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Tyler Robles Resume August 2016
- 1. 11951 S. Allerton Circle Parker, CO 80138 TYLER R. ROBLES https://www.linkedin.com/in/tylerrobles (760) 518-6778 tyler.robles48@gmail.com EMPLOYMENT Epic Analyst/Programmer University of California San Diego April 2016-Present Review and understand Epic system options and specifications in Revenue Cycle applications (ADT/Prelude/Grand Central/Welcome) Utilize system knowledge to recommend system build options and implement governing body decisions Perform in-depth analysis of end user department workflows, data collections, reports details and other technical issues associated with Epic software Complete qualitative and quantitative analysis on data information collected as part of application requirements Determine business needs, design applications, and document detailed specifications and prototypes Research, recommend and implement process improvements relating to governing body structures, reporting and accountability issues, and training shortfalls Team building, written communication, verbal communication, electronic communication, data analysis Utilize Epic administrator tools in hyperspace and text to include: rule editor, record viewer, form editor, dashboard editor, data courier, and category list maintenance, etc. Certified Epic Instructional Designer/ Application Analyst Centura Health-Information Technology December 2014-April 2016 Create, modify and deliver training and training materials to Epic end users Evaluate current state workflows. Analyzed, modified and created more than 100 future state workflows Collaborate with clients, Epic (vendor), and committees to ensure training packages are accurate Modify Epic foundation system products to meet client specific needs Obtained intimate knowledge of Epic foundation system build structure, features and functionality. Certified in Epic 2015-ADT/Prelude Conduct gap analyses to make timely and substantive system modification recommendations. Directly responsible for ADT/Prelude (Grand Central) functionality to include 2015 upgrade packages Created value through the professional development of training team members and the application of proper business practices Interviewed, hired, trained and managed ADT/Prelude Credentialed Trainers. Participated in all facets of major EMR transition to include build, training, testing (PRCT, IAT, application testing, MST build & test) Regularly consulted with to provide critical analyses of complex and unusual situations including policy reviews, revenue cycle expertise and application steering committee decision impacts Health Benefits Advisor/ Financial Counselor Centura Health-Castle Rock Adventist Hospital June 2013-December 2014 Served as hospital liaison between patients, insurance companies, central billing office and registration Consistently recognized by patients, peers and management for superior customer service skills Extensive attention to detail results in consistent accuracy and collections bonuses for 11 of 12 months Obtain pre-certification and benefits information from insurance companies for patient procedures to comply with the rules and regulations of varied insurance carriers Identified and corrected 700+ discrepancies in patient accounts to maintain accuracy standards Consistently and accurately determined patient costs resulting in highest upfront collections rate in South Denver Group Make visits and calls to patients, physicians offices, and hospital departments to gather sufficient information to obtain authorization and benefits collections of patient portions Established and maintained mutually respectful working relationships with 20+ providers offices Built close working relationships between various hospital departments Army Master Trainer California Army National Guard October 2010-October 2012
- 2. Trained National Guard soldiers in emergency medical tasks prior to combat zone deployments Managed classes ranging in size from 10-150 soldiers Trained instructor candidates/new instructors as a function of Train the Trainer Continuously evaluated various course metrics to include instructor performance and student knowledge retention to assess effectiveness of training Revised training programs to ensure maximum value to all stakeholders Reduced training program length from 7 days to 3.3 days while exceeding mandated 95% knowledge retention threshold Created and revised training programs to ensure that soldiers received most relevant and timely information possible Conduct training needs assessments via collaboration with unit commanders Served as liaison between training units, cadre, leadership and third parties Awarded Army Certificate of Achievement 6 times, promoted to Team Leader, and awarded Master Trainer Status following completion of Army Basic Instructor Course and Small Group Instructor/Trainer Ensured standards, policies and procedures were adhered to by all stakeholders Responded to incidents objectively and professionally including immediate response and subsequent evaluations Completed reporting requirements to leadership and maintained accountability of trainers and students Combat Medic Non- Commissioned Officer California Army National Guard September 2004 April 2013 Assess, stabilize and treat soldiers and civilians with various ailments to include trauma and illness Assisted soldiers in conducting routine and combat missions and provided medical support thereof Awarded Combat Medic Badge, Army Commendation Medal and Army Achievement Medal for medical actions taken during combat in tour of duty to Iraq Coordinated and executed training exercises for homeland security operations Liaised with local, state and federal EMS personnel to plan for coordinated response efforts Designed, conducted and evaluated mass casualty drills Consulted with key stakeholders on plans for terrorism threats and counterterrorism responses EDUCATION Charles Town, WV Masters of Arts Political Science Lone Tree, CO American Military University University of Phoenix January 2016-Present January 2013 June 2015 Masters of Business Administration (MBA-HCM) MBA with emphasis in Health Care Management. Inducted into Delta Mu Delta for excellence in business degree program Graduate Coursework: Health Care Organizations and Delivery Systems, Health Information Systems, Human Capital Management, Organizational Leadership, Quantitative Reasoning, Marketing, Operations Management, Applied Business Research and Statistics, Strategic Planning and Implementation Camp Roberts, CA Kaplan University March 2010 May 2012 Bachelors of Science Health Sciences (BSHS) Multiple Presidents and Deans Lists Awards, induction into National Society of Collegiate Scholars Undergraduate Coursework: Research Methods for Health Sciences, Anatomy, Physiology, Chemistry, Leadership and Ethos in Healthcare, Operations and Management for healthcare, Public Health San Diego, CA University of Phoenix June 2006-November 2009 Associates of Arts General Education (AAGE) Continued to work towards degree while deployed to Iraq
- 3. Coursework: Effective and Persuasive Writing, Contemporary Business Communication, Research Writing, Critical Thinking, Algebra 1A and 1B TECHNICAL EXPERIENCE Projects UCSD Jacobs Medical Center build - $1bn dollar state of the art new hospital Built facility structure, workflows, unit managers, confirmation records, rules, workqueues, EVS and Transport modules, kiosks (including hardware, firmware, and software), e-signature capture, patient photos, printer mapping, workstations, and pagers Tested and troubleshot a variety of issues surrounding project implementation and maintenance Centura Health Epic rollout (ADT, Prelude, Cadence, Resolute, ClinDoc, Stork, OpTime, CareEverywhere, Radiant) Operation JAMESD-Joint Exercise to determine readiness for disaster in San Diego, CA San Diego Sheriffs Office, California Army National Guard, San Diego Fire Department, Naval Medical Center San Diego, Department of Homeland Security, San Diego Department of Parks and Recreation Created, Designed, Conducted and Evaluated Exercise Created Live-Fire simulation culminating event for Medical Training at Camp Roberts, CA for Army National Guard ADDITIONAL EXPERIENCE AND AWARDS Instructor (2008-2010): Enlisted Instructor Service Excellence Medal, Certificates of Appreciation, Certificates of Achievement, Generals Coin for Training Excellence, Non-Commissioned Officer of the Year Runner-Up, California Trainer Ribbon, Army Basic Instructor Superior Graduate (Top 5%), Army Master Trainer Superior Graduate Technologies Epic, PowerPoint, Outlook, Excel, Publisher, Word, Adobe Suite, Meditech, Harris, Calendar, Chrome, Mozilla, Firefox, Explorer, WiFi networking, VPNs, Sharepoint, Webex, Lync