Zaki CV
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This document is Mahmoud Zaki's curriculum vitae. It provides personal details like his contact information, education background which includes a Bachelor's degree in Accounting. It outlines his professional experience working in roles like Sea Freight Export Coordinator and Sea Import Manager for logistics companies. It also lists relevant training courses and certificates. The CV highlights core competencies and skills in areas like shipping operations, customer relationship management, and problem solving.
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Zaki CV
- 1. M A H M O U D M O H A M E D Z A K I 14Wageh Foda Street, Cairo, Egypt Tel: (202) 24263221 Mob: (010)09290460 Linkedin Public Profile: http://eg.linkedin.com/pub/mahmoud-zaki/27/5b0/b69 E-mail: mm.zak@yahoo.com O B J E C TI V E My aim as an experienced management professional is to get a challenging position where my knowledge, experience, skills can be effectively utilized and be contributed towards the development of a leading international shipping organization. P E R S O NA L D A T A Date of Birth : 21/11/1982 Marital Status : Single Military Status : Exempt E DU C A T I O NA L B A C K G RO U N D Bachelor Degree in Accounting from Faculty of Commerce, Helwan University 2004. P RO FE S S I O N A L CO UR S E S Jan 05 - Apr 05 Basic Business Skills Acquisition (BBSA) Cairo, Egypt Sponsored by the Future Generation Foundation (FGF) Training Developed Language and Computer Skills. Enhanced Presentation & Project development Skills. Acquired Basic Business Skills including: Marketing, Sales, Accounting, Business Correspondence and Report writing. Jan 09 - Feb 11, 2008 AMIDEAST Dokki, Egypt General English Course Developed Language. Enhanced Presentation & Project development Skills. May, 2008 The LRSN-M Consultant Cairo,Egypt Quality Management System ISO 9001: 2000 Certificate Number : IQMS 080509 Jan 18 - Feb 21, 2009 AMIDEAST Dokki, Egypt Conversation English Course Developed Language. Enhanced Presentation & Project development Skills. April 06- April 09, 2009 Horus Training Center Ramses Hilton Hotel
- 2. Customer Service Course Customer service development Skills. Mahmoud Zaki CV Jan 25 - Jan 26, 2011 Kuehne + Nagel The German Arab Chamber of Industry & Commerce Consultative Selling Training Levels of Selling Strategies . Selling Components . Little " P " . D.A P.A November 04- November 11, 2013 International Arbitration Association Cairo University International Arbitration Course International Arbitration authorization. Registration No. 11566 April 02,2013- April 28,2014 FIATA Arab Academy for Science, Technology and Maritime Transport Academy FIATA Diploma Module 1-Fundamental Principles of Freight Forwarding Module 2-Maritime Transport Module 3-Air Transport Module 4-Road Transport Module 5-Rail Transport Module 6-Inland Waterway Transport Module 7-Customs Procedures Synopsis Module 8-Intro to Logistics Module 9-Insurance Module 10-Safety, Security & Dangerous Goods Module 11-Information & Communication Technologies in Forwarding Module 12-Supply Chain Security Module 13-Multimodal Transport Module 14-Research Methodology March 22- March 23, 2015 M.A.K Learning Experiences Landmark Hotel, New Cairo Time Management Course Mahmoud Zaki CV -1- -2-
- 3. Definition of time Management Importance of time Management The "Three Ps" of effective time management Stephen Covey's Time Management Matrix Time robbers The Five steps of effective time management "SMART" Goals "SMARTER" Goals C O R E C O M P E TE N C I E S : Well-versed in shipping operations for inbound/outbound cargo across international trade lanes Strategic planning and business development skills Experience in cargo management and traffic management Ability to evaluate competitor Good communication and coordination skills In-depth Knowledge of standard policies, procedures , methods and logistic readiness Highly skilled in Internet Explorer and Microsoft applications Strong shipping management and interpersonal skills Make sure all the rules and regulations as well as safety program are implemented as per standards. Good Analytical and logical skill Good Management and organizational skill Leadership qualities Team management and problem solving abilities P RO FE S S I O N A L E X P E RI E N CE Mar 2013- Up to Date : Operational Key Account , Kuehne + Nagel LTD Oct 2010- Feb 2013 : Sea Freight Export Coordinator , Kuehne + Nagel LTD Jan 2007- Oct 2010 : Sea Import Manager, Horus Air & Sea Transport Oct 2006- Jan 2007 : Import Supervisor, Horus Air & Sea Transport Jul 2005-Oct 2006 : Import Executive , Horus Air & Sea Transport * - O P E R A T I O N A L K E Y A C CO U N T , K U E H N E + NA G E L L T D Reporting to National Sea freight Manager Directly and OKAM in DE ( Global Operational Key Account Manager ) Mahmoud Zaki CV -3-
