This document discusses using serious games to teach business process modeling and simulation. It explores incorporating learning objectives of business process modeling and simulation (BPMS) into serious games. Serious games can help address limitations of traditional BPMS teaching by providing immediate feedback, active student participation, and better suiting digital learners. An example game called ImPROVE is described, which teaches emergency department processes and challenges. ImPROVE allows students to create business processes, simulate them, and see results. Preliminary feedback on ImPROVE from healthcare and IT professionals was positive.
The document discusses the design of business simulations for learning. It explores how simulations can balance realism with a focus on learning objectives. While realism is important for engagement, the author argues simulations should prioritize developing wisdom over replicating reality. Strategic design elements include simplicity, focusing on key decisions and outcomes, dynamic interactions, and ensuring the experience is appropriately challenging and engaging for learners. A case study demonstrates how these principles were applied in a simulation designed for an electrical distributor.
Cesim SimBrand is a marketing management simulation game that allows students to manage the marketing strategy of a mobile device company. Students work in teams to make decisions regarding product portfolio, market segmentation, pricing, advertising, distribution channels, and after-sales services. Their decisions are made in competition with other student teams. The simulation aims to develop students' understanding of the entire marketing decision-making process and enhance their analytical skills through a dynamic competitive environment over multiple decision periods.
Banking gameTM is a bank operations simulation game that introduces players to asset and liability management, competitive bank interactions, and practical applications of financial theory in an exciting manner. During the game, banks compete in markets like deposits, loans, securities, and interbank lending to maximize profits while maintaining solvency. Transactions are displayed on balance sheets, income statements, and logs. The dynamic interactions between banks aim to imitate reality, allowing improvements through calculations and smooth teamwork for multi-player banks. The game is intended to enhance theoretical learning for university students and new bank employees through hands-on practice and team-based evaluation and training.
Operations management in business assignment sampleLauren Desouza
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Here is the an assignment writing help sample on operations management, this should help writing an assignment and learning to write an assignment on this topic.
Delta branch of Menatel has lower quality of service (QS) compared to other branches. Analysis identified the main problems as:
1. High percentage (77%) of alarms due to lines being not connected (NK category).
2. Second highest percentage (17%) of alarms from out of order incidents (OOI category).
3. Key causes of the lower QS were identified as people (50%), lack of preventative maintenance (30%) and performance issues with the Payphone Management System software (20%).
4. A benchmarking analysis found Delta branch had fewer resources like technicians, vehicles and lines installed per exchange compared to higher performing branches. Addressing resource allocation and improving maintenance and software could
Doing #noProjects in Large Organizations (Codemotion 2015)Unai Rold叩n
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Doing PRODUCTs in Large Organizations
- Empower people: Create stable teams
- Focus on value: Organizing around value
- Flow, flow faster!: Product development flow
Habitualmente dentro del mundo Agile se identifican las "corrientes" de #noEstimates o #noProject como tendencias a futuro y que en algunos casos parecen irrealizables, sobre todo en grandes organizaciones.
En la mayor鱈a de las transformaciones en las que trabajamos a d鱈a de hoy, ya sea a nivel nacional o a mundial, venimos aplicando #noProjects dentro nuestros procesos de transformaci坦n.
La ponencia consistir鱈a en compartir experiencias y lecciones aprendidas cuando hemos trabajado para eliminar los proyectos en grandes empresas, poniendo el foco en las personas en lugar de los proyectos, y permitiendo tener equipos estables que crecen d鱈a a d鱈a gracias a este enfoque.
Aunque pueda parecer un concepto muy te坦rico, #noProject puede ser una realidad si se crean los mecanismos necesarios dentro de las compa単鱈as y se dota a los equipos de herramientas para ser productivos y predecibles a largo plazo.
Unai Rold叩n
UST Global
Life at Netcentric. Our greatest successes begin with our people.TechMeetups
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Netcentric builds digital experiences that connect our clients to their customers.
