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Executive Master in Marketing and Advertising




                    Chipman Union Inc.:
                    Odor-Eaters Socks

       Prof.:
       J.P. Aerts

       Groupe 2:
       Maria Jos辿 Bueno Barriga
       Jennifer Dekens
       Fabio Faria
       Vincent Franck
       Vincent Nanni
       Tam Vo Nguyen Chi
                         06/11/2007
Agenda


    Introduction
    Field visits
    What is all about ?
    Key Success Factors & SWOT
    Critics on GMF plan
    Extra Market Research
    New Marketing plan
    Conclusion

               06/11/2007
Introduction
QUESTION




                    IS THERE AN OPPORTUNITY TO LAUNCH A
                               ANTI ODOR SOCK?


      American kills with a knife a friend who complaint
      about his "odor-feet".

      A 20 years-old American was accused of trying to kill his
      room-mate whom made a complaint about his feet. The
      crime happened in Texas, USA. According to local news,
      the suspect and victim shared and rented the same room in
      a small apartment from a couple.

      Source: AFP
                            06/11/2007
Agenda


    Introduction
    Field visits
    What is all about ?
    Key Success Factors & SWOT
    Critics on GMF plan
    Extra Market Research
    New Marketing plan
    Conclusion

               06/11/2007
Field visits


                                  TRAFFIC




                                            TR
                                              A
                                              FF
                                                 IC
                              NO OD
                              NO
                  D

                               FO
                               FO
                 O
               FO




                                 N
                                 N
                                  OD
                    OTHERS


                 06/11/2007
Field visits
MANAGERS




                                                   shopper
            But are women the ONLY consumers for our socks?

                            Keep this question in hygiene
                                                  mind?
CONSUMERS

             shopper




                                                 good ideas
                                                  against
                                                  problem



                  $ 10,00 euros / pair
                                    06/11/2007
Agenda


    Introduction
    Field visits
    What is all about ?
    Key Success Factors & SWOT
    Critics on GMF plan
    Extra Market Research
    New Marketing plan
    Conclusion

               06/11/2007
What is it all about?

  How to succeed in category management in the retail market
   when you are a challenger producing a B brand in a sector
     with both low innovation on product and low consumer
                         involvement

                      Final
                    Customer


                      RETAILERS            FINAL CUSTOMER
                   (B2B) ex. Carrefour           (B2C)




            COMPETITORS              CHIPMAN            COMPLETORS
              ex. Kindy               UNION              ex. Shoes
                                                           stores



                       SUPPLIERS
                                              SUPPLIERS
                     OUTSOURCING
                                           ex. raw materials
                        ex. China



                          06/11/2007
Agenda


    Introduction
    Field visits
    What is all about ?
    Key Success Factors & SWOT
    Critics on GMF plan
    Extra Market Research
    New Marketing plan
    Conclusion

               06/11/2007
Key Success Factors & SWOT


           1. Cost Reduction:
           1. Cost Reduction:
INTERNAL



              Raw material: vertical integration of supplier or company consortium
FACTORS


              Raw material: vertical integration of supplier or company consortium
              Labor: outsource production of basic socks
              Labor: outsource production of basic socks
              Variable overhead: limit inventory level
              Variable overhead: limit inventory level
           2. Improving Production Process Efficiency:
           2. Improving Production Process Efficiency:
              Machine use: limit the number of SKU produced
              Machine use: limit the number of SKU produced
              Staff allocation
              Staff allocation
              Logistics
              Logistics




           1. Achieving Win-Win Relationship with Retailer:
           1. Achieving Win-Win Relationship with Retailer:
              Guaranty retailer margin
EXTERNAL




              Guaranty retailer margin
FACTORS




              Offer products to differentiate themselves from competitors
              Offer products to differentiate themselves from competitors
              Take care of merchandising and shelf management
              Take care of merchandising and shelf management
           2. Consumer Attitude:
           2. Consumer Attitude:
              Get consumer involved
              Get consumer involved
              Brake the psychological barrier to buy anti-odor socks
              Brake the psychological barrier to buy anti-odor socks
           3. Product Legitimacy:
           3. Product Legitimacy:
              Prove effectiveness of product through trial and customer experience
              Prove effectiveness of product through trial and customer experience
                              06/11/2007
Key Success Factors & SWOT

            STRENGHT
            STRENGHT                                        WEAKNESS
                                                            WEAKNESS
                                                       Brand awareness
    High production experience                        Market research
    Existing relation and                             Follower
   experience retailer
                                                       Sales concentration over 3
                                                      retailers

               THREAT
               THREAT                                     OPPORTUNITY
                                                          OPPORTUNITY
 Low consumer involvement
                                                       Higher consumer purchase
 Legitimacy
                                                      after test
 Competitors: Burlington
束 Bioguard 損                                           Niche

