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WEB ANALYTICS
Aniruddha (Anil) Gupte
 Why Analyze Web Data?1
 What to Analyze2
 How to choose Data3
 Experimentation & Testing4
 The Who Else5
 The Insights6
 When does it happen?7
Basics
Why Analyze?1
It is the
Voice of the
Customer
Voice of the Customer
 Both current and future
 It mirrors their behavior
 It is like primary research
w/out the hassle/expense
No manager can
afford not to
listen to this
data or its
analysis
What to Analyze
 Logs
 Clicks
 Mouse tracking
 Eye tracking
 Etc
Even Non-Behavior!
2
Selecting data
 Based on desired Outcomes!
 Manageable
 Comprehensive
 Reasonable accuracy
3
Experimentation + Testing
 Behavior must be measurable
 Actions must be measurable
 Actions must be Iterative
 No HiPPOs
4
The Who Else
 Competition!
 Competition!
 Competition!
5
The Insights!
 This is the Goal/Gold!
 These must be actionable
 They must be based on Company Goals
6
When?
 All the time!
 Iterative process
 Measure
 Report
 Analyze
 Test
 Intervene
7
Objectives of Web Analytics
Objective Outcome
Lead Generation
Content Publishing
Online Info/Support
Branding
Collect Contact Information
Ads shown to visitors
Help visitors find information
Drive Awareness, Engagement & Loyalty
ECommerce Sell Products
QUESTIONS?

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Web Analytics 1

  • 2. Why Analyze Web Data?1 What to Analyze2 How to choose Data3 Experimentation & Testing4 The Who Else5 The Insights6 When does it happen?7 Basics
  • 4. It is the Voice of the Customer
  • 5. Voice of the Customer Both current and future It mirrors their behavior It is like primary research w/out the hassle/expense
  • 6. No manager can afford not to listen to this data or its analysis
  • 7. What to Analyze Logs Clicks Mouse tracking Eye tracking Etc Even Non-Behavior! 2
  • 8. Selecting data Based on desired Outcomes! Manageable Comprehensive Reasonable accuracy 3
  • 9. Experimentation + Testing Behavior must be measurable Actions must be measurable Actions must be Iterative No HiPPOs 4
  • 10. The Who Else Competition! Competition! Competition! 5
  • 11. The Insights! This is the Goal/Gold! These must be actionable They must be based on Company Goals 6
  • 12. When? All the time! Iterative process Measure Report Analyze Test Intervene 7
  • 13. Objectives of Web Analytics Objective Outcome Lead Generation Content Publishing Online Info/Support Branding Collect Contact Information Ads shown to visitors Help visitors find information Drive Awareness, Engagement & Loyalty ECommerce Sell Products