I provide insights about user needs, goals and behaviours to inform strategy and design processes of the Digital Experience Division. A highly-skilled practitioner, I lead user research and user-centred design, facilitate user testing and communicate findings to stakeholders.
Past projects focused on discovery layers, repository workflows, and other digital library applications. I contribute to the Library UX community of practice, collaborate on web technologies, liaise with vendors and local librarians, and participate in UXLibs. An empathy building advocate, I rally library staff to 鈥榃ork Like A Patron鈥�.
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uxresearchlibrariestestingcollaborationweb designuser experienceinclusive designaccessibilitylibraryco-designchange managementnetworkethnographydecision makingresponsive web designmotivationenglish languagelearningappsdiscoverydesignservicesproject managementprojectspdignewrolesinteractionweb design and developmentdigitalself serviceautomationprototypingworkshopconference
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