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Guildford, United Kingdom United Kingdom
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Author speaker trainer & consultant on the customer experience, customer service & customer loyalty
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Specialising in the customer experience, customer retention, building customer loyalty and customer service training.
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customer retention
customer loyalty
customer service
customer experience
customer care
customer satisfaction
team engagement
consistency
guest loyalty
custom
longterm loyalty
repeat business
email marketing
business retention
crm
know your customers
employee engagement
customer service training
customer engagement
employeeretention
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