Srikanth-Resume
- 1. Srikanth V Synopsis An enthusiastic professional with over 6+years of rich experience in VoIP. Comprehensive knowledge and understanding of areas like Analysis on VOIP and SIP. Professional Experience: Current Organization : FlightCase IT Services Pvt Ltd, PUNE, Duration:- From Mar 2016 till date Designation:- Senior NOC Engineer Department :- Network Operation Center (NOC) Client :- Matrix Business Technology USA. Responsibilities:- • Responsibilities of maintaining and monitoring the network performances of telecommunications through regular checking of networking software. • Monitoring and testing the A-Z destinations with appropriate route for Parameter like PDD, ASR, ACD, FAS and checking the voice quality as well as provide escalation support, when required. • Work on Quick Case-Manager to detect any Fraud calls, in case of fraud Block the B Number or A Number through Veraz. • Monitoring alarms through Open NMS, Checking Trunk-Group status through Veraz. • Making routing changes as required by Business team. • Configuring New Route list for specific destination of NANP and IDDD. • Coordinating with site engineer for any type of up gradation related to switch. • Scheduling Maintenance activity for up-gradation and to enhance the performance of the network • Open case and follow up with equipment vendors concerned with the Hardware/software alarms observed on particular networking device. • Dealing with termination Providers for all type of technical issue through Mail, phone or Live Chat. Previous Company: Axistel FZE, from Dec 2013 – Mar 2016. Designation: Sr. VoIP Engineer & Sales Executive. Previous Company: Cloud VoIP Limited, from Mar 2013 – Nov 2013. Designation: VoIP Engineer & Business Development Executive. Earlier Company: IPage Telecom PTE LTD, from Apr 2009 – Feb 2013 Designation: Sr. Technical Engineer & Sales Executive. Profile: •Managing and troubleshooting of VoIP gateway Switches, Managing PortaOne (3 Yrs), MVTS II (4.9 Yrs.) and VOS3000 (3.5 Yrs.) Software, create resellers, customers, assign phone numbers to accounts, configure dialing rules and call handling, fault management and managing / fixing escalated issues (Level II / III queries). •Remote training to customers in switch configurations •Answered customers’ queries from all over the world through chat mechanism, Over Telephonic conversations and Emails. •Ensured that all issues are attended to immediately and courteously. •Provided detailed guidelines on the procedures and actions to take involving complex customer issues. Contact Details Mobile No: +91-9604546939 E-Mail ID : vasalasrikanth@gmail.com
- 2. •Integration of termination carriers at switch and monitoring the carriers for good statistics, Call flow testing (SIP & H323) & Etc. •Implementing QOS and VoIP interconnects – identify service providers, determine interconnection types and call technologies, and identify scalability issues. •Configuring and testing of SIP-enabled IP phones like Cisco, Link Sys, and Grand stream make. Sales: •Experience on Commercials (Sales). Previous Profile: Axistel FZE, from Dec 2013 – till date. Designation: Sr. VoIP Engineer & Sales Executive. Axistel FZE is the leading VoIP (Voice over internet Protocol) services provider. Carrying over more than millions of minutes monthly, Axistel offers superior customer services, high quality voice clarity and reliability. Axistel is one of the fastest growing companies with unrivaled growth in the VoIP domain and owns one of the world's largest international technologically enhanced networks. Key Responsibility areas: • Troubleshooting In VoIP. • Providing L2 / L3 Support to the queries of clients or directly communicate with clients to resolve the query in time window opened. • Provisioning of MVTS II & VOS3000 Soft switches. • Operating the Soft Switch (MVTS II & VOS3000 control switch) to maintain Route Changing, ASR (Answer Seizure Ratio) and ACD (Average call duration) • Analysis of Wholesale / Retail traffic, creation of new Trunk Groups, Add new routing plans & policies (Level Based Routing) in MVTS II & VOS3000 soft switch as per requirement. • Client interaction and follow up for configuring the devices. • Formulate effective proposal presentations and CRM responses. • Compilation of technical bids by gathering mandatory forms and co-ordinate with teams to maintain the time-lines for the bid submission. • Monitoring all the calls originating and terminating from the Soft switch or the Gateway. • Customization of CDR/LCR and scope of work documents. • Providing client Trainings using Team Viewer. • Troubleshooting on call completion issues by logging in proxy and making Changes in the routing. • Checks the route as per Parameter like PDD, ASR, ACD, FAS and profitability. • Establishing coordination between onsite and offsite team and keep all necessary parties apprised of key information. • Searching New Providers / Clients. • Fulfilling every month Sales Targets and increasing Traffic time to time. • Interacting with Clients / Providers to solve Sales Part / Technical Part. Previous Profile:
