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RJD Career Summary
- 1. Ronald J. Denicola III 513-833-4804 513-655-6519 Rjdenicola217@gmail.com Fix.my.pc.g3@gmail.com
- 2. Career Summary * IT professional with 10+ years of IT support, repair and project deployment. * Proven record of excellent uptime and customer satisfaction. * Build great relationships with all Clients and Co-Workers excellent communication and problem solving skills. * Self / Job Taught while progressing through Advanced and Expert levels of Computer Related tasks and issues, with 90% Resolution Rate. Highlight of IT Skills *Python * Bash Scripting * Linux Automation * Linux L2 Change Implementation * Active Directory * Webpage Design * Services Sales Skills * Administration * Basic Coding (Ruby, * Delegation of Tasks * Unix / Linux CLI, HTML, XHTML, VB) * Data Recovery Manipulation * Windows OS (* Various Software Upgrades) * Windows Server (03,08,12) 2000,XP,7,8,10) * SOHO Network Setup * Cisco OS CLI Manipulation * Max OS (X-Lion) * SOHO (Business Network) * IT Device Troubleshooting * Microsoft Office 2003-2010 Management *Network Troubleshooting * IT Device Hardware Repair * SCCM Usage * Low Voltage Wiring Work * DDWI Interface * Board Level Soldering * PC Software Repair * SharePoint Interaction * Network Topographical Replacement * Lotus Notes Setup Installation * Customer Communication * Install Programs * Conflict Resolution Skills * Various Ticketing systems * SAP Change Support *Process Implementation Creation Professional Experience Pomeroy IT Infrastructure Solutions May, 2016-Present In store Technology Linux Administrator / Project Coordinator / IT Professional Contract Worker (Luxottica Retail) * Monitor / Manage Linux and Cisco OS and Windows based Devices * Collaborate with higher level Developers and Admins to resolve script / automation issues * Utilize UMS suite to manage in store Igel(Mini PC) for store Cash and POS * Resolve Various Admin Request - - Make Device Changes, etc * Create and maintain VM’s used in POS systems in Sunglass Hunt and Lenscrafters * Implement Store Device changes as issues arise during conversion / new device deployment. * Coordinate with On Call / On Site Tech / Coordinators for Deployment Issue Resolution * Create process Notes on various Implementations * Work within RHEL/Cent/SUSE Linux environments
- 3. Insight Global September, 2015- May, 2016 Regional Operations Center Network Engineer / IT Professional Contract Worker (ATOS Inc) * Troubleshoot Customer Network Routers, Switches and Servers * Monitor / Manage Linux and Cisco OS and Windows based Devices * Route Higher Level event Tickets to Appropriate Team * Utilize 7+ Ticketing Systems & Monitoring Systems * Resolve Various Network Admin Request - Install Printer Queue - Make Device Changes, etc * Implement Network / Firewall Changes * Work with SCCM and a DDWI interface * Coordinate with On Call / On Site Tech for Issue Resolution * Keep Notes through process TEK System April, 2015- September, 2015 Data Migration Technician Administrator / IT Professional Contract Worker (A.M.I.G. / Munich RE) * Collect Sensitive Information From End Users * Set configuration over 300+ Programs and Enterprise Applications * Set and Adjusted Passwords * Transferred large data amounts * Work with SCCM and a DDWI interface * Setup Network settings * Setup End User Docking Station and Other Hardware configuration * Resolve Issues with Issues log * Keep Notes and Up
- 4. United Media Info Hold, Inc Nov, 2014 - May, 2016 Warehouse Computer Technician, Technical Support, Field Technician *Use Microsoft 360 to manager exchange users and group policy within AD with azure. *Setup machines and builds to fit security needs. *Setup and manage VPN * Build and Test 10-30 PC Systems (Marketing/Audio) Thin Client, Small Form Factor, mATX Daily * Field Work 1-10 Stops Per Day for Troubleshooting Hardware, Wires & Speakers & Full Installations - Varied per client per day. * Tech Support of Field Tech and Client support, troubleshooting software/hardware over the phone, walking through installations. 10+ Per Day * Assemble / Check Computer Systems Hardware, * Diagnose Technical Problems involved in the full installation of audio systems, or maintenance of said systems. * Install Communications Software, * Document Each Machine into System Database, * Configure PC Audio/Marketing Devices for Specific Client locations and Specifications * Track Notes into Database * Install Low Voltage wiring and Phone system Connections, * Install Surround Speaker System in Major Retailers/Convenient Stores around the South and Midwest Peak Systems - (UBS Upgrade / Data Migration) October, 2013-March, 2014 Lead Technician / Tiger * Check In / Out Equipment * Support Users after Implementation * Backup User Data to Network * Troubleshoot Hardware Issues * Troubleshoot and Fix Software Issues * Manage 5-10 Technicians * File Reports through the Process * Organize "Attack Plan" for Implementation * Create and Print off Serial Numbers and other pertinent documents
- 5. Generation 3 PC & Laptop Repair 2012, Dec.-Present Owner / Founder, Lead Technician, Main Marketer * 150+ Clients, 90% willing to give Reference if need be * Setup and Maintain Business /Residential Clients Networks 2-10 PC * Repairing Handheld IT Devices 6-10/WK * Hardware and Software Diagnosis 2-6/Day * Data Recovery - Damaged Hardware/Software issues * Various Contracts for Business Repair - Data migration / Upgrades * Upgrades of OS * Apple, Linux, and Microsoft OS systems diagnostics / Maintenances * Remote Login Support * Program Training and Support * Website Development * Follow-up * Database Management * Branding JR Computer Outlet Inc., 2004-Dec.2012 Lead Technician, Marketer Advisor * Troubleshooting PC's * Network Set Up * Website Management / Design * Virus Removal * Virus Detection * Testing hardware * Repair Desktops and Laptops * Customer interaction * Customer Conflict Resolution * Business Management * Advertising * Marketing management and implementation
- 6. Education ECOT online School April, 2008 - May, 2008 Graduated - Received diploma Colerain High School/Colerain Career Technology Center (CCTC) 2004 - March, 2008 Computer Basics / Advanced 2 Years Cincinnati State Sept. 2008 - Nov. 2008 Business Management 1 Term Muskingum University June 2009 - March 2011 Small Business Management / Business Communication Various Online Workshops / Seminars 2011-Present (Focus: Coding, Bash Scripting, New Technology, Major OS, Linux, CISCO OS, A+, Network+, Sales, Marketing, Verbal Skills)
- 7. Professional Supervisor Reference Chris Post - ATOS Inc - Acting Manager / Tower Service Manager christopher.post@atos.net 513-336-1726 Craig Reed – Luxottica Retail - Acting Manager / Lead Developer In Store tech creed@luxoticaretail.net 513-256-0720 Tonya Emmons - Pomeroy – Resource Manager / Direct Supervisor Tonya.Emmons@pomeroy.com 859-657-2058 James Perry - AMIG - Data Migration Manager / Direct On Site Supervisor Jperry@amig.com 513-722-5687 Joey Hazenfield - Info Hold Inc. dba United Media Solutions- Co-Owner / President Joey@infohold.com 513-680-4740