 Increase sales in discount store
 Distribution Channel:              束 Sock Sence 損
present in food outlet, drugstore and mass
merchandising                         06/11/2007
Agenda


    Introduction
    Field visits
    What is all about ?
    Key Success Factors & SWOT
    Critics on GMF plan
    Extra Market Research
    New Marketing plan
    Conclusion

               06/11/2007
Critics on GMF plan

  Strengths:
     Unconditional one-year guarantee

  Weaknesses
     The styles of the socks included in the product
      line
        Casual Crew vs. 18 in. Tube (208 vs 122)
        What about other styles (invisibles, technical,)

     The choice of packaging
        3-pair pack vs. 1-pair pack

     The choice of a special display unit

                      06/11/2007
Critics on GMF plan


   Weaknesses
      The choice of the Odor-Eaters name

      The lack of a differentiating factor

      The chosen target of advertising campaigns

      The cost of linking up with Combe

      The cost of the project in general


                      06/11/2007
Agenda


    Introduction
    Field visits
    What is all about ?
    Key Success Factors & SWOT
    Critics on GMF plan
    Extra Market Research
    New Marketing plan
    Conclusion

               06/11/2007
Extra Marketing Research



                                                        POINT-OF
 CONSUMER          PRODUCT        COMMUNICATION
                                                          SALE


 HABITS & USAGE
 HABITS & USAGE                    PRE-ADVERTISING
                                   PRE-ADVERTISING      MARKET TRIAL
                                                       MARKET TRIAL
                  CONCEPT TEST
                  CONCEPT TEST
W/ SEGMENTATION
W/ SEGMENTATION                     CREATIVE TEST
                                    CREATIVE TEST    W/ EYE-TRACKING
                                                     W/ EYE-TRACKING



                    CONCEPT &        ADVERTISING         TOTAL PROJECT
                   CONCEPT &         ADVERTISING
                  PRODUCT TEST
                  PRODUCT TEST      CREATIVE TEST
                                    CREATIVE TEST
                                                          9,140,000 EUROS
                                                             24 MONTHS
                      PRICE
                     PRICE        POST ADVERTISING
                                  POST ADVERTISING
                   ELASTICITY
                   ELASTICITY           TEST                MUST HAVE
                     MODEL              TEST
                     MODEL
                                                           360,000 EUROS
                                                             9 MONTHS

                            06/11/2007
Agenda


    Introduction
    Field visits
    What is all about ?
    Key Success Factors & SWOT
    Critics on GMF plan
    Extra Market Research
    New Marketing plan
    Conclusion

               06/11/2007
New Marketing plan
  GUIDELINE


               to address the right customer with the right offer
              at the right moment through the right channel
              (to be tested in Belgium)
CUSTOMER




               Sportsmen & Sportswomen
  RIGHT




               Medical reasons
               Business executives


               Development of high value niche products (e.g. ski)
PRODUCT
 RIGHT




               Positive product name (e.g. Activia)
               Extension of product range to accessories
              (e.g. wash bags)
                             06/11/2007
New Marketing plan

                   Brand activation Program:
MOMENT
 RIGHT



                    Sports time
                    Airplane flights
                    Kuribizu

                    Fitness clubs             (Passage Fitness)
CHANNELS
  RIGHT




                    Medical profession        (Podiatrists)
                    Airplane companies        (Brussels Airlines)
                    Internet                  (sockscription)
BUILDING PROGRAM
 CONCEPT BRAND




                    Creation of an umbrella brand: P竪des
                    Flagship product: fresh sock => Toe Mint inside
                    Sponsorship: P竪des running tour
                                  06/11/2007
06/11/2007
   Black Business               Toe Mint Inside                 Home Made Style                Feel Fair Trade
      P竪des                        P竪des                               P竪des                     P竪des
2 pairs                      2 pairs                          2 pairs                      2 pairs
Produced by: Chipman-Union   Produced by: Chipman-Union       Produced by: Chipman-Union   Produced by: Chipman-Union
Made in U.S.A                Made in U.S.A                    Made in U.S.A                Made in U.S.A
100% cotton                  100% cotton                      100% cotton                  100% cotton
                                          Make your feet smile today
                                                P竪des
                                                                              New Marketing plan
Prism identity

                                                 Leader in its sector
               Softness                              Innovative
              Freshness                               Dynamic
          Qualitative product                     Social conscious




          Creative
          Intimate
                                   P竪des                   Non exclusive
                                                           International
          Respect                                        Ethic  Fair trade
            Soft
                                   Make your                Transparent
                                   feet smile
                                     today
    P竪des provides for men as
                                                    I respect my feet,
     women hosiery for each
                                                I take care of them and
    aspects in their life: sport
                                                 Im walking fair trade
  from amateur to professional,
      business and fair trade
            problematic
                            06/11/2007
Agenda


