Shari J Owen Resume
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Shari J. Owen has over 20 years of experience in human resources, training, and customer service. She is currently a Senior Trainer and Instructional Designer at ConAgra Foods, where she designs and facilitates training programs. Previously, she held various roles at ConAgra Foods in consumer affairs and quality control. Owen also has experience as a business owner and 15 years of experience as a secondary education teacher. She has a Master's degree in Health Education and a Bachelor's degree in Education.
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Shari J Owen Resume
- 1. SHARI J. OWEN 2102 S. 178th Street Omaha, Nebraska, 68130 402-850-6959 shari.owen@cox.net Career Profile: Highly motivated and creative problem solver with extensive experience in human resources, customer service and quality control, possessing technical savvy and cross-functional communication abilities. Extensive experience leading and coordinating projects, training personnel, completing administrative duties, and maximizing company performance. AREAS OF STRENGTH Staff Management Facilitation Project Leadership Microsoft Office Suite/Adobe Executive Communications Excellent Customer Service Purchasing, Negotiations Storyline/Articulate Vendor Relations Inventory Control PROFESSIONAL EXPERIENCE ConAgra Foods, Omaha, NE SENIOR TRAINER & INSTRUCTIONAL LEARNING DESIGNER (JUNE 2012 CURRENT) Designed, organized and facilitated classroom training: o New Hire Employee Orientation o Behavioral Based Interviewing (BBI) o Brand Leadership Development Program Proficient in eLearn (online learning module/video design and development principals, mastering software programs, Captivate, Articulate, Story Line and Alchemy-Creator.) Designed and implemented food safety training to meet USDA/FDA compliance guidelines using a variety of instructional methods including eLearns, role playing, simulations, team exercises, group discussions, videos, and lectures. Customer facing for Research Quality & Innovation (RQI) and Consumer Affairs fulfilling governmental food safety compliance training, packaging regulations and product nutritional guidelines. o RQI Advisory Board Managed 360 Degree Leadership Assessment Program providing employees with individualized career development. o 500 participants since 2014 o Total redesigned of 360 Degree Program materials o 360 Degree Program uploaded to LMS for career development Continual assessment of comprehensive training needs through surveys, interviews, focus groups, consultation with management and subject matter experts. Microsoft SharePoint development, implementation and on-going management. o Navigate Our 360 Tools o Owning Our Recipe for Growth o New Hire Toolbox o Consumer Affairs T2 & T3 Analyzed training needs to develop new programs and/or modify existing programs. Planned, developed, and provided training/staff development programs creating effective presentations, demonstrations, meetings, conferences, and workshops. o 2013, 2014, 2015 Learning Summit o 2013 PIVOT Conference/Naperville, IL o 2008-2014 United Way fund raising chairman/ implemented Hat &Mitten Tree
- 2. Shari J. Owen Resume, Page 2 CONSUMER AFFAIRS TRAINER (APRIL 2009 JUNE 2012) Coached, monitored, and evaluated approximately 80 call center At Home Reps taking our 800 number phone calls and answering consumer emails. Implemented training activities and program effectiveness. Executed monthly food product training sessions. Developed alternative training methods of expected improvements based on changing food trends. Presented information using a variety of instructional techniques including food product cuttings, role playing, simulations, team exercises, group discussions, videos, and lectures. Monitored training costs to ensure compliance and prepared budget reports to justify expenditures. Coordinated recruitment and placement of training program participants. CONSUMER AFFAIRS TIER 2 PRODUCT SPECIALIST (JANUARY 2008 AUGUST 2009) Resolved all Private Brand product inquires/complaints with consumers and retailers. Support resource for "At Home Reps"; taking escalated consumer calls and responding to higher level ingredient and nutritional inquiries. Managed ConAgra Foods "Wilke/Thornton Global Knowledge Base". CONSUMER AFFAIRS TIER 1 (FEBRUARY 2007 JANUARY 2008) Collected and managed consumer data through phone, mail and e-mail contacts. Enabled "Knowledge Base" product searches to support call resolution. Addressed consumer fulfillment with coupons, refund checks and/or informational response communication. Developed Banquet Foods focus group, assisting in the re-writing of cooking instructions. SHADES BY SHARI, OMAHA, NE OWNER (MAY 2003 APRIL 2007) Fabrication, installation, and arrangement of customized window treatments and draperies, Designed customize digitized embroidery. Prioritized consumers goals while organizing invoices for fabric, materials labor and hardware needs. Consultation with clients to determine factors affecting planning interior environments including budget, architectural preferences, and purpose & function. MILLARD PUBLIC SCHOOLS, OMAHA, NE TEACHER (AUGUST 1999 JUNE 2003) Taught grades 10-12 in the subject areas of Food & Nutrition Sciences, Business Fashion Marketing, Health Education and Clothing & Textiles. Implemented new student FCCLA chapter (Family, Career and Community Leaders of America), of a nationally recognized student organization. Organized and executed Millard North annual fund raising Fall craft boutique. Implemented and organized Fashion Merchandising trip to Chicago. GWINNETT COUNTY SCHOOLS/PINCKNEYVILLE, NORCROSS, GA TEACHER (AUGUST 1996 JUNE 1999) Taught 6th, 7th & 8th grade in subject areas of Health Education, Family & Consumer Sciences. Wellness Director Developed 29 learning modules enhancing life skills curriculum. ELDORADO PUBLIC SCHOOLS/BARTON MIDDLE SCHOOL, ELDORADO, AR TEACHER (AUGUST 1995 JUNE 1996) Taught 7th grade Honors English. OMAHA PUBLIC SCHOOLS, OMAHA, NE TEACHER (JANUARY 1990 JUNE 1995) Taught high school students in the area of Foods & Nutrition, Health Education, Clothing & Textiles. Supervised teen parenting programs collaborating with Child Savings Institute and Head Start.
- 3. Shari J. Owen Resume, Page 3 EDUCATION UNIVERSITY OF NEBRASKA-OMAHA, OMAHA, NE Masters of Arts/Health Education UNIVERSITY OF NEBRASKA-LINCOLN, LINCOLN, NE Bachelors of Science-Education DRAKE UNIVERSITY, DESMOINES, IA Completion of 6 graduate hours ADDITIONAL CERTIFICATIONS Behavioral Based Interviewing through Development Dimensions International Professional Facilitation Skills Member Association for Talent Development Nebraska Teaching Certificate