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息 Cl叩udia Ribeiro- 2012          MVS 2012




   USING SERIOUS GAMES
   TO TEACH
   BUSINESS PROCESS MODELING AND SIMULATION



                          Cl叩udia Ribeiro, Jo達o Fernandes,
                          Andr辿 Louren巽o, Jos辿 Borbinha, Jo達o Pereira
息 Cl叩udia Ribeiro      MSV 2012




Goal of this work?



          Explore the potential of
       incorporating BPMS learning
       objectives in Serious Games.
息 Cl叩udia Ribeiro   MSV 2012




Concepts
息 Cl叩udia Ribeiro   MSV 2012




Business Process
息 Cl叩udia Ribeiro- 2012   EO 2012




Business Process Modeling
息 Cl叩udia Ribeiro             MSV 2012




How is BPM done?




         interaction

                                         documenting




                       Analyzing
息 Cl叩udia Ribeiro   MSV 2012




BPA skills




                               Acquired through
息 Cl叩udia Ribeiro   MSV 2012




Teaching BPM and BPS
息 Cl叩udia Ribeiro   MSV 2012




Teaching BPM and BPS
息 Cl叩udia Ribeiro            MSV 2012




Limitations

 Disconnection between practice and theory


 No imediate feedback


 Low motivation


 Audience is passive


 Communication in one way
息 Cl叩udia Ribeiro   MSV 2012




Can Serious Games Help?
息 Cl叩udia Ribeiro                     MSV 2012




Serious Games
We are concerned with serious games in the sense
that these game have an explicit and carefully
thought-out educational purpose and are not
intended to be played primarily for amusement

In Abt, C. (1970). Serious Games. New York: The Viking Press.
息 Cl叩udia Ribeiro                 MSV 2012




Benefits of Serious Games
 Immediate feedback


 Active participation of students


 Reduce cost and complexity of training


 Learning from experience


 Better suited for digital natives
息 Cl叩udia Ribeiro               MSV 2012




                    SERIOUS GAMES IN BUSINESS TRAINING?
息 Cl叩udia Ribeiro   MSV 2012




                               30 million users
息 Cl叩udia Ribeiro   MSV 2012




                               1 million users
息 Cl叩udia Ribeiro           MSV 2012




                    1000 schools worldwide have downloaded the game
                    100 universities worldwide integrated it in curriculum
息 Cl叩udia Ribeiro   MSV 2012




                               ImPROVE
息 Cl叩udia Ribeiro               MSV 2012




Concept
 Create awareness of emergency departments
  challenges




                    Patient quality care



          Costs


                                           Waiting time
息 Cl叩udia Ribeiro   MSV 2012




ImPROVE
息 Cl叩udia Ribeiro       MSV 2012




Business Process Creation
息 Cl叩udia Ribeiro   MSV 2012




Triage Decision Process (TDP)

                               The TDP that has
                                better results!
息 Cl叩udia Ribeiro                       MSV 2012




Business Process Simulation TDABC

                    traduced                   Total unit time   Activity  Total    Rate Allocated
                                                 (minutes)       quantity minutes (/min)   cost
                               Registration
                               Triage
                               Examination
                               
                               




                                                                             implemented




                                 TDABC
                                Simulator
息 Cl叩udia Ribeiro           MSV 2012




Simulation Process




                                       Simulation
Results




                     TDABC
                    Simulator
息 Cl叩udia Ribeiro   MSV 2012




DEMO
息 Cl叩udia Ribeiro               MSV 2012




Conclusions
 Feedback from Heathcare and IT professionals was
  very positive

 A new prototype is under development to
  incorporate the feedback

 The concept for this game is now part of a master
  class in our University: 3D Programming for Simulation
  and Game
息 Cl叩udia Ribeiro   MSV 2012




Questions

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Using Serious Games to Teach Business Process Modelling and Simulation

Editor's Notes

  • #3: - In particular some basic concepts of modelling and simulating business processes, such as the basic primitives used for representing and in terms of simulation the impacts of choosing certain sequencesof activities in .. Of other sequences
  • #5: - A business process is a collection of related, structured activities or tasks that produce a specific service or product (serve a particular goal) for a particular customer or customers.
  • #6: 油is the activity of representing business processes油of an enterprise, so that the current process may be analyzed and improved.BPM can be described as the use of models representing business processes to understand, to communicate, to improve, to manage and to control those processesTo improve operating performanceTo assess alternative scenariosTo capture and record knowledgeTo support the implementation of information systems
  • #7: interacts with the business stakeholders and subject mater experts in order to understand their problems and needsThe analyst gathers, documents, and analyzes business needs and requirements
  • #8: Communication and interviewing skillsProblem solving and structured analysis skillsUnderstanding of the business model and processesPresentation and facilitation skillsProject management skillsSystems analysis and design methodologiesTechnical skills
  • #9: - Is done in a classroom
  • #14: are the immediate feedback, active participation of students, learning from experience, observation of key factors in an on-the-job situation, preparation for the uncertainty of business, and the high motivation to learn created by the competitive environment \\cite{Gilgeous1996,Zantow2005,Fu2009}.
  • #15: - The use of games for training isnot a noveltyandeventheir use in business contexts
  • #16: Is a MMO business simulation browser gamePlayers role-play as entrepreneurs that have to start their own business and finally build up global corporationIn that process they have to compete with other players on the same marketplace in order to decrease their revenue, etcThey also co-operate with other player to create a joint venture to enforce their competitive power, among other things
  • #17: Is MMO browser game but is more general, a player can role-play as differents things from employee, to political partie, to business owner, etcLike second life they have their own currency and players can trade real money for this currency and buy things on eRepublik new world A citizen has a patch of land where they can construct various buildings, such as farms, mines, factories, storage and training grounds. Those buildings can be used once a day to produce raw materials, finished products, store materials and products, and increase the citizen's strength
  • #22: - In order to allow the player to model Business Process, the game includes a 3D BP editor that allow the player to model the BP using some basic primitives such as squares etc..
  • #23: The TDABC methodology is used to analyze the costs resultant of a set of activities or of a process, but it can be used not only to see what was the cost of those processes but also to do what-if analysis, based on historical data.
  • #25: - Iterativeprocess