Updated Resume 2016
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Josy Phillips has over 5 years of experience in hotel management and customer service roles. She is skilled in developing teams, controlling costs, achieving revenue goals, and ensuring high guest satisfaction ratings. She excels at prioritizing tasks, multi-tasking, and following through to achieve goals. Her accomplishments include developing a successful customer loyalty program and increasing hotel organization and revenue. She is now seeking a role with increased responsibility.
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The document provides a summary of Alexis Williams' work experience and qualifications. It lists several customer service and retail roles held from 2012 to the present in Washington DC and Maryland areas. Key responsibilities included cash handling, stocking, food preparation, customer service and sales. Core strengths highlighted are cash accuracy, organization, multi-tasking, communication, problem solving and customer service skills. The document aims to demonstrate a career focused on providing excellent customer service across multiple retail and food service roles.Marie Cancilla Resume
Marie Cancilla ResumeMarie Cancilla
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Marie Cancilla has over 20 years of experience leading and developing businesses. She is recognized as a strategic leader who can successfully manage multiple responsibilities to meet and exceed expectations. Cancilla has owned and operated salons and spas, developing comprehensive plans to grow revenues and client bases. She is skilled in financial management, marketing, and staff development. Cancilla delivers high quality customer service and builds business through strong referral programs.DJThornton
DJThorntonDorothy Thornton
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This document provides a summary of Dorothy J. Thornton's professional experience and qualifications. She has over 20 years of experience in finance and customer service roles, including positions as an office manager, assistant manager, service manager, and personal banker. Her skills include financial management, customer service, consensus building, and adapting to new technologies.Linda edgar resume august
Linda edgar resume augustlinda edgar
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Linda R Edgar has over 15 years of experience in retail management, customer service, and banking. She has a track record of leading teams to success through strong communication, motivation, and recognition. Edgar strives to provide outstanding customer service and create a positive work environment. Her most recent role was as a Guest Service Team Leader at Target where she coached cashiers and monitored customer service metrics.Jessica Rae Wellwood Resume
Jessica Rae Wellwood ResumeJessica Wellwood
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Jessica Rae Wellwood is a human resources manager/generalist with over 12 years of experience in customer service, operations leadership, and administrative support. She is currently pursuing a certificate in human resources management from California State University, Fullerton and holds a bachelor's degree in hospitality management. She is seeking a challenging position as a human resources manager or generalist and has extensive experience managing client and vendor accounts, resolving issues, and ensuring customer satisfaction across multiple industries.Melissa Metro Resume 1
Melissa Metro Resume 1Melissa Metro
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Mrs. Metro has over 15 years of experience in education, customer service, and business management roles. She has a Master's degree in Education and is proficient in technology and innovative teaching strategies. Her experience includes coaching her children, volunteering as an academic advisor, and developing training programs. She is skilled in areas such as project management, team building, and budgeting.Melissa Mathena Resume (1)
Melissa Mathena Resume (1)Melissa Mathena
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Melissa Mathena has over 20 years of experience in retail management, administration, and maintenance. She has a background in retail operations, inventory management, customer service, supervising staff, and safety compliance. Currently she is seeking a new opportunity where she can utilize her leadership, organizational, and people skills.Janay Hall Resume
Janay Hall ResumeJanayHall
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Janay Hall is applying for a customer service representative position. She has over 10 years of experience in customer service, most recently as a training manager at AT&T where she trains new hires. She believes she is well-qualified for the role due to her strong communication skills, problem-solving abilities, and passion for customer service. If hired, she aims to utilize her experience resolving customer issues to contribute value to the team.lyn chua
lyn chuaLyn Chua
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This document provides a summary of Lyn Rhose N. Chua's resume. It lists her objective of seeking a challenging career, and highlights her skills in MS Office, Adobe software, communication, and being fluent in English and Filipino. Her employment history includes roles in accounting, logistics coordination, marketing, food service, and guest relations for companies in the UAE and Philippines from 2009 to the present. Her responsibilities in these roles involved tasks like record keeping, coordinating shipments, implementing marketing strategies, serving food, booking reservations, and supervising dining room staff.Resume 1
Resume 1Kendra Smith
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Kendra Smith has over 10 years of experience in customer service roles. She is skilled in sales, customer service, data entry, and stocking. Smith strives for excellence in customer satisfaction and conflict resolution. She maintains high standards for organization, communication, and task completion. Prior work history includes positions at Sears, Walmart, Waffle House, and medical offices.Updated Resume 2016
- 1. Josy Phillips 1106 S Orchard St, Stillwater OK 74074 Cell: 620-204-1024 josyphillips18@gmail.com Summary Dynamic Hotel Manager skilled in developing and training teams, effectively controlling costs and achieving year over year revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture. Dedicated and focused Customer Service Representative who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff. Highlights Meticulous attention to detail Billing and coding Microsoft Office proficiency Self-starter Results-oriented Schedule management Self-directed Mail management Time management Dedicated team player Professional and mature Resourceful Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches and special events for groups of 15+ employees. Increased office organization by developing more efficient filing system and customer database protocols. Developed IHG Rewards Club customer loyalty program, which became a model for hotels nationwide. Completed IHG Guest Services Manager Program- Front Office Operations Training. Experience Holiday Inn Express & Suites March 2016 to Current Assistant General Manager/General Manager Stillwater, OK Improved customer service ratings through HeartBeat Hired and trained 17 members of staff.
- 2. Increased hotel revenue, profits and market share through HOLIDEX and RMH. Reviewed revenue reports through IHG Reporting Reviewed account information and charges with guests during check-out. Collaborated with maintenance and housekeeping to achieve great hotels guest love. Resolved service-related problems in a timely manner. Updated team members about changes in hotel products, services, pricing and policies. Computed bills, collected payments and made change for guests. Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Assist with payroll as well as adjusting time on employee timecards as needed. Holiday Inn & Suites April 2014 to March 2016 Front Desk Agent/Sales Coordinator Stillwater, OK Served as public relations representative for the hotel. Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Recommended top dining and entertainment options for guests in the Stillwater area. Monitored the appearance and performance of the front desk staff. Balanced all rebates and other miscellaneous charges. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Monitored room availability using Opera Systems. Processed credit card transactions during the checkout process. Input invoices and deposits using ProfitSage System. Panda Express February 2013 to March 2014 Customer Service Representative Stillwater, OK Accepted payment from customers and made change as necessary.
- 3. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Assisted diners with seating as needed Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Kohl's August 2012 to December 2012 Customer Service Representative Hutchinson, KS Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Created new processes and systems for increasing customer service satisfaction. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Education Sterling High School 2013 High School Diploma: General Studies Sterling, KS, USA