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Market Research
What is Market Research
 Gather
 Record
 Analyse
 (Data)
 Regularly
What is Market Research
 Facts &opinions
 Objective
 What do people need and want?
 Outsource
 Get to know your market
Getting to know your
market
 target market (understand)
 Who?
 Where?
 What?
 Afford?
Getting to know your
market
 Good value?
 Competitors
Internal market research
 Regularly
 Goods returned
 Patterns
 Compare prices
 Watch customers
Internal market research
 Employees can keep track
 Talk to customers
 Analyse information
 lifestyle
External market research
 Secondary research
 Data/ statistics
 Trade magazines, newspapers, online.
Primary research
 First hand
 Questionnaires
 Interviews
 Up-to-date
 specific
A research instrument
 Questionnaire/ Interview
 Complete & accurate
 Decide
 Draw up a table
 Simple, clear, unambiguous questions
A research instrument
 Test it!
 How clear is it?
 Short, simple & easy to read.
 Clear instructions
 True reflection
Ethics
 Code of conduct
 Willing participants.
 Approved by the organisation.
 Do not influence opinions!
 Freedom to refuse.
Ethics
 No information should be disclosed.
 Reason
 Do not mislead anyone
Collecting data
 Identify
 Where
 Decide
 How many people?
 Polite
 Time limit
Sort and analyse
 Useful format
 Use that table*
 Identify trends
 Consider
Reporting
 Summaries
 Graphs
 Are there trends?
 Show needs and desires.
 Business opportunities
 Does a viable business opportunity exist.
Ethics
 Do not break the law!
 Or harm the ENVIRONMENT
 Safe
 Health
Presentation of
information
Preparing a business
report
 Overview
 Concisely
 Regular language
 Visual summaries (tables, graphs, diagrams, drawings)
 Edit (grammatical errors, spelling mistakes,
inaccuracies)
 Second opinion
 Visual summaries (effective)
Visual summaries
Class Activity
 Choose a possible business opportunity.
 Develop a research instrument in order to conduct
market research on your target market.
 Follow the steps given to you in these notes to draw up a
questionnaire.
 Include 7 or eight questions requiring a yes or no
response.
 Two open ended questions.

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