ResumeNicole
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Nicole Dowling has over 10 years of experience in business-to-business sales and customer service. She has a track record of exceeding sales goals and providing excellent customer service. She is currently pursuing a Bachelor's degree in Marketing while working as a Sales Representative and Center Manager at Lincare, where she oversees other representatives and ensures regulatory compliance.
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Jennifer Polanchek is a results-driven sales professional with over 10 years of B2B sales experience. She has a proven track record of exceeding sales goals across various industries including insurance, publishing, banking, and pharmaceuticals. Her skills include relationship building, communication, and the ability to work independently and as part of a team. She holds a Bachelor's degree in Business Administration.ResumeNicole
- 1. Nicole Dowling 253 Clark Hill Road • Holden, ME • 207-745-2081 • nicole_look@yahoo.com PROFFESIONAL SUMMARY Highly energetic and dependable Business to Business Sales representative with a superb customer service and sales record. Adapt at working well independently with little to no supervision or as part of a sales team. Available for interstate travel to complete customer sales and service tasks as required. EMPLOYMENTEXPERIENCE Lincare: Hermon, ME 2006 – Present Sales Representative/Center Manager/Customer Service  Developed and maintained relationships with existing and new referralsources  Demonstrated knowledge of all products, insurance guidelines, and adhered to all company policies, including state and federal regulations  Set daily plans to meet sales expectations  Disease knowledge and management  Met or exceeded monthly goals and was named number one sales representative for the area in 2015  Held to monthly goals for all objectives set by management  Excellence in communications with doctors, administrators, and case managers who are responsible for making referrals  Responsible for patient accounts that include referralintake, ensure set up of equipment, accuracy of demographics, knowledgeable on insurance requirements  Maintained patient files for compliance with State, Federal, and Private Insurance requirements for continued service  On-going communication with the patient and referralsource to achieve maximum customer service  Educator to center staff and referralsources  Oversaw work of other CSR’s in the center,report status’s,and resource to all personal within the area  Train all new CSR’s on all their duties, implemented training schedules, required frequent travel within Maine to other centers  Implemented and maintained company safety programs, including maintaining records in compliance with all Federal, State,and local regulations that applied to DOT and FDA Care & Comfort: Bangor, ME 2012 to 2014 Staffing Supervisor/On Call Representative  Scheduled PSS, C.N.A.,L.P.N,and R.N.’s to various clients.  Hours scheduled per client ranged from 2hrs/week to 24 hours 7 days a week. Some cases requiring multiple levels of discipline.  Supervised over 35 employees at all levels of care for blocked time to and 8 R.N.’s for skilled day visits.  Obtained service authorizations from all payer in order to continue providing services, obtained private pay clients, and intake.  Liaison between insurance companies, physicians, and family regarding the care their members were receiving.
- 2. Nicole Dowling 253 Clark Hill Road • Holden, ME • 207-745-2081 • nicole_look@yahoo.com  Managed all employees for functional requirements, billing reports, staffing reports, logging reviews, hiring, and marketing requirements.  Handled all after hours’ emergencies and intakes for staff and clients.  Represented two offices on the Safety Committee and participant of the Bangor Chamber of Commerce. EDUCATION Southern New Hampshire University: Manchester,NH Anticipated Completion May 2017  Bachelors in Marketing Excellence in communications with doctors, administrators, and case managers who are responsible for making referrals. Exceptional marketing designs, customer relations, and superb team work.  National Society ofLeadership and Success 2015 University of Maine at Machias: Machias, ME 2003  Associatesin Office Management Excellence in administrative procedures,accounting, marketing, economics, payroll administrations, all Microsoft Word programs, and financial analysis. Washington Academy: East Machias, ME 2000  High School Diploma