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What I learnt by paying attention
                From Jesse White
1 of 3: Goose & Duck Ranch
? Strengths:
   ? Beautiful location
   ? Numerous offered facilities
   ? Niche market (only one of its style in Beijing)
Goose and Duck Ranch
? Weaknesses
  ? Poorly maintained facilities: lodging, equipment,
    grounds
  ? Poor service: few English speakers, no initiative to meet
    customer needs
  ? Lack of program: no offered tours, activities, games
Goose and Duck
? Insights and Opportunities
   ? Recruit outdoor/hiker/fitness type staff to match target
     customer to service provider
   ? Narrow focus: Either improve all facilities, or narrow
     offered services and maintain these well
   ? Offer a program: mountain hikes, camps, party-games
     events
2 of 3: Muffy¡¯s Education
? Strengths
   ? Qualified & certified international staff: most teachers
     are certified teachers
   ? Deliver advanced English immersion all subject
     international/Western level schooling to Chinese
     children
   ? Company Core Values genuinely about providing best in
     class level of education to students
Muffy¡¯s Education
? Weaknesses
  ? Teachers¡¯ certification and qualities are not displayed in
    our schools through visual displays, or in marketing
    material
  ? The educational outcomes of each class level is not
    described in any of the material or displays in schools.
    Target customers want demand to know what
    US/Canadian/UK level equivalent will their child reach
    upon completing each of our classes.
  ? Our values and key products, services, & children¡¯s work
    are not displayed
Muffy¡¯s Education
? Insights and Opportunities
   ? Need to provide visible, eye-catching teacher
     bios/mention of certification. No other kindergarten in
     Beijing has same percentage of certified teachers.
   ? Need to provide visible, eye catching displays of
     educational outcomes. Need to add this info to
     marketing material. Need to use this in sales to parents.
   ? Need to display company¡¯s core values and success
     stories of parents who have graduated from program
   ? Need to establish partner channel primary schools
3 of 3: My home business
? Strengths
   ? Provide best in class after school English education to
     local community for half the market price
   ? Convenient location
   ? Small sized classes
   ? Experienced and stable teachers
My home business
? Weaknesses
  ? Stretched too thinly on teaching and doing
    administration
  ? Inconsistent or not uniform homework, scope &
    sequence, or prompt announcements, notifications
  ? Infrequent parent communication
  ? No descriptions of educational outcomes
  ? Need to update classroom decoration
My home business
? Insights & Opportunities
   ? Need to hire teacher assistant to do administration,
     parent announcements, notifications, materials
     preparation
   ? Need to use & provide parents scope and sequence at
     each level, semester
   ? Need to provide expected educational outcomes
   ? Need to update/re-decorate classroom, displays of
     children¡¯s work, progress
   ? Opportunity to raise price 30% to increase profit and
     still be competitively priced

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Three out of six

  • 1. What I learnt by paying attention From Jesse White
  • 2. 1 of 3: Goose & Duck Ranch ? Strengths: ? Beautiful location ? Numerous offered facilities ? Niche market (only one of its style in Beijing)
  • 3. Goose and Duck Ranch ? Weaknesses ? Poorly maintained facilities: lodging, equipment, grounds ? Poor service: few English speakers, no initiative to meet customer needs ? Lack of program: no offered tours, activities, games
  • 4. Goose and Duck ? Insights and Opportunities ? Recruit outdoor/hiker/fitness type staff to match target customer to service provider ? Narrow focus: Either improve all facilities, or narrow offered services and maintain these well ? Offer a program: mountain hikes, camps, party-games events
  • 5. 2 of 3: Muffy¡¯s Education ? Strengths ? Qualified & certified international staff: most teachers are certified teachers ? Deliver advanced English immersion all subject international/Western level schooling to Chinese children ? Company Core Values genuinely about providing best in class level of education to students
  • 6. Muffy¡¯s Education ? Weaknesses ? Teachers¡¯ certification and qualities are not displayed in our schools through visual displays, or in marketing material ? The educational outcomes of each class level is not described in any of the material or displays in schools. Target customers want demand to know what US/Canadian/UK level equivalent will their child reach upon completing each of our classes. ? Our values and key products, services, & children¡¯s work are not displayed
  • 7. Muffy¡¯s Education ? Insights and Opportunities ? Need to provide visible, eye-catching teacher bios/mention of certification. No other kindergarten in Beijing has same percentage of certified teachers. ? Need to provide visible, eye catching displays of educational outcomes. Need to add this info to marketing material. Need to use this in sales to parents. ? Need to display company¡¯s core values and success stories of parents who have graduated from program ? Need to establish partner channel primary schools
  • 8. 3 of 3: My home business ? Strengths ? Provide best in class after school English education to local community for half the market price ? Convenient location ? Small sized classes ? Experienced and stable teachers
  • 9. My home business ? Weaknesses ? Stretched too thinly on teaching and doing administration ? Inconsistent or not uniform homework, scope & sequence, or prompt announcements, notifications ? Infrequent parent communication ? No descriptions of educational outcomes ? Need to update classroom decoration
  • 10. My home business ? Insights & Opportunities ? Need to hire teacher assistant to do administration, parent announcements, notifications, materials preparation ? Need to use & provide parents scope and sequence at each level, semester ? Need to provide expected educational outcomes ? Need to update/re-decorate classroom, displays of children¡¯s work, progress ? Opportunity to raise price 30% to increase profit and still be competitively priced