    Introduction
    Field visits
    What is all about ?
    Key Success Factors & SWOT
    Critics on GMF plan
    Extra Market Research
    New Marketing plan
    Conclusion

               06/11/2007
Conclusion




             06/11/2007
Conclusion  Category Management of Chipman Union




                 06/11/2007
Conclusion  Category Management of Chipman Union




                 06/11/2007
Conclusion  Corporate plan of Chipman Union




                  06/11/2007
Conclusion

                           THANK YOU
                       FOR YOUR ATTENTION




   BONUS: http://www.dailymotion.com/video/x1bae0_les-tetes-a-claques-l-anniversaire_family



                               06/11/2007

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07 11 06_chipman_v10_final

  • 1. Executive Master in Marketing and Advertising Chipman Union Inc.: Odor-Eaters Socks Prof.: J.P. Aerts Groupe 2: Maria Jos辿 Bueno Barriga Jennifer Dekens Fabio Faria Vincent Franck Vincent Nanni Tam Vo Nguyen Chi 06/11/2007
  • 2. Agenda Introduction Field visits What is all about ? Key Success Factors & SWOT Critics on GMF plan Extra Market Research New Marketing plan Conclusion 06/11/2007
  • 3. Introduction QUESTION IS THERE AN OPPORTUNITY TO LAUNCH A ANTI ODOR SOCK? American kills with a knife a friend who complaint about his "odor-feet". A 20 years-old American was accused of trying to kill his room-mate whom made a complaint about his feet. The crime happened in Texas, USA. According to local news, the suspect and victim shared and rented the same room in a small apartment from a couple. Source: AFP 06/11/2007
  • 4. Agenda Introduction Field visits What is all about ? Key Success Factors & SWOT Critics on GMF plan Extra Market Research New Marketing plan Conclusion 06/11/2007
  • 5. Field visits TRAFFIC TR A FF IC NO OD NO D FO FO O FO N N OD OTHERS 06/11/2007
  • 6. Field visits MANAGERS shopper But are women the ONLY consumers for our socks? Keep this question in hygiene mind? CONSUMERS shopper good ideas against problem $ 10,00 euros / pair 06/11/2007
  • 7. Agenda Introduction Field visits What is all about ? Key Success Factors & SWOT Critics on GMF plan Extra Market Research New Marketing plan Conclusion 06/11/2007
  • 8. What is it all about? How to succeed in category management in the retail market when you are a challenger producing a B brand in a sector with both low innovation on product and low consumer involvement Final Customer RETAILERS FINAL CUSTOMER (B2B) ex. Carrefour (B2C) COMPETITORS CHIPMAN COMPLETORS ex. Kindy UNION ex. Shoes stores SUPPLIERS SUPPLIERS OUTSOURCING ex. raw materials ex. China 06/11/2007
  • 9. Agenda Introduction Field visits What is all about ? Key Success Factors & SWOT Critics on GMF plan Extra Market Research New Marketing plan Conclusion 06/11/2007
  • 10. Key Success Factors & SWOT 1. Cost Reduction: 1. Cost Reduction: INTERNAL Raw material: vertical integration of supplier or company consortium FACTORS Raw material: vertical integration of supplier or company consortium Labor: outsource production of basic socks Labor: outsource production of basic socks Variable overhead: limit inventory level Variable overhead: limit inventory level 2. Improving Production Process Efficiency: 2. Improving Production Process Efficiency: Machine use: limit the number of SKU produced Machine use: limit the number of SKU produced Staff allocation Staff allocation Logistics Logistics 1. Achieving Win-Win Relationship with Retailer: 1. Achieving Win-Win Relationship with Retailer: Guaranty retailer margin EXTERNAL Guaranty retailer margin FACTORS Offer products to differentiate themselves from competitors Offer products to differentiate themselves from competitors Take care of merchandising and shelf management Take care of merchandising and shelf management 2. Consumer Attitude: 2. Consumer Attitude: Get consumer involved Get consumer involved Brake the psychological barrier to buy anti-odor socks Brake the psychological barrier to buy anti-odor socks 3. Product Legitimacy: 3. Product Legitimacy: Prove effectiveness of product through trial and customer experience Prove effectiveness of product through trial and customer experience 06/11/2007
