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j katte resume
- 1. James Katte karlkatte@xtra.co.nz 021 294 3666 CareerProfile A successful business and operational leader and the custodian of an iconic New Zealand brand - Karl Katte, witha proven trackrecord of delivering year-on-year customer satisfaction within the highly competitive retailmarket. Extensive experience in a manufacturing environment, including product innovation and design, pricing, end-to-end supply chain maximisation and customer service. Extensive sales experience, including  Business-to-business (B2B) - up to 50 + Retail customers, and  Business-to-consumer (B2C) direct to the public showroom sales - 300 suites p.a. (sales $1m/pa) I have built and maintainedcustomer and employee (up to 12 staff) loyalty through leadership and a high degreeof professional and personal integrity. I have a passion for delivering a high-quality and profitable product in response to a customer brief, drawing not only on technical skills but also a drive for excellence, attention to detailand willingness to go the extra mile. Having successfully exited a business which had been trading profitably for more than 20 years, I am now seeking to join an organisation where I can apply my key skills and business acumen. EmploymentHistory 1996 to present Managing Director, Owner Karl Katte – High-end lounge suite manufacturing firm (Retail) Took over ownership of Karl Katte 1992 to 1996 Sales Rep/Assistant Manager Karl Katte – High-end lounge suite manufacturing firm (Retail) Karl Katte went direct tothe public 1980 to 1992 National Sales Rep/Upholsterer Karl Katte – High-end lounge suite manufacturing firm (Wholesale) 1977 to 1991 Upholsterer Karl Katte – High-end lounge suite manufacturing firm(Wholesale) KeyCompetencies andAchievements Business Strategy/Management  Developed a quality brand and established the Karl Katte business as one of the leading manufacturers of New Zealand-made, hand-crafted lounge suites  Led the successful transition from B2B sales ( wholesale ) through to B2C ( retail ), resulting in a successful and competitive business over a 24-year period generating increased market share within the B2C space and retention of revenue in the faceof a declining market  Developed a point of difference through the concept of ‘customise - don’t compromise’ in response to customer demand and changing consumer trends, positioning Karl Katteas a highly profitable and competitive brand in the New Zealand retailmanufacturing market  Streamlined the business to suit changing market conditions, including navigation of the Global Financial Crisis - growing share of wallet in market segments and maintaining revenue through developing an online presence, advertising channels, implementing a successful survival strategyand achieving increased market awareness  Createdand continually renewed a diverse rangeof high-quality products, built with integrity to suit all New Zealand home styles, ensuring products exceeded customer expectations and any guaranteeperiod.
- 2. Manufacturing and Supply Chain  Maintained efficient manufacturing processes, ensuring an on-going competitive edge in the New Zealand retail manufacturing market  Maintained high quality standards and instilled these standards into staff work ethics  Business process improvement to ensure supply and sales channels met manufacturing and customer requirements, and delivered the required margin  Managedend-to-end supply chain, including sourcing, materialsprocurement, timely placement of orders and delivery within required timeframes. Sales and Marketing/CustomerService  Designed and led marketing events, including trade show representations, and presentations at customer and industry locations, resulting in increased market awareness of theproduct and drove on-going business with a strong pipeline of potential future sales  Developed a new customer profile and sales opportunity within a gap in the market through applying customer insights and ensuring the product set met current and future demand and maintained revenue  Ensured superior customer service and repeat business through identification of customer requirements and ability to ‘listen’  Provided professional advice through the design and colour selection processes, relaying product information in a concise manner and resolving any issues, resulting in further sales and customer loyalty  Developed media based advertising campaigns appropriate to Karl Katte’s targetedmarket,resulting in increased market awareness and market share. People Management and Quality Assurance  Directedand managed5 to 12 highly engaged and productive staff to deliver top-quality New Zealand-made lounge suites, ensuring the preservation of Karl Katteas a quality iconic New Zealand brand  Achieved a high degreeof engagement and loyalty from staff, resulting in excellent staff retention  Well-versed in adapting appropriate communication styles with staff, resulting in open and honest two-way discussions, leading to staff satisfaction and a shared desire to deliver quality outputs  Ensured a safe place of work, in line with Occupational, Health and Safety Standard, ensuring an on-going smooth, efficient and safe operation. Education & Qualifications  Commercial Pilot’s Licence, Auckland, 1990  Institute of Real Estate Certificate,Auckland, 1992  NZUA Scuba Diving Certificate,Auckland, 1984 Interests Golf, tennis, fishing, scuba diving, wind surfing, regular gym-goer and interested in keeping fit.