- 3. Cloud VoIP Limited, from Mar 2013 – Nov 2013. Designation: VoIP Engineer & Business Development Executive. Cloud VoIP Limited is a leading Voice over IP Solution (VoIP Solution) Provider and System Integrator. It is dedicated to delivering Customer Management and Billing Solutions for entrepreneurs, carriers. It provides services like VoIP Termination, Wholesale and retail Termination and A-Z Termination, All kind of VoIP Solutions. Key Responsibility areas: • Troubleshooting in VoIP. • Providing L2 / L3 Support to the queries of clients or directly commute with clients to resolve the query in time window opened. • Provisioning of MVTS II Soft switch. • Operating the Soft Switch (MVTS II) to maintain Route Changing, ASR (Answer Seizure Ratio) and ACD (Average call duration) • Analysis of Wholesale / Retail traffic, creation of new Trunk Groups, Add new routing plans & policies (Level Based Routing) in MVTS II soft switch as per requirement. • Client interaction and follow up for configuring the devices. • Formulate effective proposal presentations and CRM responses. • Compilation of technical bids by gathering mandatory forms and co-ordinate with teams to maintain the time-lines for the bid submission. • Monitoring all the calls originating and terminating from the Soft switch or the Gateway. • Customization of CDR/LCR and scope of work documents. • Troubleshooting on call completion issues by logging in proxy and making Changes in the routing. • Checks the route as per Parameter like PDD, ASR, ACD, FAS and profitability. • Establishing coordination between onsite and offsite team and keep all necessary parties apprised of key information. • Searching New Providers / Clients. • Fulfilling every month Sales Targets and increasing Traffic time to time. • Interacting with Clients / Providers to solve Sales Part / Technical Part. Earlier Profile: IPage Telecom PTE LTD, from Apr 2009 – Feb 2013 Designation: Sr. Technical Engineer & Sales Executive IPage Telecom is a leading Voice over IP Solution (VoIP Solution) Provider and System Integrator. It is dedicated to delivering Customer Management and Billing Solutions for entrepreneurs, carriers, VoIP Calling Card Operators and Corporate companies based on VoIP. It provides services like VoIP Termination, Wholesale Termination, VoIP Reseller, Call shop Reseller and A-Z Termination, All kind of VoIP Solution Key Responsibility areas: • Providing level 1 Technical support for the client.
- 4. • Having knowledge in Voice over Internet Protocol RTP, SIP. • Provisioning of MVTS II Soft switch. • Operating the Soft Switch (MVTS control switch) to maintain Route Changing, ASR (Answer Seizure Ratio) and ACD (Average call duration) • Analysis of Wholesale / Retail traffic, creation of new Trunk Groups, Add new routing plans & policies (Level Based Routing) in PortaOne / MVTS soft switch as per requirement. • Generation of performance reports. • Maintaining Logs of Daily Alarms so that persisting problems can be traced and put under observation • Analyzing and Troubleshooting debug server and Sip messages and also monitoring Proxy Servers • Troubleshooting on call completion issues by logging in proxy and making Changes in the routing. • Providing Technical resolution through Email & Chat-Yahoo, Msn, Skype and Provide remote resolution using Team Viewer. • Monitoring all the calls originating and terminating from the Soft switch or the Gateway. • Testing the destinations by using softphones and Pass it through our Switch to the corresponding testing Gateway. Checks the route as per Parameter like PDD, ASR, ACD, FAS. Technical Skills Programming Languages : C, C++, Java, DotNet and Visual Basics 6.0, Web Technologies : Android, HTML and XML. Applications : M S – Office. Academic Credentials MCA (Computer Science) – 2009, PG College of Science, OU, Saifabad, Hyderabad. Projects Title : Action Tracking for Customer Relationship Management. Duration : Feb 01, 2009- Apr 30, 2009. Technology : ASP.Net2.0, C#, SQL Server 2005, IIS5.1, VS.Net 2005. Team Size : 2 DESCRIPTION: Customer Relationship Management system makes it easy to manage a wide range of customer relationship information to help ensure maximum customer satisfaction and the full development of sales opportunities. Up-to-date, accurate information is available immediately to our marketer’s sales people, administrators, help desk staff, planners and other personal that interact on regular basis with our customers. Key Strength • Sincere, Confident & Self Inspired with High Positive attitude.
- 5. • Confident in meeting expectation. • Have strong problem solving skills. • Work effectively independently or as a part of a team. • Personal Details Father’s Name : V. Chandra Mouli Date of Birth : 13th June 1984. Gender : Male. Marital Status : Single. Language Known : English, Hindi and Telugu. Declaration I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Date: Signature Place: Srikanth V
- 6. • Confident in meeting expectation. • Have strong problem solving skills. • Work effectively independently or as a part of a team. • Personal Details Father’s Name : V. Chandra Mouli Date of Birth : 13th June 1984. Gender : Male. Marital Status : Single. Language Known : English, Hindi and Telugu. Declaration I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Date: Signature Place: Srikanth V