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Recap
1© Aptech Training Ltd. FZE
Recap
In the previous lesson you learnt to:
• Further practise telephoning phrasal verbs
• Check the status of an order on the telephone
• Complain about a delivery on the telephone
For Aptech Centre Use Only

Step by Step

At the end of this lesson you will be able to:
• Analyse the impact of globalisation and outsourcing and use
appropriate vocabulary to give their opinions on the issues
• Identify active and passive sentences and understand how to
form passive sentences
• Understand the role of the passive voice in describing
processes
Learning Objectives

• What do you understand by the terms globalisation and outsourcing?
• Share some specific examples with your group.
Globalisation and Outsourcing

Reading Skills
Skim Reading
Read the following short text quickly (skim the text) and see whether
the ideas you discussed were mentioned.

Reading Skills
Skim Reading
Identify the information quickly and write the relevant paragraph number in the
table below.
Topic Paragraph no.
future growth 4
social networking sites ....
outsourcing ....
countries being interdependent ....
aims and objectives ....
global warming and other crises ....
Growth in infrastructure and technology ....
world class brands and services ....
job cuts and testing times ....
social, cultural and political exchanges ....For Aptech Centre Use Only

Reading Skills
Skim Reading
Answers
Topic Paragraph no.
future growth 4
social networking sites 2
outsourcing 3
countries being interdependent 4
aims and objectives 1
global warming and other crises 2
Growth in infrastructure and technology 1
world class brands and services 2
job cuts and testing times 3
social, cultural and political exchanges 1For Aptech Centre Use Only

Read the sentences which present some key globalisation vocabulary in context. Choose
the definition of the highlighted words from the list below.
a. abundant wealth
b. just beginning to exist or be noticed
c. to use an event or a situation to help you to achieve something or to get an advantage
d. the use of something such as fuel or energy, or the amount that people use
e. relating to a country's money and to the systems that a country uses for controlling its
money supply
f. the process of combining with other things in a single larger unit or system
g. never having happened or existed before
h. move faster
i. the situation of being successful and having a lot of money
j. Very great
Globalisation Vocabulary

Answers
a. abundant wealth - affluence
b. just beginning to exist or be noticed - emerging
c. to use an event or a situation to help you to achieve something or to get an advantage -
capitalise
d. the use of something such as fuel or energy, or the amount that people use -
consumption
e. relating to a country's money and to the systems that a country uses for controlling its
money supply - Monetary
f. the process of combining with other things in a single larger unit or system - integration
g. never having happened or existed before - unprecedented
h. move faster - accelerating
i. the situation of being successful and having a lot of money - prosperity
j. Very great - profound
Globalisation Vocabulary

Grammar
Active and Passive
Read these sentences from the text.
Globalisation is described as the increase in economy
The effect of globalisation can be seen in the dynamism…
…ideas, views, opinions and thoughts are exchanged
• The verbs in these sentences are all in the passive voice. This means that the
subject of the sentence received rather than performed the action.
• In the above examples, the subjects are underlined.
• The agent (person who thing who performed the action) is not stated because it
is understood, for example, globalisation is described by people in general or
people who speak about globalisation.For Aptech Centre Use Only

Grammar
Active and Passive
The passive voice is formed as follows:
• It is important to remember that the passive voice is NOT a tense.
• We can make passive sentences in any tense just as we can make active
sentences in any tense.
Verb ‘to be’ in the
relevant tense
Past
Participle
Subject (by + agent)+ +

Change this sentence into the tense given.
It is the verb ‘to be’ that changes, not the main verb, which stays in the past participle.
Present Simple: Kites are made in this factory.
Present Continuous: _____________________________________________________
Present Perfect: ________________________________________________________
Past Simple: ___________________________________________________________
Past Continuous: ________________________________________________________
Past Perfect: ___________________________________________________________
Exercise

Answers
Present Simple: Kites are made in this factory.
Present Continuous: _____________________________________________________
Present Perfect: ________________________________________________________
Past Simple: ___________________________________________________________
Past Continuous: ________________________________________________________
Past Perfect: ___________________________________________________________
Exercise
Kites are being made in this factory.
Kites have been made in this factory.
Kites were made in this factory.
Kites were being made in this factory.
Kites had been made in this factory.

A. Decide whether these sentences are in the active voice or passive voice. Write A or
P next to each one.
1. The courtyard was built by Mr Shami.
2. The dog is always chasing the cat.
3. The report has been finalized.
4. Isabel was allowed to take the copies home.
5. The preparations for the wedding are being handled by Rima.
6. Heart disease is considered the leading cause of death in the United States.
7. The noise of the screeching car frightened the children.
8. The letters are written in French by Simone and translated into English by Rita.
9. She had spoken about the missing objects in her last conversation.
10. Someone stole Judy’s purse last night.
Exercise

A. Answers
1. The courtyard was built by Mr Shami. P
2. The dog is always chasing the cat. A
3. The report has been finalized. P
4. Isabel was allowed to take the copies home. P
5. The preparations for the wedding are being handled by Rima. P
6. Heart disease is considered the leading cause of death in the United States. P
7. The noise of the screeching car frightened the children. A
8. The letters are written in French by Simone and translated into English by Rita. P
9. She had spoken about the missing objects in her last conversation. A
10. Someone stole Judy’s purse last night. A
Exercise

