Sonu Resume
- 1. SONU KUMAR MISHRA Contact: 08722214830~ E-Mail: sonumishra29@gmail.com Seeking assignments as Assistant Restaurant Manager with an organisation of reputed AN OVERVIEW An astute professional with nearly 6 years and 5 month of experience in Food and Beverage Operations, Quality Assurance, Client Servicing and Team Management. Adept in ensuring maximum customer satisfaction by providing assistance and achieving quality norms. Extensive experience in managing outlet in absent of outlet manger including Coffee shop, Banquets, Room service and Indian Speciality Restaurant. Proven ability of delivering value-added customer service and achieving customer delight by providing customised products as per requirements and resolving their grievances. Possesses excellent analytical, interpersonal, relationship building and team building skills with proven ability in establishing quality systems and training the new joiners. CAREER SCAN Since Jan 2009: Grand Mercure, Bangalore (Accor Hospitality) A 5 star rated business hotel with four food and beverage outlets. Managing 12t main restaurant which is the coffee shop consisting 110 covers and serves Mediterranean Cuisine & Regional, Indian Cuisine as well and also assisting In Room Dining. Growth Path: Joined as Food and Beverage Associate Nov 09 Promoted as Food and Beverage Trainee caption April 11 Food and Beverage caption April 12 Promoted as Asst restaurant manager April 14 Key deliverables across the tenure: Food & Beverages Operations Supervising overall functioning of the assigned outlets viz. Coffee Shop and In-Room Dining. Overseeing food service and providing daily supervision to Service personnel to ensure compliance with Serve-Safe guidelines and Department of Health regulations; Developing and presenting new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs. Preparing annual operating budget; achieving budgeted revenues, control expenses and labour costs, and maximize profitability within all areas of the food and beverage outlets. Inventory Management Monitoring and maintaining the inventory of restaurant equipment, beverages and linen. Gathering the requisition of the essential items and replenishing supplies, inventory, uniforms, etc. in a timely manner thereby minimizing waste and control costs. Maintaining and upgrading restaurant facilities and properly stocking according to anticipated business volumes. Developed PR with clients, formulated marketing plans and assisted Restaurant Manager in generating monthly departmental reports. Quality Control: Conducting hygiene inspections and conveying feedback to operating staff for gaps in actual vs. standardised norms. Implementing pest control programme and ensuring that the food quality and hygiene is maintained. Ensuring that all restaurant equipment is in proper operational condition and cleaned on a regular basis. Guest Servicing: Devising & putting in place systems & procedures revolving around the need of the guest. Interacting with guests for feedbacks and implementing world-class service strategies; ensuring that the guests are being properly welcomed and looked after by maintaining good standard of service. Strategizing policies & procedures in the operating systems to achieve greater customer delight. Team Management: Organizing & conducting practical and training programs, to enhance skills and motivational levels. Maintaining cordial relation with other departments such as Kitchen, Kitchen Stewarding, Front Office, Engineering, Housekeeping and Security, etc.
- 2. Attainments: At Grand Mercure Received: Nominated associate of the year. Got 2 times appreciation latter by general manger. Nominated Leadership of the year Certified Trained Staff in Fire Exercise. INDUSTRIAL TRAININGS ATTENDED 22 weeks Industrial Training in F&B Service from Taj residences Lucknow. Got appreciation latter from food and beverage manger for outdoor catering in CM house at Lucknow. PROFESSIONAL COURSES 3 Years diploma in Hotel Management (From Durgapur Society of Management Science). BACHELOR DEGREE IGNOU PERSONAL VITAE Date of Birth : 17th Jan 1988 Linguistics : Hindi, English, & Elementary French Permanent Address : C/O Mrs RAMAWATI DEVI, VILL+POST-HARIHANS, SIWAN (BIHAR) Present Address : Grand Mercure Bangalore, 12th Main 3rd Block, Kormangala, Bangalore, Karnataka