1) The document discusses how to measure customer value by focusing on customer lifetime value, cost of customer acquisition, and growth rate.
2) It provides tips on developing strategic plans to improve customer experience at different stages from pre-sales to after-sales. This includes assessing the market, identifying target audiences, analyzing competitors, and tracking key metrics.
3) A case study is presented on how a company increased its membership by over 1 million users through an online marketing campaign, reducing customer acquisition costs and increasing future revenue.
1) CRM focuses on understanding customers throughout the entire customer lifecycle from initial awareness to repeat purchases. Segmenting customers based on metrics like recency, frequency, and monetary value allows companies to better target high-value customers.
2) Analysis of a yogurt company's loyalty program showed that a small percentage of highly engaged customers accounted for a disproportionate amount of sales and brand advocacy.
3) Developing targeted marketing strategies for different customer segments through a "customer map" can help companies improve retention of high-value customers and re-engage inactive customers.
This document discusses JWT's philosophy of engaging consumers through creative advertising. It notes that today consumers do not want ads that interrupt their lives, but rather want creative content they can engage with. The document then outlines JWT's "TIME Philosophy" which is about helping consumers spend more time engaging with brands. It also provides statistics showing that online video ads have higher recall, brand recall, message recall and likability than television ads. The rest of the document appears to be discussing a potential viral video campaign for a client, including execution timing and estimated costs.
The document discusses that great creators rarely have mild personalities. They are cantankerous egocentrics who are unwelcome in modern corporations. David Ogilvy says that few of the great creators have bland personalities, and they are cantankerous egocentrics, the kind of men who are unwelcome in the modern corporation.