Vercountes Hendricks Professional Portfolio (1)
- 1. V. (COUNTESS) HENDRICKS 1465 Manotak Point Drive Jacksonville, Florida 32210 (904) 378-9682 E-mail: vercountesshendricks@rocketmail.com _____________________________________________________________________________________ Professional Portfolio Outline : Vercountess Hendricks I. About Vercountess A. Brief Background including where I went to school B. Value of Experience C. Values and Work Ethics II. Resume of Various Roles Performed during my work history A. Collections Specialist B. Associate IIIa- Accounting C. Filing Clerk Assistant D. Workman Compensation Clerk E. Credit Investigations Clerk F. Customer Service III. Showcase A. Diversity ( letter of appreciation from Diversity Council available upon request ) IV. Contact Information for references ( Available upon Request) I a) About Vercountess Im a New York Native, who moved to Jacksonville, Florida. From Jones College I obtained a Bachelor of Science in Computer Information Technology. During my professional career I have supported various positions with several companies, where I have obtained a wealth of knowledge , which can be considered to be very valuable to any company. Below is a summary of my qualifications -15 years in the Health Insurance industry with Florida Blue -4 years of customer service experience -13 years of working experience in process improvement -13 years of strong written and verbal communication skills -13 years of excellent interpersonal skill -13 years of in depth knowledge of healthcare insurance products -2 years of basic troubleshooting techniques -10 years of working knowledge of the operational workflows and business process -12 years of excellent research skills -13 years of experience in Collections -3 years of experience in Workers Compensation -5 years of Clerical Filing -5 years of Credit Investigations experience -7 years Library Page Experience -4 years of Customer service
- 2. Value of Experience: Operations Analyst : $39,883 average salary per year Credit and Collections: $49,990 average salary per year Research Analyst: $ 63,929.00 average salary per year Accounting Specialist: $39,750.00 average salary per year Credit Analyst : $44,978.00 average salary per year Notary Public: $10,000 average salary per year File Clerk: $27,278.00 average salary per year Library Page: $ 45,000 average salary per year Workers Compensation Analyst: $ 58,558 average salary per year Total value $379,366 ( Note) by hiring an employee with a variety of skillsets to support multiple roles, an employer would have a significant cost administrative savings in both salary and benefits. They would have 1 outstanding employee who is flexible, dedicated and knowledgeable to support multiple roles when needed. Instead of hiring 1employee or contractor for each individual role, when needed. B) Values and Work Ethics: Strong Work Ethic As an employee I understand and possess a willingness to work hard. In addition to working hard it is also important to work smart. I am always willing to learn and also find the most efficient way to complete tasks and finding ways to save time while completing daily assignments. I care about my job and I also ensure that I complete all projects while maintaining a positive attitude. I am willing to do more than is expected on the job. I also ensure that I utilize my time management skills and I would never waste valuable company time attending to personal issues not related to the job. Dependable and Responsible As an employee I ensure that I come to work on time. I ensure to keep my supervisor abreast of changes in my schedule or if Im going to be late for any reason. I would also keep my supervisor informed on any additional projects which I have been assigned to work on . I am highly dependable and responsible as an employee and strive every day to show my employer that I value my job by following company policies, and reading all communications received to ensure that I stay up to date with all updates across the company. Possess a Positive Attitude Im an employee who takes initiative and I am also highly motivated to get the job done in a reasonable period of time. I strive to motivate others on the team to get the work done and without dwelling on the challenges that inevitably come up in any job. I believe in creating an environment of good will and I serve as a positive role model for others. Adaptability As an employee I can adapt and maintain flexibility while in completing tasks in an ever changing workplace. I am open to change and improvements that would provide me the opportunity to complete work assignments in a more efficient manner while offering additional benefits to the corporation, the customer. I never complain about changes in the workplace. I share new strategies, ideas, priorities, and work habits among my fellow co-workers. I participate in brainstorming activities that can make this a better place to work. Honesty and Integrity I am an employee who demonstrates both honesty and integrity above all else. I strive to build relationships based on trust. When working for an employer I always ensure that I follow through on what I say and what I do. I take full responsibility for my own sense of moral and ethical behavior when working with and serving others within the scope of their job.
