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Storytelling Is The New SEO

      Martin W. Smith
        @ScentTrail
SEO Meetup Raleigh, March 26
Googles Algorithm Changes

? Pandas Implications
      C Heuristics Matter
            ?   Time On Site.
            ?   Pages Viewed.
            ?   Return Visitors.
            ?   Lower Bounce.




3/23/2013                      Storytelling Is Content Marketing   3
Googles Secret Implications
    ? Panda & Penguin
      Secrets
            C Content is KING.
            C Engagement.
            C Storytelling.
            C New Sheriff In Town.



            Not All Content Is Equal In Engagement.

3/23/2013                  Storytelling Is Content Marketing   4
Content Marketing Matrix
                                   Conversion
                    Low                   HIGH                   Low
             Low
Engagement




                                           Want:
             HIGH




                                           Now,
                                           High,
                                           High
             Low




                    Later         Time = NOW                    Later
3/23/2013                   Storytelling Is Content Marketing           5
High Engagement Content

? High Engagement, Conversion NOW
  Content Examples:
   C Video.
   C Reviews.                                                Want:
   C Social Shares.                                        Now, High,
   C Tribal (bought x, also bought y).                       High
                                                           CONTENT
   C Relevant real time offers.
   C Breaking news.
   C Stories.



3/23/2013              Storytelling Is Content Marketing                6
3/23/2013   Storytelling Is Content Marketing   7
Heros Journey

? Stories & Joseph Campbell
   C Heros Journey.
   C Examples:
            ?   STAR WARS
            ?   Comic Books.
            ?   60 Minutes.
            ?   Sports.
            ?   Your website?




3/23/2013                       Storytelling Is Content Marketing   8
Telling Heros Journey Stories




3/23/2013       Storytelling Is Content Marketing   9
REIs Heros Journey




3/23/2013       Storytelling Is Content Marketing   10
REI About Page Themes




3/23/2013     Storytelling Is Content Marketing   11
Patagonia Heros Journey




3/23/2013      Storytelling Is Content Marketing   12
Patagonia About Page Themes




3/23/2013     Storytelling Is Content Marketing   13
REI Product Page: repeats key stories




3/23/2013       Storytelling Is Content Marketing   14
REI Product Page: repeats key stories




3/23/2013       Storytelling Is Content Marketing   15
REI Product Page: repeats key stories


                                                    Themes
                                                    * Quality
                                                    * Save World
                                                    * Love Passion
                                                    * Trust, Honesty, Club




3/23/2013       Storytelling Is Content Marketing                        16
How Websites Tell Stories


    Overt Storytelling   Covert Storytelling                 User Gen Content




?    About Page.         ?     Design.
                                                             ?   Comments.
?    Product Pages.      ?     Colors.                       ?   Reviews.
?    Return Policy.      ?     Images.                       ?   Contests.
?    Free Shipping.      ?     Headlines.                    ?   Gamification.
?    Terms.              ?     People.                       ?   Polls, Surveys.
3/23/2013                Storytelling Is Content Marketing                    17
Gamification Layers


        Active                Passive                      Real Time



?   Earn Badges.      ?     Position.
                                                          ? Offers.
?   Social Capital.   ?     Jobs.
                      ?     Elevation.                    ? Bankable
?   Points.                                                 Rewards.
?   Rewards.          ?     Status.
                      ?     Review Reviewer.              ? Elevation.
?   Status.                                               ? Status.
                      ?     Features.
?   Leaderboards.                                         ? Features.

3/23/2013             Storytelling Is Content Marketing                  18
Storytelling Summary

? Google & Customers want better heuristics.
      C Storytelling improves engagement.
      C Engagement improves heuristics.
? Stories = heros journey.
? Websites = overt & covert storytelling.
? Better stories = more:
      C Traffic.
      C Social Shares.
      C Money
3/23/2013                Storytelling Is Content Marketing   19
Martin W. Smith Contact

? @ScentTrail
? ScentTrail.blogspot.com
? CureCancerStarter.org
? @CureCancerStart
? Facebook/CureCancerStarter
? http://www.linkedin.com/in/martysmith1980
  vc
? Email: Martin.Smith@Atlanticbt.com

3/23/2013       Storytelling Is Content Marketing   20
Appendix: Content Engagement Matrix
     Not all content is equal. Some content is more engaging.
     The Content Engagement Matrix evaluates content based on
     its ability to promote high conversions and high engagement.

