Personal Information
Organization / Workplace
Cleveland/Akron, Ohio Area United States
Occupation
Team Manager/Information Architect at Blackbaud Inc.
Industry
Technology / Software / Internet
About
I work remotely from Cleveland as a technical writer for Blackbaud, a software company in Charleston, South Carolina. I document subjects ranging from basic data-entry instructions to procedures on installing and configuring database server software.
In addition to writing, I spend a large amount of time testing/researching tools and documentation strategies, implementing/maintaining team workflows and processes, and training team members. I have experience with the structured version of FrameMaker, generating XML, HTML, and PDF output, and with the Darwin Information Typing Architecture, creating DITA topics and maps and generating various outputs using a number of DITA-based authoring ...
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