RESUME
- 1. Santosh Kumar Aditya E Mail: skaditya2003@gmail.com Contact: +91 9711387272 A highly experienced Professional with comprehensive skills in strategic planning and implementation seeking a position where these skills will add value. PROFESSIONAL OVERVIEW ? A competent professional with rich experience in Customer Relationship Management and Banking Industry. ? Presently working with HDFC BANK LTD .as Manager (NOIDA) AREAS OF EXPERTISE Operations Management Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Framing work direction and plan for the associates after thorough assessment of their capabilities. Preparing & presenting various /Daily/weekly/monthly MIS reports pertaining to process/productivity. Customer Relationship Management Mapping clients, identifying improvement areas & implementing measures to maximize satisfaction levels. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Setting out quality standards for various operational areas and ensuring a high-quality customer experience. Team Management Monitoring quality TAT & ensuring day to day controls on process, daily reports, Sign offs, escalations. Monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. ORGANISATIONAL EXPERIENCE Manager, (Imports & Export), Trade Finance HDFC Bank October 2010 C Present As a part of the Central Processing Unit, Trade Finance Transactional Banking Group my responsibilities include: 1. TEAM MANAGEMENT & OPERATIONS ~ Providing end to end solutions for Import products ( Advance, Direct, Collection, Buyers Credit and Merchanting Trade). ~ Scrutinizing and checking of Import documents before processing the same in systems (FCC). ~ Scrutinizing and checking of Export documents (Advance & Realisation) before processing the same in systems (FCC). ~ Authorizing Telegraphic Transfer (TT) and Demand Draft (DD) of Foreign Currency Remittances into the country for Retail and Corporate Customers. ~ Verifying transactions for correctness of MT199 and MT 202 (on Flexcube for Retail Customers & Corporate Customers), Purposes as per RBI Norms, Foreign Currency Conversion Rate provided by Treasury, Client confirmations provided by branches, Relationship Managers, Trade Desks. ~ Providing resolution for Branch and follow up with treasury for rates and with seniors for necessary approvals to process critical transactions,
- 2. ~ Monitoring and verifying the suspicious transactions as per details of KYC received from remitting bank, corresponding bank and customer home branch. ~ Interacting with Audit team to ensure proper function of the ongoing processes. ~ Investigating and identifying end of day transactional errors in case of imbalance (if any) in Routing Accounts or Nostro Accounts by reconciling the Customer Accounts ~ Verifying end of the day SWIFT messages. ~ Authorizing & issuing weekly MIS reports on Volumes to seniors. Since Jun08 with TCSeServe Ltd.. as Senior Executive (Trade Finance) C NEW DELHI Attainments: ? Complete end to end operations solution for Import Products. ? The process begins when the customer requests are scanned to us. On receiving the request, we Registered & scrutinize the document and subsequent payment to the overseas bank happened. ? Training New Recruits. ? Preparing Weekly & Monthly Volumes. ? Preparing Days Recon/MIS. Since Apr07 with CitiGroup Global Services Ltd. as Processing Officer (Account Opening) -- CHENNAI Attainments: ? Interpretation and analysis of the data and initiating the respective cases and flipping the cases to the processing point after signature verification. ? To open and close the corporate accounts. ? Preparing & presenting various weekly/monthly MIS & Volumes reports pertaining to process. ? Preparing Productivity Charts pertaining to Team Performance. ? Received the Spot Award for the Month of July 2007 & Team of the Quarter award for the month of Oct 2007. Since Apr05 with CitiGroup Global Services Ltd. as Junior Processing Officer (Account Opening) -- CHENNAI Attainments: ? Interpretation and analysis of the data and initiating the respective cases and flipping the cases to the processing point after signature verification. ? To open and close the corporate accounts. ? Received the team of the quarter award for the month of Apr06. ? Achieved consistent Highest Performance & Quality Deliverables Awards within a shot span of time. EDUCATION ? B.Com from Madras Christian College, Chennai in 2004. ? 10+2 from Zion Matriculation Higher Secondary School, Chennai in 2001. EXTRA CURRICULAR ACTIVITIES ? NCC C Certificate in Army Wing. HOBBIES & INTERESTS
- 3. ? Cricket, Football, Travelling and Music. PERSONAL DETAILS Date of Birth : 21st Jun, 1984 Gender : Male Marital Status : Married Languages Known: English & Hindi