- 3. Self Motivated I am an employee who requires very little supervision and direction to get the work done in a timely and professional manner. When working in a supportive work environment I take the initiative to be self-directive. Motivated to Grow & Learn Im employee who is always interested in keeping up with new developments and knowledge in the field. As part of development, I often seek to learn new skills, techniques, methods, and/or theories through professional development. Strong Self Confidence Im very self-confident who often will inspire others. Im not afraid to ask questions on topics where they feel they need more knowledge. I can admit to my mistakes, and I also recognize my strengths as well as my weaknesses which I am willing to work on. I have faith in myself and my abilities. I also keep a positive attitude and outlook on life. Professionalism I always exhibit professional behavior at all times. I strive hard to learn every aspect of a job and doing it to the best of ones ability. I believe that first impressions are the best impressions, Therefore, I look, speak and dress accordingly to maintain an image of someone who takes pride in their behavior and appearance. I work hard to complete projects as soon as possible and avoid letting uncompleted projects pile up. The work completed is always high quality work and very detail oriented. Loyalty I am employee who is very trust worthy and I exhibit loyalty to companies which I have worked for. I provide feedback when requested, and often offer to share my different areas of expertise to other employees. Resume of Various Roles performed during my work history Public Library ( New York) 1985- 1992 Librarian Page -Sort and shelves materials with established classification systems -Performs routine messenger duties -Performs other related duties as assigned -Prepare library for opening and/or closing by performing such assignments as replenishing depleted supplies (pencils, pads, printer and photocopy paper) , rearranging/ straightening chairs and tables, picking up materials for shelving of disposal and cleaning floors -Operate and maintain library office equipment that may include photocopying, faxing, adding and or changing supplies. -Prepare rooms for meetings. Barnet Bank ( Jacksonville, Florida) 1996-2000 Credit Investigator -Managed a large portfolio of auto loans -Analyzed diverse credit information for loans
- 4. -Analyzing/formalizing documentation of loan transactions and /or credit history of customers -Assisting in preparation of credit memos for presentation to lending officers and /or approval committees -Performing research analysis related to projects such as industry studies and management reports. Smith Hulsey & Busey PA 1991-1996 Central Filer Filing Clerk Assistant -Keep records of materials filed or removed, using logbooks or computers -Add new material to file records and create new records as necessary -Perform general office duties such as typing, operating office machines and sorting mail -Track Materials removed from files in order to ensure that borrowed files are returned -Gather materials to be filed from departments and employees -Sort or classify information according to guidelines such as content, purposes, and user criteria, chronological, alphabetical or numerical order -Find and retrieve information from files in responses to request from authorized users -Scan or read incoming materials in order to determine how and where they should be classified or filed -Place materials into storage receptacle, such as file cabinets, boxes, bins or drawers, according to classification and identification information -Assign and record or stamp identification numbers or codes in order to index materials for filing. -Operate mechanized files that rotate to bring needed records to a particular location -Design forms related to filing systems -Retrieve documents stored in microfilm or microfiche and place them in viewers for reading. Continental Insurance 1993- 1996 Workers Compensation -Responsible for supporting the department regarding all aspects of corporate insurance program. -Gathers, coordinates, and maintains the exposure underwriting information for applicable insurance renewals -Performs department invoice and related accounting functions including analysis reporting -Maintains departmental insurance policy library. -Maintains, tracks and renews -Surety bond portfolio -Produce loss control reports as needed -Reports and tracks all P&C claims -Provides claims bordereau to brokers and carriers -Acts as a liaison between legal and CRM department coordination claims/lawsuits reporting and tracking -Acts as a central contact to the carrier on covered claim events and litigation and gathers and reports claim information to carrier. FLORIDA BLUE, JACKSONVILLE, FL Collections Specialist - Overpayment Recovery Unit (2003-2009) Successfully perform a broad range of analytical functions including the research of written inquiries and disputes received from both internal and external customers regarding automated workflow processes; reconcile Accounts Receivable (A/R), return company checks and bad-address checks - Executed adhoc status reporting for Leadership Staff. - Under pressure of performance deadlines, successfully prepared 1099 and Back-up withholding reports for Inter-plan reporting. - Work continually to build team spirit among departments and improve internal processes for greater efficiency and accuracy. - Worked pended items timely and updates pending daily reports//Participated on the Project PeopleSoft upgrade for UAT testing///Assisted on a Kaizon process for VA checks Process. - Conducted original research to identify system enhancements for processing solicited and unsolicited checks, and created a new Standard Operating Procedure (SOP) for the Undelivered Correspondence process that was subsequently adopted and is still in use today. Utilized Diamond and legacy for claims research. Reviewed Claims processing guidelines. - Assisted upper leadership regarding system issues and Diamond claims process for research. FLORIDA BLUE, JACKSONVILLE FLORIDA Associate IIIa Accounting (2009- to the present) - Researches and identifies errors/variances for corrections to accounting records to ensure balance of system interfaces. - Analyzes assigned general ledger account activity to report variances and may resolve less complex issues. - Researches and replies to inquiries received on a day to day basis.
- 5. - May input journal entries to specific accounts including set-up of new recurring and/or standard entries and modifications to existing journal entries. -May perform reconciliations and analysis of basic general ledger accounts in which activity is routine and low volume. -May generate appropriate general ledger reports and/or queries. -May assist the supervisor with the management of daily activities. -May perform quality audits of daily work FLORIDA BLUE, JACKSONVILLE FLORIDA Customer Service & Claims Associate (1999-2003) - Working with little or no direct supervision in a stressful high-volume environment, successfully analyzed, processed and approved, adjusted or rejected complex claims. - Received cross-training for all lines of business in the NASCO service unit, and served as a key associate or Subject Matter Expert (SME). Process three years of Blue Card Host claims. - Made extensive use of IMS, CICS, NASCO, ITCP, OCL19308 and ITFI applications. Technical Expertise and Skillsets Applications: CICS IMS Legacy CMCS PIP PIMS MHS Blue Square RBMS CMCA Quest TSO Diamond Siebel Contract Fetch Nasco System Client Letter PeopleSoft 9.1 SAP Computer Skills Email Microsoft Excel Microsoft Office Microsoft PowerPoint Social Media Expertise Windows Internet Accounting Skills: Accounts Receivables Analysis Cash Receipts Collections Communication Credit Management Credits General Ledger Invoices Multitasking Oracle Interpersonal Skills ________________________________________________________
- 6. Administrative Skills Accuracy Billing Attention to Detail Business Correspondence Customer Service Communication Document Attachment Internet Research Inventory Interpersonal Order Processing Quick Books Proofreading Teamwork Maintaining Calendars Certifications: Six Sigma Yellow Belt - 2004 Licensing: Notary Public - Florida- 2014 Education: JONES COLLEGE, Jacksonville, Florida Bachelor of Science, Computer Information Technology Degree conferred May 2010