  • 11. Key Success Factors & SWOT STRENGHT STRENGHT WEAKNESS WEAKNESS Brand awareness High production experience Market research Existing relation and Follower experience retailer Sales concentration over 3 retailers THREAT THREAT OPPORTUNITY OPPORTUNITY Low consumer involvement Higher consumer purchase Legitimacy after test Competitors: Burlington 束 Bioguard 損 Niche Increase sales in discount store Distribution Channel: 束 Sock Sence 損 present in food outlet, drugstore and mass merchandising 06/11/2007
  • 12. Agenda Introduction Field visits What is all about ? Key Success Factors & SWOT Critics on GMF plan Extra Market Research New Marketing plan Conclusion 06/11/2007
  • 13. Critics on GMF plan Strengths: Unconditional one-year guarantee Weaknesses The styles of the socks included in the product line Casual Crew vs. 18 in. Tube (208 vs 122) What about other styles (invisibles, technical,) The choice of packaging 3-pair pack vs. 1-pair pack The choice of a special display unit 06/11/2007
  • 14. Critics on GMF plan Weaknesses The choice of the Odor-Eaters name The lack of a differentiating factor The chosen target of advertising campaigns The cost of linking up with Combe The cost of the project in general 06/11/2007
  • 15. Agenda Introduction Field visits What is all about ? Key Success Factors & SWOT Critics on GMF plan Extra Market Research New Marketing plan Conclusion 06/11/2007
  • 16. Extra Marketing Research POINT-OF CONSUMER PRODUCT COMMUNICATION SALE HABITS & USAGE HABITS & USAGE PRE-ADVERTISING PRE-ADVERTISING MARKET TRIAL MARKET TRIAL CONCEPT TEST CONCEPT TEST W/ SEGMENTATION W/ SEGMENTATION CREATIVE TEST CREATIVE TEST W/ EYE-TRACKING W/ EYE-TRACKING CONCEPT & ADVERTISING TOTAL PROJECT CONCEPT & ADVERTISING PRODUCT TEST PRODUCT TEST CREATIVE TEST CREATIVE TEST 9,140,000 EUROS 24 MONTHS PRICE PRICE POST ADVERTISING POST ADVERTISING ELASTICITY ELASTICITY TEST MUST HAVE MODEL TEST MODEL 360,000 EUROS 9 MONTHS 06/11/2007
  • 17. Agenda Introduction Field visits What is all about ? Key Success Factors & SWOT Critics on GMF plan Extra Market Research New Marketing plan Conclusion 06/11/2007
  • 18. New Marketing plan GUIDELINE to address the right customer with the right offer at the right moment through the right channel (to be tested in Belgium) CUSTOMER Sportsmen & Sportswomen RIGHT Medical reasons Business executives Development of high value niche products (e.g. ski) PRODUCT RIGHT Positive product name (e.g. Activia) Extension of product range to accessories (e.g. wash bags) 06/11/2007
  • 19. New Marketing plan Brand activation Program: MOMENT RIGHT Sports time Airplane flights Kuribizu Fitness clubs (Passage Fitness) CHANNELS RIGHT Medical profession (Podiatrists) Airplane companies (Brussels Airlines) Internet (sockscription) BUILDING PROGRAM CONCEPT BRAND Creation of an umbrella brand: P竪des Flagship product: fresh sock => Toe Mint inside Sponsorship: P竪des running tour 06/11/2007
  • 20. 06/11/2007 Black Business Toe Mint Inside Home Made Style Feel Fair Trade P竪des P竪des P竪des P竪des 2 pairs 2 pairs 2 pairs 2 pairs Produced by: Chipman-Union Produced by: Chipman-Union Produced by: Chipman-Union Produced by: Chipman-Union Made in U.S.A Made in U.S.A Made in U.S.A Made in U.S.A 100% cotton 100% cotton 100% cotton 100% cotton Make your feet smile today P竪des New Marketing plan
  • 21. Prism identity Leader in its sector Softness Innovative Freshness Dynamic Qualitative product Social conscious Creative Intimate P竪des Non exclusive International Respect Ethic Fair trade Soft Make your Transparent feet smile today P竪des provides for men as I respect my feet, women hosiery for each I take care of them and aspects in their life: sport Im walking fair trade from amateur to professional, business and fair trade problematic 06/11/2007
  • 22. Agenda Introduction Field visits What is all about ? Key Success Factors & SWOT Critics on GMF plan Extra Market Research New Marketing plan Conclusion 06/11/2007
  • 23. Conclusion 06/11/2007
  • 24. Conclusion Category Management of Chipman Union 06/11/2007
  • 25. Conclusion Category Management of Chipman Union 06/11/2007
  • 26. Conclusion Corporate plan of Chipman Union 06/11/2007
  • 27. Conclusion THANK YOU FOR YOUR ATTENTION BONUS: http://www.dailymotion.com/video/x1bae0_les-tetes-a-claques-l-anniversaire_family 06/11/2007