maintenance and support of the office within allotted budget.
- 2. • Administrative support and calendar maintenance for 4 executives as well as 15 sales and consulting staff; coordinated travel arrangements for all staff members. • Coordination of certification requirements for the entire company, including meeting with vendors to discuss certification requirements, identification of required training and testing procedures, follow up and tracking results, as well as maintenance of a certification database. • Approval and tracking of employees for time submission within mandated timeframe. • MEDICAL RECEPTIONIST – part time • Plymouth Meeting Family Medicine, 2000 – 2002 • Answered incoming calls for a physician practice consisting of 6 doctors. • Determined whether patients required an immediate appointment. • Accepted co-pay, balanced payments, and scheduled appointments. • Prepared bills for evening patients and those scheduled the following day. • Input changes to patient’s file in database. • Handled incoming and outgoing patients. Pat Angelucci - Page 2 CUSTOMERAFFAIRS COORDINATOR Genuardi’s Family Markets, Norristown, PA 1975 - 2000 • Provided administrative support for the Operations Manager and 5 District Managers in a fast-paced environment. • Manned a customer hotline, including quick resolution of customer issues, as well as, entry of complaint into database. Communicated this information in summarized format to senior management. • Maintained spreadsheets providing documentation pertinent to sales and labor for a store chain (30 stores) for senior management review. • Supplied information to payroll pertaining to training hours for floating managers on a weekly basis. • Assisted store personnel with issues related to Operations. SPECIAL PROJECTS ASSISTANT – MARKETING DEPARTMENT • Created and maintained spreadsheets for various files, maintained diverse reports. • Prepared and delivered several presentations given to upper and middle management. • Key member of task force selected to enhance user-friendly screens on an AS/400 computer system for data entry of new items. • Instituted a training program for these screens and developed a training schedule for all managers and coordinators on the procedures for use of the newly created screens. • Directly reported to the IT department with corrections on errors entered by other departmental employees for weekly and monthly ad items. • Handled routine maintenance for entry of new items, which when downloaded was forced to store level registers for entire chain. • Input of advertisements on a weekly basis as well as temporary sale items. • Scheduled appointments and arranged meetings for senior management. • Assisted sales and store level personnel in resolving issues involving both departments. • Composed letters and provided administrative support for two departments.