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Corporate Research in a
Global Company
Rodney Dalton
Corporate Market Research Manager at the Las Vegas Sands
1Confidential
Wednesday, April 15, 2015
The Venetian | The Palazzo | Sands Expo | Sands Bethlehem | Paiza | Sands Macao
The Venetian Macao | Four Seasons Hotel Macao | The Plaza Macao | Sands Cotai Central | Marina Bay Sands
Corporate Research in a Global Company
2Confidential
TOPICS
Brief Overview of
Research Structure
Social Media Research
Trends Project Example
3Confidential
ABOUT LVSC
4Confidential
ABOUT LVSC
5Confidential
MARKET RESEARCH TEAM STRUCTURE
 10 Properties
 11 Researchers
 19 Part-time Interceptors
Corporate Research
Team
(3 Researchers)
Las Vegas
Research Team
(1 Researcher)
Bethlehem
Research Team
(1 Researcher)
Singapore
Research Team
(2 Researchers)
Macau Research
Team
(4 Researchers)
6Confidential
MARKET RESEARCH
 Role:
 To provide consumer, brand and
marketplace insights that inform
decision-making
 Goals:
 Support the strategic priorities of the
Company
 Provide in-depth understanding of our
consumers and deliver unbiased,
actionable and forward-thinking
insight
 Strive to be a trusted advisor to our
internal clients and stakeholders
 Types:
 Secondary/Syndicated and Primary
7Confidential
CORPORATE & PROPERTY RESEARCH
 Corporate Market Research
 Supports Corporate-level research needs and global initiatives; serves
as liaison for Corporate requests for local information
 Defines and advises on best practices for research across the
organization
 Advises and supports Property Research
 Involved in the engagement of outside research providers
 Property Market Research
 Supports all Property-specific research needs
 Works in collaboration with Corporate Market Research and the other
Property Research groups
8Confidential
CHALLENGES
1. Politics
2. Cultural Differences
3. Data Privacy
4. Time Difference
5. Too Many Stakeholders
6. Procurement Process
9Confidential
Social Media
10Confidential
SOCIAL MEDIA FACTS
11Confidential
SOCIAL MEDIA INSIGHT
 Social Media Research
 85% of social media contents comes
from 30% of the social media
audience
 Must be supplemented with
traditional research
 Steps for Listening:
 Define the problem
 Devise hypothesis
 Select data sources
 Craft analysis to test hypothesis
 Supplement through primary
research
12Confidential
SOCIAL MEDIA STRATEGY
 Social Media Strategy
 Goal: Improve guest communication
 Facebook & Twitter
 Goal: Engage with past, current and
prospective guest
 Facebook, Twitter & Instagram
 Goal: Generate more website traffic
 Google+ & YouTube
 Goal: Increase brand exposure and
enable direct bookings
 All
13Confidential
DAVID BECKHAM #NEVERSETTLE
14Confidential
TRENDS
 Travel Trend: Mobile Bookings
 Mobile bookings are tilting toward the day when they might reflect todays
desktop patterns
 Marketing Trend: Hotel Content Marketing
 Hotels are developing sophisticated online content marketing that positions the
hotel as a character in a travelers journey
 Hospitality Trend: Prioritization of Sleep
 Guests are placing a high prioritization on sleep and hotels are responding in
innovative ways
 Consumer Trends:
 Demand for Instant Everything
 Consumers are demanding instant gratification; brands have 10 secs to make an
impression
 Experiences over Possessions
 Experiences are becoming more valued than possessions for consumers
15Confidential
PROVIDER CRITERIA
1. Global Capabilities
2. Offices in China
3. Gaming/Hotel
Experience
4. Innovative Thinking
5. Core Competency
6. Account Management
20Confidential
Rodney T. Dalton
Corporate Market Research Manager
Las Vegas Sands Corp.
Office: 702.607.4743
Email: rodney.dalton@sands.com
CONTACT
Ad

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Corporate Research in a Global Company

  • 1. Live Tweet #MAMRA2015 Corporate Research in a Global Company Rodney Dalton Corporate Market Research Manager at the Las Vegas Sands
  • 2. 1Confidential Wednesday, April 15, 2015 The Venetian | The Palazzo | Sands Expo | Sands Bethlehem | Paiza | Sands Macao The Venetian Macao | Four Seasons Hotel Macao | The Plaza Macao | Sands Cotai Central | Marina Bay Sands Corporate Research in a Global Company
  • 3. 2Confidential TOPICS Brief Overview of Research Structure Social Media Research Trends Project Example
  • 6. 5Confidential MARKET RESEARCH TEAM STRUCTURE 10 Properties 11 Researchers 19 Part-time Interceptors Corporate Research Team (3 Researchers) Las Vegas Research Team (1 Researcher) Bethlehem Research Team (1 Researcher) Singapore Research Team (2 Researchers) Macau Research Team (4 Researchers)
  • 7. 6Confidential MARKET RESEARCH Role: To provide consumer, brand and marketplace insights that inform decision-making Goals: Support the strategic priorities of the Company Provide in-depth understanding of our consumers and deliver unbiased, actionable and forward-thinking insight Strive to be a trusted advisor to our internal clients and stakeholders Types: Secondary/Syndicated and Primary
  • 8. 7Confidential CORPORATE & PROPERTY RESEARCH Corporate Market Research Supports Corporate-level research needs and global initiatives; serves as liaison for Corporate requests for local information Defines and advises on best practices for research across the organization Advises and supports Property Research Involved in the engagement of outside research providers Property Market Research Supports all Property-specific research needs Works in collaboration with Corporate Market Research and the other Property Research groups
  • 9. 8Confidential CHALLENGES 1. Politics 2. Cultural Differences 3. Data Privacy 4. Time Difference 5. Too Many Stakeholders 6. Procurement Process
  • 12. 11Confidential SOCIAL MEDIA INSIGHT Social Media Research 85% of social media contents comes from 30% of the social media audience Must be supplemented with traditional research Steps for Listening: Define the problem Devise hypothesis Select data sources Craft analysis to test hypothesis Supplement through primary research
  • 13. 12Confidential SOCIAL MEDIA STRATEGY Social Media Strategy Goal: Improve guest communication Facebook & Twitter Goal: Engage with past, current and prospective guest Facebook, Twitter & Instagram Goal: Generate more website traffic Google+ & YouTube Goal: Increase brand exposure and enable direct bookings All
  • 15. 14Confidential TRENDS Travel Trend: Mobile Bookings Mobile bookings are tilting toward the day when they might reflect todays desktop patterns Marketing Trend: Hotel Content Marketing Hotels are developing sophisticated online content marketing that positions the hotel as a character in a travelers journey Hospitality Trend: Prioritization of Sleep Guests are placing a high prioritization on sleep and hotels are responding in innovative ways Consumer Trends: Demand for Instant Everything Consumers are demanding instant gratification; brands have 10 secs to make an impression Experiences over Possessions Experiences are becoming more valued than possessions for consumers
  • 16. 15Confidential PROVIDER CRITERIA 1. Global Capabilities 2. Offices in China 3. Gaming/Hotel Experience 4. Innovative Thinking 5. Core Competency 6. Account Management
  • 17. 20Confidential Rodney T. Dalton Corporate Market Research Manager Las Vegas Sands Corp. Office: 702.607.4743 Email: rodney.dalton@sands.com CONTACT