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- 1. Susan James 4853 Briston Drive Columbus, OH 43221 (614) 371-3109 Goal Work as a Business Analyst gathering software requirements from stakeholders, writing functional specifications, and designing the user experience. Summary I am a self-motivated individual whose objective in life is to master any task I take on. I am a very fast learner, and prefer to learn outside of a classroom atmosphere on my own, when appropriate. Employment History Current Employment Hire: 9/21/2009 Mediware Information Systems (Hired into Definitive Homecare Solutions, LLC. Mediware bought them out in 2012) 09/2009 08/2010 Implementation Specialist Design offerings for Trainers/Consultants Coach Trainers/Consultants on best practices 08/2010 09/2012 QA Specialist Job functions: o Software testing CPR+ software Specialized in the financial areas of the software o Internal trainer o Software documentation technical writer Accomplishments: o Instrumental in convincing upper management that software development could be better accomplished with defined functional specifications. o Coach/Mentor for financial area testing needs 09/2012 03/2015 (Mediware takeover) SQA Analyst Job functions o Software testing - CPR+ software and CareTend software Development of test cases for import into Silk Central o Internal trainer o Some functional specification development o Software documentation technical writer o Escalation point for Customer Support Accomplishments o Taught fellow QA staff how to do test plans and test cases o Instrumental in convincing upper management that software development could be better accomplished with defined functional specifications 03/2015 current Business Analyst Job functions: o Designated (sole) BA for CPR+ and CareTend software applications Requirements Gathering Functional Specifications User Interface Design
- 2. Employment History o Internal trainer o Escalation point for Customer Support o Assist SQA with testing validate adherence to specifications o Assist technical writer with documentation Accomplishments: o Scrum / Kanban / Agile training Previous Employment 1994 09/2009 Netsmart Technologies, Inc. (Hired into CMHC Systems, Inc. Netsmart bought them out around 2005) Starting Position: Customer Support Representative Ending Position: Business Analyst, Software Implementation, Financial Job functions performed: o Conduct Best Practice assessment for customers, and provide proposal for improvements. Included software implementation enhancements and procedural improvements. o Conduct system analysis for customers, defining specific corporate and business goals as well as objectives and needs. o Conducted JAD Sessions for the purpose of requirements gathering. o Performed software re-implementations, with integrated applications, along with customer training. o Advocate of use of defined system technology and applications as solution sets and tools resulting in integrated applications to nationwide agencies and customers. o Participated in developing corporate system, technical, process flow and procedural documents with and for customers. o Developed corporate customer training and course development materials for distribution to customers and end-users. o Provided customer software training on reporting toolsets, financial systems, and system setup. o Troubleshooting specialist focusing on high-maintenance customers and end-users. o Assist and participate in the development of internal corporate employee reference manuals and guides o Provided direct assistance and support to end-users and customers regarding software applications and functionality o Responsible for managing the execution of special projects as defined by executive management o Debugging and testing of new products and software functionality o Custom programming using proprietary programming language o Perform customer software implementation and financial training for two different software suites: CMHC systems for community mental health Avatar Enterprise Suite Accomplishments o Development/implementation of distributed AR applications resulting in significant increases of revenue collection for customers. o Manage the re-implementation of billing processes resulting in customers ability to recapture revenue.
- 3. Employment History o Established corporate-wide standards and training resulting in significant cost savings for the department and company o Participated in the re-design of customer support department resulting in $1m savings in consulting fees. o Customer system analyses resulting in significant: Increase in staff productivity Increase revenue collectability Reduce billing rejections Reduce excessive overtime overhead Improve cash flow timeliness Previous Employment 1989 1994 WestCare Mental Health Center (Massillon, OH) Position: Systems Manager / Accounts Receivable Manager Job functions: o Manage a staff of 2 FTEs o Responsible for corporate Accounts Receivable and associated financial functional department o Development of centralized Accounts Receivable system, including standardized processes and operation, resulting in a 50% increase in collections o Establish A/R standards and (all) financial reporting o Maintenance of corporate software o Proposals for implementation of software enhancements released from vendor o Analyze and correct patient accounts to accurately reflect receivables Accomplishments o Development of overhead/service rate application resulting in 80% reduction in processing time o Development of corporate-wide procurement and contracts management system resulting in a 50% increase in timely order placements and a 25% increase in staff productivity. o Decreased aging days from 180 to 45 Education High School Graduated 1978 Timken Senior High School (Vocational) Accounting and Computing 2-year Vocational Program Other Majors: o English o Mathematics Some College Attended Akron University for 1 遜 years not my learning style Self-Training / Internet-based Training Writing SQL queries intermediate level Scrum / Kanban / Agile methodologies
- 4. Skills Summary Microsoft Products Windows Outlook Word Excel PowerPoint Visio SQL Server Management Studio Other Software Products Silk Central Caliber SmartSheet Testing Anywhere (automated test script writing) FileZilla Other Skills Critical Thinking Logical Problem Solving Managing Conflict Dealing with Difficult People Training / Coach / Mentor Documentation Requirements Gathering / Solicitation UI Design Understanding of Agile References available upon request.