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Missoula, Montana Area, MT United States

Director of Operational Excellence

Finance / Banking / Insurance

Lead and deploy new operational excellence program for National Flood Services • Fundamentals of Visual Management, 5S, Process Documentation • Engaged each team in a continuous A3 Problem Solving / Coaching Cycle • Drafted 3-5 year roadmap for development, from Team Members to Senior Management • Building framework of performance / accounting metrics around Direct / Indirect Labor • Built OpEx SharePoint site for training, A3 Problem Solving logging and sharing • Coaching for Executive Management Team in financial performance and cost improvement scenarios • Multiple staffing models created both for catastrophic events as well as regulatory changes that take into account W...