     The important caveat is any content can be highly viral. Viral
     potential is as much executional as anything. That caveat stated,
     some content is inherently more likely to go viral with less effort
     because it starts with higher views.

     The Content Matrix defines content by its inherent conversion and
     engagement potential. The other emerging truth is content that
     happens NOW is more viral than older content. Closer to NOW, so
     Time is included as an evaluation point.

     Finally this summary and evaluation of a particular type of content
     may or may not apply to your website. The idea Is more important
     than the values assigned.

3/23/2013                         Storytelling Is Content Marketing        21
Content Marketing Matrix
                                              Conversion
                         Low                          HIGH                 Low
                 Low
Engagement
                 HIGH
                 Low




             3/23/2013   Later               Time = NOW
                                      Storytelling Is Content Marketing   Later
                                                                             22
Content Marketing Matrix
                                              Conversion
                         Low                          HIGH                 Low
                 Low
Engagement
                 HIGH
                 Low




             3/23/2013   Later               Time = NOW
                                      Storytelling Is Content Marketing   Later
                                                                             23
Content Matrix: Now, High, High
? Now, High Engagement, High Conversion
      C     Social Shares (your friends).
      C     Social Signals Summary (See TechCrunch Example)
      C     Video.
      C     Reviews Matrix (See Amazon).
      C     Relevant, real time offers or coupons.
      C     Tribal Data, Buyers like you also bought
      C     Breaking news or trusted source recommendations.
      C     Relevant stories & curated UGC.
      C     Conversion gamification.
3/23/2013                  Storytelling Is Content Marketing   24
Content Marketing Matrix
                                              Conversion
                         Low                          HIGH                 Low
                 Low
Engagement
                 HIGH
                 Low




             3/23/2013   Later               Time = NOW
                                      Storytelling Is Content Marketing   Later
                                                                             25
Content Matrix: Later, Low, Low

? Later, Low Engagement, Low Conversion
      C Conditions of Use & Terms.
      C Ads & Affiliate Program.
      C Press Releases.
      C Confusing or dissonant content.
      C Negative sentiment content.
      C Too good to be true offers or claims.
      C Confusing games or gamification.
      C Unclear navigation, clicky cart or no scentTrail.
3/23/2013               Storytelling Is Content Marketing   26
Content Marketing Matrix
                                              Conversion
                         Low                          HIGH                 Low
                 Low
Engagement
                 HIGH
                 Low




             3/23/2013   Later               Time = NOW
                                      Storytelling Is Content Marketing   Later
                                                                             27
Content Matrix: Later, High, Low

? Later, High Engagement, Low Conversion
      C My Account.
      C My UGC.
      C Contests (when I lose).
      C My old reviews.
      C Negative friends reviews.
      C Controversy.
      C Negative Sentiment.
      C Post purchase problem resolution (returns,
        warranty).
3/23/2013              Storytelling Is Content Marketing   28
Content Marketing Matrix
                                              Conversion
                         Low                          HIGH                 Low
                 Low
Engagement
                 HIGH
                 Low




             3/23/2013   Later               Time = NOW
                                      Storytelling Is Content Marketing   Later
                                                                             29
Content Matrix: Now, High, Low
? Now, High Engagement, Low Conversion
      C Sports.
      C Q&A.
      C Unsupported Staff Reviews (will pick fights).
      C PR Problems.
      C Unsupported Bad Reviews (only insults fairness
        doctrine).
      C Too new (unsupported by tribe).
      C Polls, Quizzes and Surveys.


3/23/2013              Storytelling Is Content Marketing   30
Content Marketing Matrix
                                              Conversion
                         Low                          HIGH                 Low
                 Low
Engagement
                 HIGH
                 Low




             3/23/2013   Later               Time = NOW
                                      Storytelling Is Content Marketing   Later
                                                                             31
Content Matrix: Now, Low, High
? Now, Low Engagement, High Conversion
      C Internal search.
      C Highly specific internal search (use of catalog
        number).
      C Emails targeted to segments (less relevant than
        personas b/c segments = YOU, personas = THEM).
      C Affiliate links from trusted source websites.
      C Hot guru or maven recommendations.
      C Strong word-of-mouth within specific tribe.

