Whether its understanding what customers are saying in forums, predicting how they鈥檒l respond to new service offerings, or leveraging social media to drive behavior, customer experience represents the vanguard of customer management.
My experiences with ecommerce, online marketing, social/mobile/digital media, lifecycle management, predictive and text analytics, continues to help organizations provide greater value for their customers.
Specialties: Product marketing, brand awareness and management, marketing communications, online marketing strategy and execution, predictive analytics, social media, mobile media, digital media
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