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Sherry Reda Eskander
49 Taawoneyat - Sheraton Heliopolis - Cairo, Egypt
Tel: (202) 226-68-612
Mob: (2012) 239-24-052
Email: sherryeskander@gmail.com
PROFILE
A dynamic IT professional for over 15 years of experience in multiple computer platforms, with a wide array of
troubleshooting and quality control. An analytical minded creative thinker, with an eye for detail. Experienced in
designing, developing and implementing production servers and applications. A very strong communicator, with excellent
interpersonal skills. Equally effective, working alone, as a team leader or as a team member.
TECHNICAL SKILLS AND COMPETENCIES
Operating
Systems
Windows Sever 2000/2003/2008 R2/2012 group policies, server policies, Terminal Services, Active
Directory, Windows XP/Vista/7/8/8.1, VMware 5.0/5.1 and Mac
Hardware Servers/Desktops/Laptops/Thin Clients, Printers/Scanners/Photocopiers/SAN and NAS storages
Software Microsoft Exchange 2003/2010, Office 365, Microsoft Lync 2010, MaxACD, Cisco call managers 7,
Cisco Unity Express, Acronis, Symantec Ghost, Symantec Backup Exec, Kaspersky Security Center,
Microsoft Office 2003/2007/2010, Open Office Suite and many more
Networking Cisco LAN/WAN, Routers/Switches, Modems/Firewalls/VPN/TCPIP/DNS DHCP
General Skills Setup/Installation/Troubleshooting server environments and configuring hardware, settings,
directories and storage/Cabling/System Security
PROFESSIONAL EXPERIENCE
Thomas Cook Overseas Ltd. “Changed its name to Travel choice”(2012 - present)
Job Title: Manager - Network Admin & Security
 Managing a team of network admins and helpdesk specialists to deliver reliable, efficient and trouble free
environment to meet with internal SLA requirements and quality measures
 Designed, installed and supported LAN and WAN for more than 37 branch offices and headquarters
 Supported and monitored 24 windows servers 2003 & 2008 ( Domain controllers, antiviruses, DHCP, DNS, Exchange
2010, Lync 2010, cisco call managers, backup servers and many other application servers
 Performed daily system and network monitoring, identified any possible intrusions, verified the integrity and
availability of all hardware, server resources, systems, reviewed system and application logs
 Managed and supported virtualization system using VMware 5.0
 Customized Remote Access & VPN servers and clients
 Handled monthly and quarterly reports to top management
 Migrated desktop operating systems from Windows XP to Windows 7,8 and 8.1
 Monitored internal and external security threats
 Planned and implemented long term and short term budgeting
 Managed firewall and VPNs
 Managed Call Center applications/agents and IVRs
Thomas Cook Overseas Ltd. (1998 - 2012)
Job Title: Assistant Manager, IT – Network Admin & Security
 Constructed IT disaster recovery plans, restore procedures and design test exercise events
 Monitored and optimized network traffic and internet bandwidth usage

 Rolled out new equipment as well as performed corrective and preventative measures on existing equipment
 Maintained network infrastructure as well as network backup systems
 Managed user support teams and evaluated direct report staff
 Identified, researched, and resolved technical problems, responded timely to telephone calls, email and personnel
requests for technical support
 Provided hands-on solutions at the desktop including hardware installation, software updates, image deploying and
system configurations
 Troubleshoot all office equipment PCs, printers, scanners, photocopiers and smart phones
 Supported in-person & remote users 24/7 using phone call, emails, and helpdesk systems for all Microsoft products
and several other applications
 Researched and recommended innovative and automated approaches for system administration tasks
 Conducting IT training sessions for employees
Management Responsibilities:
 Managing IT team, planning assigned projects, setting priorities, calculating deadlines, assigning tasks to resources
and following up on their realization
 Reporting weekly on the projects’ progress and status
 Responsible of performance evaluation for my team
 Conducting interviews for new employees and deciding about their selection
 Contacting and dealing with suppliers for third parties
 Compare third parties Contracts and SLAs
 Ensure maintaining all required documentations, renewals and payments in due dates
Technotrade S.A.E Ltd. (October 95 - August 98)
Job Title: Management Accountant and IT System Administrator
TRAINING AND LANGUAGES
Attended Technical Courses:
• Microsoft Windows NT Server • VMware • Microsoft Exchange
• Acronis backup solution • CCNA
Attended Workshops & trainings:
• Time Management • Train the trainer • Team work
• Communication skills • Customer service • Business writing
• Creative thinking
Language Proficiency:
 Arabic and English - written and spoken: Excellent
 French - written and spoken: Very Good
EDUCATION
Faculty of Commerce, Cairo University, Accounting Section
Bachelor’s Degree in Accounting (June 95) - Grade: Good
Holly Family School - Helwan
PERSONAL DATA
Date of Birth: September 23, 1973
Nationality: Egyptian
Marital: Married

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Sherry Reda Eskander

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Sherry Reda Eskander