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ROSHAWN SMITH2015
- 1. ROSHAWN SMITH 18223 Winston Detroit, MI 48219 (313) 300-3133 EDUCATION Wayne State University 2014-Present Bachelors of Science Degree, Major: Business Administration Wayne County Community College 2013 Associates of Science Degree EXPERIENCE Absopure Water Company, Plymouth, MI Home & Office CustomerAccounting Specialist / Accounts Receivable 2015 to Present Answering all Billing inquires. Monitor aging balance of Absopure Home and Office customers and manage resources to meet goals. Print dunning letters and facilitate them being mailed to customers to ensure payments of past due balances. Currently providing overdue account and expired credit card call list to Customer Service to load into the auto dialer, which generates daily callbacks from customers providing payments. Collaborating with Major Accounts Manager to facilitate timely payments. Reviewing unapplied payments and credits and communicating with customers as needed to reconcile accounts. Filing, responding, and recording bankruptcy notices and other correspondence to ensure notices are properly filed and customer accounts are properly notated to prevent billing of bankrupt customers. Running Home & Office month-end process, generating monthly billing and transmitting to billing company. Clearing and reconciling credit card and cash accounts daily to keep a clean record of incoming cash and credit card payments and to prevent discrepancies during month end. Reviewing accounts, facilitating equipment disposition and sending accounts to outside collection agencies in an attempt to retrieve payments 2007-2015 Absopure Water Company, Plymouth, MI Customer Service Administrative Assistant Developed quality relationships with customers becoming a resource Handled all customer needs in a timely manner. Provided support to the Inside & Outside Sales team, ensuring all Sales and Service objectives were met. Answered Customer queries, problem solving and providing detailed information on new products. Worked with New Customers in the development of new accounts and the implementation of new systems. Assisted in the development of new Policies and Procedures. Trained new Customer Service Representatives and Associates. Prepared weekly and monthly Sales Reports for the Sales Team and Sales Management. Logged new account information in a File Maker System. Ran on time monthly report for Customer Service Manager. Logged all Web leads for Residential and Commercial potential new Customers. Attention to
- 2. detail and follow-up/ Exceptional verbal and written communication skills. Heavy billing and collections/ Invoicing, purchase orders. Team Leader for Customer Service. 2002-2007 Absopure Water Company,Plymouth, MI Customer Service Representative Developed quality relationships with customers becoming a resource. Handled all customer needs in a timely manner. Set up New Accounts for Residential and Commercial Customers. Answered customer queries, problem solving and providing detailed information on new products. Answered 100 plus calls a day. Assisted in training of new Customer Service Representatives. Reached weekly and monthly goals of sales. Assisted online Customer request for new service and pricing of our Product and Services. Placed online orders, and answered any web inquires for the day. Placed orders and scheduled any maintenance on our equipment. Attention to detail and follow-up/ Exceptional verbal and written communication skills. Worked in call centers answering and making inbound and outbound calls. Heavy billing and collections/ Invoicing, and Purchase Orders. ADDITIONAL INFORMATION Job Related Trainings: SAP (2007 to Present; Inventory database tool) Microsoft Office Suite (Word, Excel, Access, PowerPoint and Outlook) Telnet (Inventory database tool to track customer deliveries and equipment movement) Esker (Paperless invoice processing software tool) Affiliations: Volunteer, Susan G. Komen Race for the Cure Volunteer, 92.3 Sista Strut Cancer Walk