TimCurrentResume
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Tim Davis seeks a position to lead a team and provide excellent customer experience. He has over 7 years of experience in client services roles at Imagine Software, where he created dashboards to identify client performance issues, performed evaluations to improve client revenue and practices, and educated managers in client relationships and products. Davis has a Bachelor's degree in Biblical Studies and Christian Ministries from Azusa Pacific University.
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Niraj kumarNiraj Sah
油
Niraj Kumar is a senior implementation engineer with over 5 years of experience in HR, payroll, and HRMS software implementation. He has extensive experience implementing Webpay, Alt Organise, and other HRMS software. His responsibilities include requirement gathering, system configuration, user training, and post-implementation support. He is proficient in HRMS skills like payroll processing, time management, and statutory compliance. Niraj holds a BCA degree and has technical skills in ASP.NET, SQL, and Photoshop.TimCurrentResume
- 1. Tim Davis 137 W. 9th Street #19 Azusa, CA91702 | Phone: 704-904-7125 E-Mail: timothytdavis@gmail.com Objective To obtain a position that will allow me to lead a team in offering the best customer experience possible. Experience Client Services Analyst Imagine Software Jan. 2014 to Jan. 2016 Created dashboards and early warning flags that identified client systems reporting accounts receivable performance outside of the average across the client base Preformed evaluations, at the request of management or clients, detailing client strengths and weaknesses while highlighting opportunities for increased revenue and/or practice performance Worked with client executive teams to develop requirements and test case scenarios for development of new function and user interface requests Educated and mentored Client Success Managers in best practices for maintaining relationships with clients as well as in product knowledge and competency Monitored and ensured proper completion of database migrations into the Imagine Billing System Acted as Reports and ANSI 835 Remittance File content specialist Client Success Manager Imagine Software April 2012 Jan. 2014 Monitored the ticket progress of 15 or more individual clients, ensuring prompt response and timely resolution to all reported support issues Conducted bi-weekly status calls with clients to confirm progress on priority items and maintain open lines of communication between the client and the support team Held quarterly New Features calls with all clients to promote awareness of product enhancements and best practices across the entire user base Coordinated new interface, module, and custom features requests with the product management and sales teams, ensuring that requirements were correctly gathered and executed Supervised the transition of clients from the implementation phase to the permanent client services phase Technical Support Representative Imagine Software April 2009 April 2012 Provided Tier I product support, including phone support and remote session trouble shooting; creation and initial routing of trouble tickets; and specialistknowledge of reports and electronic remittance Education Azusa Pacific University May 2001 Bachelor of Arts Degree in Biblical Studies and Christian Ministries Accomplishments 2015 - Authored article Big Data: Big Deal or Big Dread. Currently holds the highest number of hits registered of any article on the Imagine Company Blog (as of 12/1/2015)-- https://www.imagineteam.com/blog/big-data- big-deal-or-big-dread-and-how-does-it-impact-medical-billing 2014 - Created early warning dashboard for CSM to see problem clients for the first time in company history 2013 - Formalized the Client Practice Evaluation Process 2012 - Created the Client Relationship Manager position 2011 - Bull Dog award: Awarded by my peers for client advocacy, never giving up until projects were completed
- 2. Page 2 Skills Revenue Cycle Management: understanding impact of billing processes from start to finish MS SQL: scripting queries and basic data manipulation functions Targit: business intelligence dashboard and data analysis creation and training MS Excel: pivot table creation, as well as analysis and features such as concatenation and standard deviation Prezi, PowerPoint, KeyNote: presenting boring reporting data in a way that keeps audience attention