Personal Information
Organization / Workplace
Alpharetta, Georgia United States
Industry
Technology / Software / Internet
Website
About
OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use OpenSpan Desktop Automation to streamline worker activity, simplify critical service processes and remove technology barriers as means to deliver a gold-standard customer experience.
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Tags
contact centre (business)
contact center
desktop automation
customer service; agile technology; process adhere
customer experience
call centre
robotic automation
robotic desktop automation
software
call center
desktop analytics
operational efficiency
customer service
presentation
webinar
speech analytics
workforce optimization
bpm
wfm
speech technology
wfo
workforce management
quality monitoring
bruce temkin
customer relationship management
customer satisfaction
infographic
customer retention
christmas and holiday season
saas
anna convery
donna fluss
enterprise strategy
call
robotic
automations
boost productivity
automation
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