Types of Customer service.pptx
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The document provides guidelines for effective customer service via different channels of communication. It recommends smiling and greeting customers, making eye contact, actively listening, understanding their needs and providing a level of service beyond expectations. Specific best practices are outlined for telephone etiquette, such as speaking clearly, using a friendly tone, taking complete messages and summarizing call details. Electronic customer service allows customizing communications to fulfill customer needs, improve relationships and reduce costs through the use of information technology.
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Rubric level Summary for Teacher 1 to 3, Proficient Teacher. Guide in assessing MOV presented.
The Dravidian Languages: Tamil, Telugu, Kannada, Malayalam, Brahui, Kuvi, Tulu
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The Dravidian Languages by Arul Aram
Principle and Practices of Animal Breeding || Boby Basnet
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Principle and Practices of Animal Breeding Full Note
|| Assistant Professor Boby Basnet ||IAAS || AFU || PU || FUBlind Spots in AI and Formulation Science Knowledge Pyramid (Updated Perspect...
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This presentation delves into the systemic blind spots within pharmaceutical science and regulatory systems, emphasizing the significance of "inactive ingredients" and their influence on therapeutic equivalence. These blind spots, indicative of normalized systemic failures, go beyond mere chance occurrences and are ingrained deeply enough to compromise decision-making processes and erode trust.
Historical instances like the 1938 FD&C Act and the Generic Drug Scandals underscore how crisis-triggered reforms often fail to address the fundamental issues, perpetuating inefficiencies and hazards.
The narrative advocates a shift from reactive crisis management to proactive, adaptable systems prioritizing continuous enhancement. Key hurdles involve challenging outdated assumptions regarding bioavailability, inadequately funded research ventures, and the impact of vague language in regulatory frameworks.
The rise of large language models (LLMs) presents promising solutions, albeit with accompanying risks necessitating thorough validation and seamless integration.
Tackling these blind spots demands a holistic approach, embracing adaptive learning and a steadfast commitment to self-improvement. By nurturing curiosity, refining regulatory terminology, and judiciously harnessing new technologies, the pharmaceutical sector can progress towards better public health service delivery and ensure the safety, efficacy, and real-world impact of drug products.
How to use Init Hooks in Odoo 18 - Odoo 際際滷s
How to use Init Hooks in Odoo 18 - Odoo 際際滷sCeline George
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In this slide, well discuss on how to use Init Hooks in Odoo 18. In Odoo, Init Hooks are essential functions specified as strings in the __init__ file of a module.
Digital Tools with AI for e-Content Development.pptx
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This ppt is useful for not only for B.Ed., M.Ed., M.A. (Education) or any other PG level students or Ph.D. scholars but also for the school, college and university teachers who are interested to prepare an e-content with AI for their students and others.How to Setup WhatsApp in Odoo 17 - Odoo 際際滷s
How to Setup WhatsApp in Odoo 17 - Odoo 際際滷sCeline George
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Integrate WhatsApp into Odoo using the WhatsApp Business API or third-party modules to enhance communication. This integration enables automated messaging and customer interaction management within Odoo 17.APM People Interest Network Conference - Tim Lyons - The neurological levels ...
APM People Interest Network Conference - Tim Lyons - The neurological levels ...Association for Project Management
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APM People Interest Network Conference 2025
-Autonomy, Teams and Tension: Projects under stress
-Tim Lyons
-The neurological levels of
team-working: Harmony and tensions
With a background in projects spanning more than 40 years, Tim Lyons specialised in the delivery of large, complex, multi-disciplinary programmes for clients including Crossrail, Network Rail, ExxonMobil, Siemens and in patent development. His first career was in broadcasting, where he designed and built commercial radio station studios in Manchester, Cardiff and Bristol, also working as a presenter and programme producer. Tim now writes and presents extensively on matters relating to the human and neurological aspects of projects, including communication, ethics and coaching. He holds a Masters degree in NLP, is an NLP Master Practitioner and International Coach. He is the Deputy Lead for APMs People Interest Network.
Session | The Neurological Levels of Team-working: Harmony and Tensions
Understanding how teams really work at conscious and unconscious levels is critical to a harmonious workplace. This session uncovers what those levels are, how to use them to detect and avoid tensions and how to smooth the management of change by checking you have considered all of them.Useful environment methods in Odoo 18 - Odoo 際際滷s
Useful environment methods in Odoo 18 - Odoo 際際滷sCeline George
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In this slide well discuss on the useful environment methods in Odoo 18. In Odoo 18, environment methods play a crucial role in simplifying model interactions and enhancing data processing within the ORM framework.EDL 290F Week 3 - Mountaintop Views (2025).pdf
EDL 290F Week 3 - Mountaintop Views (2025).pdfLiz Walsh-Trevino
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EDL 290F Week 3 - Mountaintop Views (2025).pdfRass MELAI : an Internet MELA Quiz Prelims - El Dorado 2025
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Kaun TALHA quiz Finals -- El Dorado 2025
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APM People Interest Network Conference - Tim Lyons - The neurological levels ...
APM People Interest Network Conference - Tim Lyons - The neurological levels ...Association for Project Management
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Types of Customer service.pptx
- 2. Face to Face By Telephone By E-mail
- 3. Smile and Greet each customer Make yourself presentable Make any eye contact when speaking to customers Be a good listener and show interest in what the customer is saying
- 4. Dont chat with other staff when customers are around Understand customer needs Make customers feel important.
- 5. Say sorry when something goes wrong Service a little more than they expect Use positive verbal & body language . Avoid doing too many things at once
- 6. Feel good about yourself Have good manners Use positive communication Listen and ask questions Do your work Professionally
- 9. Smile while handling phone Speak clearly Listen Carefully Use warm and friendly tone of voice Use the customer's name Follow the Golden rule Treat others as you would like to be treated. Good telephone techniques
- 10. Tell your name and your company's name. Ask the person if he has time to talk. Make calls in business hours. Return calls the same day. Keep contact numbers of regular customers .
- 11. Before you call, have all information about the person you're calling Dont do other work while on phone If your party is not there, leave a brief message Thank the person at the end of the call.
- 12. Answer all incoming calls before the third ring. Answer your telephone with a greeting Never put someone on hold without asking permission
- 13. Keep a message pad to write details of the call. Take telephone messages completely and with correct spellings. Don't use a speaker phone unless necessary Close the phone call with a summary
- 16. Electronic customer service means managing relationships with customers making use of Information Technology (IT). This system helps companies to deliver excellent and fast service to customers by understanding and fulfilling their needs.
- 17. to reduce customer-service costs improve customer relationships give personalized marketing messages like good exchange rates to handle questions and complaints to make customers loyal by improving customer satisfaction
- 18. to offer communication and information on the right topic, in the right amount, and at the right time that fits the customers exact needs