Teamviewer
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Teamviewer is a remote support tool that allows Support staff to access a client's computer remotely to diagnose and resolve issues. It allows contacts to be organized into lists and remote control sessions to be initiated by entering a partner's ID and password. Once connected, the user sees the partner's screen and can begin troubleshooting. The recipient gets a prompt to approve remote access, and provides their own ID and password if allowing the connection.
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Teamviewer
- 2. Teamviewer is the support tool we use to be able to remote into a client's computer, allowing us to navigate it with ease and, hopefully, discover and resolve what is causing their issue. While this is something that only Support will primarily have to deal with, it's still a useful weapon in your CDP arsenal. So with that, let's dive right in! Teamviewer allows you to keep tabs of your contacts and their computer devices. Click the little silhouette of a person in the upper left to add contacts, and click on the little list next to the silhouette to arrange your contacts into appropriate lists. Now, there are two main functions of Teamviewer: Meeting and Remote Control. At CDP, we only use the Remote Control module, so dont worry your pretty little head about Meeting. Focus, newbie. First, select the Remote Control tab on the left so it lights up white. Then, add your partner or client's ID and select if you're going to be doing Remote Control or File Transfer. Then get their password from them.
- 3. Once your partner or client on the other end gives the okay, you'll automatically be linked into their computer and can begin the diagnostic. To allow someone else to remote into your computer, a window will pop up asking if you want to allow remote control. If so, then give them your ID and password and wait for them to connect. If not, press the white Cancel button. And with that, youre ready to take on the remote control world! :)