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Greater Jakarta Area, Indonesia Indonesia

Service Account Manager

Technology / Software / Internet

• Manage the delivery of services to clients and to act as the primary interface for clients in dealing with operational and service matters. • Ensure that services are delivered within the contractual obligations & to identify performance issues and take ownership for the development, implementation and communication of service improvement plans. • Promote new business and service opportunities with clients and work with the sales team to close these deals. • Scheduling, conducting and preparing minutes of regular operational meetings • Following through actions and issues highlighted from service meetings • Coordinating and compilation of reports (including analysis and as...