3/23/2013             Storytelling Is Content Marketing   32
Content Marketing Matrix
                                              Conversion
                         Low                          HIGH                 Low
                 Low
Engagement
                 HIGH
                 Low




             3/23/2013   Later               Time = NOW
                                      Storytelling Is Content Marketing   Later
                                                                             33
Content Matrix: Later, Low, High
? Later, Low Engagement, High Conversion
      C     Abandoned Cart email.
      C     Wish List.
      C     Wish List Special Offer.
      C     Saved shopping carts.
      C     Relevant older blog posts.
      C     Saved internal search.
      C     Saved Google search.
      C     Saved content or Q&A.
      C     New comments to your shares by friends.

3/23/2013                  Storytelling Is Content Marketing   34
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Storytelling Is The New SEO

  • 1. Storytelling Is The New SEO Martin W. Smith @ScentTrail SEO Meetup Raleigh, March 26
  • 2. Googles Algorithm Changes ? Pandas Implications C Heuristics Matter ? Time On Site. ? Pages Viewed. ? Return Visitors. ? Lower Bounce. 3/23/2013 Storytelling Is Content Marketing 3
  • 3. Googles Secret Implications ? Panda & Penguin Secrets C Content is KING. C Engagement. C Storytelling. C New Sheriff In Town. Not All Content Is Equal In Engagement. 3/23/2013 Storytelling Is Content Marketing 4
  • 4. Content Marketing Matrix Conversion Low HIGH Low Low Engagement Want: HIGH Now, High, High Low Later Time = NOW Later 3/23/2013 Storytelling Is Content Marketing 5
  • 5. High Engagement Content ? High Engagement, Conversion NOW Content Examples: C Video. C Reviews. Want: C Social Shares. Now, High, C Tribal (bought x, also bought y). High CONTENT C Relevant real time offers. C Breaking news. C Stories. 3/23/2013 Storytelling Is Content Marketing 6
  • 6. 3/23/2013 Storytelling Is Content Marketing 7
  • 7. Heros Journey ? Stories & Joseph Campbell C Heros Journey. C Examples: ? STAR WARS ? Comic Books. ? 60 Minutes. ? Sports. ? Your website? 3/23/2013 Storytelling Is Content Marketing 8
  • 8. Telling Heros Journey Stories 3/23/2013 Storytelling Is Content Marketing 9
  • 9. REIs Heros Journey 3/23/2013 Storytelling Is Content Marketing 10
  • 10. REI About Page Themes 3/23/2013 Storytelling Is Content Marketing 11
  • 11. Patagonia Heros Journey 3/23/2013 Storytelling Is Content Marketing 12
  • 12. Patagonia About Page Themes 3/23/2013 Storytelling Is Content Marketing 13
  • 13. REI Product Page: repeats key stories 3/23/2013 Storytelling Is Content Marketing 14
  • 14. REI Product Page: repeats key stories 3/23/2013 Storytelling Is Content Marketing 15
  • 15. REI Product Page: repeats key stories Themes * Quality * Save World * Love Passion * Trust, Honesty, Club 3/23/2013 Storytelling Is Content Marketing 16
  • 16. How Websites Tell Stories Overt Storytelling Covert Storytelling User Gen Content ? About Page. ? Design. ? Comments. ? Product Pages. ? Colors. ? Reviews. ? Return Policy. ? Images. ? Contests. ? Free Shipping. ? Headlines. ? Gamification. ? Terms. ? People. ? Polls, Surveys. 3/23/2013 Storytelling Is Content Marketing 17
  • 17. Gamification Layers Active Passive Real Time ? Earn Badges. ? Position. ? Offers. ? Social Capital. ? Jobs. ? Elevation. ? Bankable ? Points. Rewards. ? Rewards. ? Status. ? Review Reviewer. ? Elevation. ? Status. ? Status. ? Features. ? Leaderboards. ? Features. 3/23/2013 Storytelling Is Content Marketing 18
  • 18. Storytelling Summary ? Google & Customers want better heuristics. C Storytelling improves engagement. C Engagement improves heuristics. ? Stories = heros journey. ? Websites = overt & covert storytelling. ? Better stories = more: C Traffic. C Social Shares. C Money 3/23/2013 Storytelling Is Content Marketing 19
  • 19. Martin W. Smith Contact ? @ScentTrail ? ScentTrail.blogspot.com ? CureCancerStarter.org ? @CureCancerStart ? Facebook/CureCancerStarter ? http://www.linkedin.com/in/martysmith1980 vc ? Email: Martin.Smith@Atlanticbt.com 3/23/2013 Storytelling Is Content Marketing 20