Discover more about us. Our offices. Barcelona. +34 93 2201992 揃 info@netcentric.biz. Cam鱈 Antic de Val竪ncia 54, 7-9a 08005 Barcelona
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Here is your chance to see how a top MSP approaches the business planning process. Learn a proven process that will increase your sales and profits in 2016.
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Three tools that will increase your 2017 sales and profits
The top 3 mistakes most business owners make
One number that could change your life!
IT solution providers and MSPs pay thousands of dollars to get Garys advice. Dont miss this opportunity to change your business and change your life.
In this presentation Senior consultant Geir Stene discuss how to integrate digital collaboration in organizations. What differentiate traditional collaboration tools and these ideas is that it's now possible to use the internet and social media integrated in a whole new set of ways, and enhance many forms of collaborative work in a scale that up till now hasnt been possible.
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In his Keynote, Phil pulls together the global responses to these challenges that emerged at the 2016 ATD International Conference in Denver. Hell then sheet these back to local initiatives that provide the New Zealand 鍖avour so critical to e鍖ective practice in our own backyard.
Phil will also look at what this all means for the competencies an L&D practitioner is going to have to look to develop if theyre planning to ride the L&D rocket.
One stop solution for high quality, time bound and cost effective Outsourcing Services for Data Processing, Market Research, Technical Support and Customer Support. - See more at: http://datamindgs.com
One stop solution for high quality, time bound and cost effective Outsourcing Services for Data Processing, Market Research, Technical Support and Customer Support. - See more at: http://datamindgs.com
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2) The document discusses how virtual agents can improve call center agent efficiency and productivity by providing quick access to resolutions for standard issues.
3) Metrics from noHold show that virtual agents increase first call resolutions, improve customer satisfaction, and reduce agent attrition rates.
Fjord's Group Director, Strategy, Louisa Heinrich talks about what the next wave of technology means for humans and the important role designers have to play.
Trivadis is a leading IT consulting and services firm in Germany, Austria and Switzerland specializing in Oracle and Microsoft technologies. It has over 600 employees across 11 offices. Trivadis offers a range of services including IT operations, consulting, integration, and training. It works with over 800 customers across many industries, completing over 1,900 projects annually. Trivadis prides itself on translating business needs into comprehensive IT solutions and providing reliable managed services throughout a project's lifecycle.
Presentasjon fra frokostseminaret: Slik kan intranettet realisere den digital...Creuna
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Acronyms: The Role of Social & Search Engine Marketing.
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This document discusses using agent-based simulation to study how cooperation can emerge in organizations of self-interested individuals. It reviews theories of cooperation from game theory and introduces the DEMO methodology for modeling organizational interactions. The study uses DEMO concepts to simulate initiator and executor agents and finds that cooperation increases when agents are more likely to interact repeatedly over time. The model could be expanded to incorporate additional complex features of organizational dynamics.
IThink: A Game-based Approach Towards Improving Collaboration and Participati...Claudia Ribeiro
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The document describes a study on using gamification and the Six Thinking Hats method to generate requirements for software projects. Researchers developed an online tool called IThink that maps the thinking hats to game activities to motivate participation. Two case studies were conducted - one using a board game and one using the IThink prototype. Results showed that participants enjoyed the approach and many quality requirements were generated. However, the interface needs improvement to further increase engagement levels. The researchers concluded gamification has potential to enhance user involvement in requirements elicitation.
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Did you have a solid business plan for 2016? Was this a good year for you and your business? Is your business better off today, than it was 12 months ago? Whether the answer is yes or no, do you want to know why? Knowing this information is critical to start your planning process for 2017!
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Using Serious Games to Teach Business Process Modelling and Simulation
1. 息 Cl叩udia Ribeiro- 2012 MVS 2012
USING SERIOUS GAMES
TO TEACH
BUSINESS PROCESS MODELING AND SIMULATION
Cl叩udia Ribeiro, Jo達o Fernandes,
Andr辿 Louren巽o, Jos辿 Borbinha, Jo達o Pereira
2. 息 Cl叩udia Ribeiro MSV 2012
Goal of this work?
