Scaling A Customer Team - Michael Redbord

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Michael Redbord from Basecamp gave a talk at SUPCONF Fall 2017 about scaling a customer team. He discussed how Basecamp grew their customer support team to handle more users while maintaining quality support. Redbord shared lessons learned about processes, tools, and culture for supporting customers at scale.

Leadership & Management

Michael Redbord
@redbord
Basecamp
Scaling a
Customer
Team
SUPCONF Fall 2017

Scaling A Customer Team - Michael Redbord

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