- 4. Discuss key customers needs with management to satisfy and develop business Deal with Key customers , meet to develop our mutual co-operation and update them with my company new tools and business solutions Create plan for each shipment and customer to satisfy customers needs and develop business Monitor customers shipments with all related parties to ensure customers satisfaction Maintain daily shipping activities and good relationships with partners, customers and shippers Guide all (Heads , Departments members ) to develop quality of performance and tools to satisfy the customers needs within companys structures , rules . Solve operational, commercial Problems within companys structures and rules. Ensured that contractual deadlines and target are met Handled the daily tasks of providing shipping facilities through data collection, analysis and negotiations Ensured quality control for all key customers shipments Focal point of the selected list of Strategic Corporate Partner Accounts for thier all related business. Customer Relationship Management Measure, Manage and deliver customer excellence Cross Product Knowledge and Expertise Risk analysis proactively and planning to avoid Data Quality Management Planning to develop customers upgrade { Air , Ocean } ( Export / Import / Customs clearance ) for all his related shipments ( FCL , LCL , Oil & Gas , Special equipments { Open Top , Flat Rack , Plat Form ...ETC } , Dry Bulk , Break Bulk, Charter ). Mange / Analysis Key customers needs to satisfy. Manage related operation team ( Import , Export , Customs clearance ) for all tasks of key customers . * - S E A FR E I G H T E X P O R T CO O R D I NA T O R , K UE HN E + N A G E L L T D Discuss customers needs with management to satisfy and develop business Deal with customers and meet to develop their business with our company and update them with my company new tools and business solutions Create plan for each shipment and customer to satisfy customer's needs and develop business Monitored shipments to ensure customer satisfaction Maintained daily shipping activities and good relationship with partners, customers and shippers Ensured that contractual deadlines and target are met Handled the daily tasks of providing shipping facilities through data collection, analysis and negotiations Handle the tasks of updating shipping arrival schedules Mahmoud Zaki CV -4-
- 5. Follow up and coordinated in uploading of outbound shipments ( FCL , LCL , Oil & Gas , Special equipments { Open Top , Flat Rack , Plat Form ...ETC } , Dry Bulk , Break Bulk, Charter ). Ensured quality control for outbound shipments * - S E A I M P O R T M A N A G E R, HO R US A I R & S E A TR A N S P O R T Assisted in planning and maintaining departmental budget Monitored shipments to ensure customer satisfaction Solve operational, commercial Problems within companys structures and rules. Complete reports and daily shipping data Maintained daily shipping activities and good relationships with partners, customers and shippers Ensured that contractual deadlines and target are met Handled the tasks of providing shipping facilities through data collection, analysis and negotiations Evaluated terminal operations, field difficulties Handled the tasks of updating shipping arrival schedules Supervised and coordinated in uploading of shipments Trained, and supervised shipping staff and volunteer Ensured quality control for inbound / outbound shipments ( FCL , LCL , Oil & Gas , Special equipments { Reefer , Open Top , Flat Rack , Plat Form ...ETC } ) O TH E R S K I L L S Language Skills: Arabic: Native Language. English: Very good (Spoken and written). Computer Skills: Operating System: Excellent Knowledge of Windows. (98 & Millennium & XP) Applications: Excellent Knowledge of M.S. Office. (97 & 2000 & XP & 2003). Photoshop 7 & MS. Project.(2000) Internet: Very Good knowledge of Outlook Express Eudora - Search Engine. Personal Skills: Able to meet deadlines. Energetic. Able to work and manage under stress. Positive. Flexible. Accurate. Mahmoud Zaki CV -5-
- 6. I NT E R E S T S Listing to classic songs. Internet surface. Practice English (Reading & Writing). Computer. Drawing. Reading. R E F E R E N C E Furnished upon Request Mahmoud Zaki CV -6-
- 7. I NT E R E S T S Listing to classic songs. Internet surface. Practice English (Reading & Writing). Computer. Drawing. Reading. R E F E R E N C E Furnished upon Request Mahmoud Zaki CV -6-