Unified business mailbox
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Unified Business Mailbox allows businesses to receive SMS, voicemails and recordings in one email inbox to improve collaboration. It simplifies user experience by distributing messages to groups or a central repository. Incoming SMS are automatically stored in salesforce under the relevant account, contact and case for audit purposes.
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- 1. Unified Business Mailbox Receive incoming SMS, voicemails and personal recordings in one inbox email. Improve team collaboration and client responsiveness by picking up other colleagues enquiries when they are unavailable, sick or on annual leave. Simplify the user experience and optimise investments in email and collaboration tools. Distribute incoming SMS to a group of users or a central repository for audit purposes. SMS interactions between users and clients automatically stored in salesforce in the appropriate account and under the relevant contact and case number.