Sales and Customer Service Team - Accu-Fab
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The document provides an overview of key personnel at Accu-Fab, including their roles, backgrounds, and contact information. Ken Bigley, the Quality Manager, and Hilary Ohlwein, the Regional Account Manager, both contribute significant experience in quality, performance improvement, sales, and marketing. Additionally, it highlights the professional journey and personal interests of employees like Guy Somers, Abby Williams, Jaime-Rae Markert, and Stephanie Morgan, emphasizing their dedication to customer service.
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- 1. Guy Somers Engineering Manager Office: 919-212-6400 x 130 Fax: 919-212-2333 GSomers@AccufabNC.com CUSTOMER SUPPORT TEAMCUSTOMER SUPPORT TEAM 8801 BEACON LAKE DRIVE * RALEIGH,NC 27610 * 919-212-6400 www. AccuFabNC .comwww. AccuFabNC .com CUSTOMER SERVICE OBJECTIVES * Pro-Active Communication * Respect for the Customer * * On-Time Deliveries * Easy Business Transactions * * Prompt and Accurate Responses to All Inquiries * Ken joined our quality team in January 2009. He brings 20 years of OEM and contract manufacturing experience in the fields of quality, performance improvement, and software systems engineering. Ken is a certified project management professional and is a volunteer mentor for students attending gradu- ate level business classes at North Carolina State University. In his free time, Ken is a hunting and fishing enthusiast, and enjoys photog- raphy as a hobby. Ken Bigley Quality Manager 919-212-6400 x 113 Fax: 919-212-2333 KBigley@AccuFabNC.com Hilary Ohlwein Regional Account Manager 919-212-6400, ext 166 Mobile: 919-397-9573 HOhlwein@AccuFabNC.com Hilary Ohlwein joined the Accu-Fab team as Accounts Manager in December 2011. She studied Management in Society and Marketing at UNC. Hilarys work experience includes Sales and Marketing with Anheuser-Busch. Hilary believes that transi- tioning to the manufacturing industry is irrelevant. Every account is unique, she says, taking time to learn companies goals and identify- ing customers needs allows me to manage my accounts with a spirit of service and create mutually beneficial relationships. Her hobbies in- clude traveling, golfing and biking. Guy joined Accu-Fab in April of 2013 and relocated from upstate New York. He brings with him 20+ years of management experience and 10 years of metal fabrication experience as a Manufacturing Engineer and Business Unit Manager. He has a Bachelors degree in Business Administration from the University of Buffalo and a 2 year degree in Industrial Technology. Guy lives in Creedmoor with his wife Lori and their 2 children. In his spare time he enjoys Golf, Auto Racing and beach vacations with his family. Abby Williams Sales Specialist 919-212-6400, ext 114 Mobile: 919-817-1773 AWilliams@AccuFabNC.com Abby Williams joined the Accu-Fab team as a sales specialist in September of 2013. She is a graduate of Indiana University, with a Bachelors Degree in Communication and Culture. Abbys experience includes Sales, Marketing, and Event Co- ordination. Prior to sales here at Accu-Fab her focus was the develop- ment and implementation of promotional marketing initiatives. Relo- cating here from Virginia Beach, Abby misses the beach life, but is very eager to see what beautiful NC has to offer. Abbys hobbies in- clude exercise, outdoor activities, and water sports. Jaime-Rae Markert Customer Service Representative 919-212-6400, ext 144 Fax: 919-212-2333 JMarkert@AccuFabNC.com Stephanie Morgan Customer Service Representative 919-212-6400, ext 167 Fax: 919-212-2333 SMorgan@AccuFabNC.com Jaime-rae joined the Accu-Fab team January 2015 as a materials planner, and has recently transitioned to our customer service team. She studied Biology at the University of Ala- bama, then continued her education at Old Dominion near her familys hometown in V.A. Jaime-rae brings 6 years of experience in the service industry to the Accu-Fab family. Her strengths in customer relations are the result of her tenure as a supervisor with PHR/Goldkey. She is an ad- vocate of all water sports, and enjoys tennis, running and traveling . Stephanie joined the Accu-Fab team in 2015 as Customer Service Representative. She is original- ly from Upstate N.Y. She brings with her 20 + years of customer ser- vice, and is also experienced in manufacturing, warehousing, and accounting. Stephanies previous experience includes almost 3 years of customer service for another metal part manufacturing company in Binghamton, N.Y. Stephanie now resides in Raleigh with her husband and 2 daughters.