B. Read the sentences again and write down which tense each sentence is in.
1. __________________________________________
2. __________________________________________
3. __________________________________________
4. __________________________________________
5. __________________________________________
6. __________________________________________
7. __________________________________________
8. __________________________________________
9. __________________________________________
10. __________________________________________
Exercise

B. Answers
1. __________________________________________
2. __________________________________________
3. __________________________________________
4. __________________________________________
5. __________________________________________
6. __________________________________________
7. __________________________________________
8. __________________________________________
9. __________________________________________
10. __________________________________________
Exercise
Past Simple
Present Continuous
Present Continuous
Past Simple
Present Continuous
Present Simple
Past Simple
Present Simple
Past Perfect
Past Simple

C. Now change the sentences from exercise 21.3.2 A from active to passive or from
passive to active. Do not change the tense.
1. _______________________________________________________________
2. _______________________________________________________________
3. _______________________________________________________________
4. _______________________________________________________________
5. _______________________________________________________________
6. _______________________________________________________________
7. _______________________________________________________________
8. _______________________________________________________________
9. _______________________________________________________________
10. _______________________________________________________________
Exercise

C. Answers
1. _______________________________________________________________
2. _______________________________________________________________
3. _______________________________________________________________
4. _______________________________________________________________
5. _______________________________________________________________
6. _______________________________________________________________
7. _______________________________________________________________
8. _______________________________________________________________
9. _______________________________________________________________
10. _______________________________________________________________
Exercise
Mr Shami built the courtyard.
The cat is always being chased by the dog.
Someone has finalized the report.
They allowed Isabel to take the copies home.
Rima is handling the preparations for the wedding.
People consider heart disease the leading cause of death in the United States.
The children were frightened by the noise of the screeching car.
Simone writes the letters in French and Rita translates them into English.
The missing objects were spoken about in her last conversation.
Judy’s purse was stolen last night.For Aptech Centre Use Only

Reading Skills
Describing Processes
Read the description of the process of tea production. Underline TEN
examples of the passive voice.

Listening Skills
• Business Process Outsourcing has been a source of opportunity and
prosperity for many people in countries like India.
• You are going to listen to interviews with three people who work in BPO
industries.
Lifestyle Changes of a BPO Worker

Listening Skills
• Before you listen, predict whether their lives have changed for the better
or worse since joining the industry.
Listening

Listening Skills
Who …? (Write Su for Suzanne, Jo for Joanne or Ri for Richard)
1. Still does some work for a previous employer ___________
2. Thinks people don’t know much about the BPO industry ___________
3. Has found their current job allows them time to study ___________
4. Has managed to buy their own house ___________
5. Feels they have got more freedom now ___________
6. Believes people should take every chance they get ___________
7. Feels that there are many similarities between jobs ___________
8. Talks about job security ___________
9. Found it difficult to manage financially in their previous job ___________
10. Emphasises the professionalism of the industry ___________
While Listening…

Listening Skills
Answers
1. Still does some work for a previous employer ___________
2. Thinks people don’t know much about the BPO industry ___________
3. Has found their current job allows them time to study ___________
4. Has managed to buy their own house ___________
5. Feels they have got more freedom now ___________
6. Believes people should take every chance they get ___________
7. Feels that there are many similarities between jobs ___________
8. Talks about job security ___________
9. Found it difficult to manage financially in their previous job ___________
10. Emphasises the professionalism of the industry ___________
While Listening…
Jo
Jo
Jo
Su
Su
Su
Su
Ri, Su
Ri
Ri

Listening Skills
• Would you like to work in the BPO industry? Why? Why not?
• If you or anyone you know is already working in the industry, share your
experiences with the group.
Post Listening

Test Your Knowledge
1. Which of the following are passive sentences?
Sr. no. Statement
1 The letter is being written by John.
2 Someone will finish the work by 5.00 PM.
3 The work will be finished by 5.00 PM today.
4 John is writing the letter.
5 The bills used to be paid by Tom.
6 Tom used to pay the bills.

Test Your Knowledge
1. Answers
Sr. no. Statement
1 The letter is being written by John.
2 Someone will finish the work by 5.00 PM.
3 The work will be finished by 5.00 PM today.
4 John is writing the letter.
5 The bills used to be paid by Tom.
6 Tom used to pay the bills.

Test Your Knowledge
2. Are these sentences true or false?
Sr. no. Statement
1 A passive sentence can only be in the present or past tenses.
2 In passive sentences we need some form of the verb ‘to be’.
3 In passive sentences it is not necessary to say who performed the action.
4 In active sentences the subject receives rather than performs the action.

Test Your Knowledge
2. Answers
Sr. no. Statement
1 A passive sentence can only be in the present or past tenses. FALSE
2 In passive sentences we need some form of the verb ‘to be’. TRUE
3 In passive sentences it is not necessary to say who performed the action. TRUE
4 In active sentences the subject receives rather than performs the action. FALSE

In a Nutshell…
In this lesson you learnt to:
• Analyse the impact of globalisation and outsourcing and use appropriate
vocabulary to give their opinion on the issues
• Identify active and passive sentences and understand how to form passive
sentences
• Understand the role of the passive voice in describing processes

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Ae bc ppt21

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