Steve resume
- 1. Stephen Brown Hyattsville, MD 20782 S.Brown_1228@yahoo.com 301.768.9294 WORK EXPERIENCE Kitchen Associate World of Beer- Rockville,MD,-May-2016- Present Consistentlykept a clean and safe environment by adheringtoall federal, state and local sanitation and safetyrequirements. Followed proper food handlingmethodsand maintained correct temperature ofall food products. Established and maintained open, collaborative relationshipswith the kitchen team. Provided nutritious,safe, visually appealing, innovative and properlyprepared and flavored food. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Performed serving, cleaning, and stocking dutiesin establishments Security Officer American Security Programs- Vienna Fairfax, VA- March2016- Present Investigated disturbances. Patrolled industrial premisesto prevent and detect signs of intrusion and ensure securityof doors, windows and gates. Desktop SupportTechnician Freddie Mac - McLean, VA - January 2015 to October 2015 Inspect computer hardware and reads order sheet listinguser requirementstoprepare hardware for delivery. Install of hardware and peripheral componentssuch as monitors, keyboards, printers, and disk drivesat user's location. Recommend & perform minor remedial actionsto correct problems. Refer major hardware problemsto 2nd level service personnel for correction. Onboard new hiresto ensure the necessary knowledge, skills, and behaviorsto become effective organizational members. Installed over 150 monitors to newlyrenovated space. Experienced Service Now ticketing system to manage service request for equipment.
- 2. Used active directory to set up new hire accounts. Ran inventory on laptops to ensure great quality for Freddie Mac employees. Respond to clientsinquiriesconcerningsystems operation and diagnoses system hardware, software, and operator problemsusingRemedyticketing system. Kitchen Manager Chick-fil-A - Largo, MD - June 2011 to June 2014 Supervised eight kitchen membersdaily, ensured excellent customer service Managed restaurant inventory, reduced wastage by80% Hired & trained new kitchen hires, improved service qualityand personnel retention Maintained kitchen shift schedule, helped improve shift efficiency Attended an management seminar in Atlanta to talkwith other Chick- Fil -A store to learn more about what's new on the menu and ways to ensure better customer service Responsible for cleaning and sanitationsof utensils, dishes and equipment. Set up food stations with utensilsand condiments. Assist in puttingplatterstogether for outside eventsand charities. Prepare sandwiches,salads,and other foods for orders. Monitor temperatureson hot and cold foods Responsible for stocking, and inventory. Maintain cleanlinessand sanitation to work areasthrough the entire work day. EDUCATION Information Technology Training Northern Virginia CommunityCollege - Arlington, VA September 2014 to July 2015 Information Technology and English Northern Virginia CommunityCollege Cisco Networking Academy AWARDS Tech of the Month September 2015 Completed over 150 tickets in without reachingSLA
- 3. Additional Skills Software: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems;Windows 7 and 8; installingdrivers; basicHTML, blogs, and wikis; basic understandingof database. Hardware: HPdesktops & laptops; Dell desktops & laptops; HP printers; general computer buildsand repairs; hardware installationsand swaps; BlackBerryconfiguration; Ricoh Printer configuration Networking: Networkingexperience (runningcables, troubleshootingconnections, activating ports, basicrouter configuration, switches, Wi-Fi router) Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person)