Explore the potential of
incorporating BPMS learning
objectives in Serious Games.
10. 息 Cl叩udia Ribeiro MSV 2012
Limitations
Disconnection between practice and theory
No imediate feedback
Low motivation
Audience is passive
Communication in one way
12. 息 Cl叩udia Ribeiro MSV 2012
Serious Games
We are concerned with serious games in the sense
that these game have an explicit and carefully
thought-out educational purpose and are not
intended to be played primarily for amusement
In Abt, C. (1970). Serious Games. New York: The Viking Press.
13. 息 Cl叩udia Ribeiro MSV 2012
Benefits of Serious Games
Immediate feedback
Active participation of students
Reduce cost and complexity of training
Learning from experience
Better suited for digital natives
22. 息 Cl叩udia Ribeiro MSV 2012
Triage Decision Process (TDP)
The TDP that has
better results!
23. 息 Cl叩udia Ribeiro MSV 2012
Business Process Simulation TDABC
traduced Total unit time Activity Total Rate Allocated
(minutes) quantity minutes (/min) cost
Registration
Triage
Examination
implemented
TDABC
Simulator
26. 息 Cl叩udia Ribeiro MSV 2012
Conclusions
Feedback from Heathcare and IT professionals was
very positive
A new prototype is under development to
incorporate the feedback
The concept for this game is now part of a master
class in our University: 3D Programming for Simulation
and Game
#3: - In particular some basic concepts of modelling and simulating business processes, such as the basic primitives used for representing and in terms of simulation the impacts of choosing certain sequencesof activities in .. Of other sequences
#5: - A business process is a collection of related, structured activities or tasks that produce a specific service or product (serve a particular goal) for a particular customer or customers.
#6: 油is the activity of representing business processes油of an enterprise, so that the current process may be analyzed and improved.BPM can be described as the use of models representing business processes to understand, to communicate, to improve, to manage and to control those processesTo improve operating performanceTo assess alternative scenariosTo capture and record knowledgeTo support the implementation of information systems
#7: interacts with the business stakeholders and subject mater experts in order to understand their problems and needsThe analyst gathers, documents, and analyzes business needs and requirements
#8: Communication and interviewing skillsProblem solving and structured analysis skillsUnderstanding of the business model and processesPresentation and facilitation skillsProject management skillsSystems analysis and design methodologiesTechnical skills
#14: are the immediate feedback, active participation of students, learning from experience, observation of key factors in an on-the-job situation, preparation for the uncertainty of business, and the high motivation to learn created by the competitive environment \\cite{Gilgeous1996,Zantow2005,Fu2009}.
#15: - The use of games for training isnot a noveltyandeventheir use in business contexts
#16: Is a MMO business simulation browser gamePlayers role-play as entrepreneurs that have to start their own business and finally build up global corporationIn that process they have to compete with other players on the same marketplace in order to decrease their revenue, etcThey also co-operate with other player to create a joint venture to enforce their competitive power, among other things
#17: Is MMO browser game but is more general, a player can role-play as differents things from employee, to political partie, to business owner, etcLike second life they have their own currency and players can trade real money for this currency and buy things on eRepublik new world A citizen has a patch of land where they can construct various buildings, such as farms, mines, factories, storage and training grounds. Those buildings can be used once a day to produce raw materials, finished products, store materials and products, and increase the citizen's strength
#22: - In order to allow the player to model Business Process, the game includes a 3D BP editor that allow the player to model the BP using some basic primitives such as squares etc..
#23: The TDABC methodology is used to analyze the costs resultant of a set of activities or of a process, but it can be used not only to see what was the cost of those processes but also to do what-if analysis, based on historical data.