  • 20. Appendix: Content Engagement Matrix Not all content is equal. Some content is more engaging. The Content Engagement Matrix evaluates content based on its ability to promote high conversions and high engagement. The important caveat is any content can be highly viral. Viral potential is as much executional as anything. That caveat stated, some content is inherently more likely to go viral with less effort because it starts with higher views. The Content Matrix defines content by its inherent conversion and engagement potential. The other emerging truth is content that happens NOW is more viral than older content. Closer to NOW, so Time is included as an evaluation point. Finally this summary and evaluation of a particular type of content may or may not apply to your website. The idea Is more important than the values assigned. 3/23/2013 Storytelling Is Content Marketing 21
  • 21. Content Marketing Matrix Conversion Low HIGH Low Low Engagement HIGH Low 3/23/2013 Later Time = NOW Storytelling Is Content Marketing Later 22
  • 22. Content Marketing Matrix Conversion Low HIGH Low Low Engagement HIGH Low 3/23/2013 Later Time = NOW Storytelling Is Content Marketing Later 23
  • 23. Content Matrix: Now, High, High ? Now, High Engagement, High Conversion C Social Shares (your friends). C Social Signals Summary (See TechCrunch Example) C Video. C Reviews Matrix (See Amazon). C Relevant, real time offers or coupons. C Tribal Data, Buyers like you also bought C Breaking news or trusted source recommendations. C Relevant stories & curated UGC. C Conversion gamification. 3/23/2013 Storytelling Is Content Marketing 24
  • 24. Content Marketing Matrix Conversion Low HIGH Low Low Engagement HIGH Low 3/23/2013 Later Time = NOW Storytelling Is Content Marketing Later 25
  • 25. Content Matrix: Later, Low, Low ? Later, Low Engagement, Low Conversion C Conditions of Use & Terms. C Ads & Affiliate Program. C Press Releases. C Confusing or dissonant content. C Negative sentiment content. C Too good to be true offers or claims. C Confusing games or gamification. C Unclear navigation, clicky cart or no scentTrail. 3/23/2013 Storytelling Is Content Marketing 26
  • 26. Content Marketing Matrix Conversion Low HIGH Low Low Engagement HIGH Low 3/23/2013 Later Time = NOW Storytelling Is Content Marketing Later 27
  • 27. Content Matrix: Later, High, Low ? Later, High Engagement, Low Conversion C My Account. C My UGC. C Contests (when I lose). C My old reviews. C Negative friends reviews. C Controversy. C Negative Sentiment. C Post purchase problem resolution (returns, warranty). 3/23/2013 Storytelling Is Content Marketing 28
  • 28. Content Marketing Matrix Conversion Low HIGH Low Low Engagement HIGH Low 3/23/2013 Later Time = NOW Storytelling Is Content Marketing Later 29
  • 29. Content Matrix: Now, High, Low ? Now, High Engagement, Low Conversion C Sports. C Q&A. C Unsupported Staff Reviews (will pick fights). C PR Problems. C Unsupported Bad Reviews (only insults fairness doctrine). C Too new (unsupported by tribe). C Polls, Quizzes and Surveys. 3/23/2013 Storytelling Is Content Marketing 30
  • 30. Content Marketing Matrix Conversion Low HIGH Low Low Engagement HIGH Low 3/23/2013 Later Time = NOW Storytelling Is Content Marketing Later 31
  • 31. Content Matrix: Now, Low, High ? Now, Low Engagement, High Conversion C Internal search. C Highly specific internal search (use of catalog number). C Emails targeted to segments (less relevant than personas b/c segments = YOU, personas = THEM). C Affiliate links from trusted source websites. C Hot guru or maven recommendations. C Strong word-of-mouth within specific tribe. 3/23/2013 Storytelling Is Content Marketing 32
  • 32. Content Marketing Matrix Conversion Low HIGH Low Low Engagement HIGH Low 3/23/2013 Later Time = NOW Storytelling Is Content Marketing Later 33
  • 33. Content Matrix: Later, Low, High ? Later, Low Engagement, High Conversion C Abandoned Cart email. C Wish List. C Wish List Special Offer. C Saved shopping carts. C Relevant older blog posts. C Saved internal search. C Saved Google search. C Saved content or Q&A. C New comments to your shares by friends. 3/23/2013 Storytelling Is Content Marketing 34