2014BrittanyResume
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Brittany Robinson has over 10 years of experience in administrative, customer service, and clerical roles. She has worked as an administrative assistant for a property management company, a receptionist, a customer service representative for a financial company, a scanning specialist at a community college, a jewelry sales clerk, and a currency counter. Her experience includes tasks like running reports, data entry, document processing, customer service, training employees, and cash handling. She is seeking a new opportunity utilizing her skills in administration, customer service, and attention to detail.
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- 1. Brittany Robinson 150 E. 119th Place Chicago, IL 60628 (312) 802-3319 findingmybalance2014@gmail.com PROFESSIONAL EXPERIENCE First Service Residential CHICAGO, ILLINOIS Administrative Assistant November 2013 – August2014 -Run monthly delinquencyreports,give to supervisor for posting oflate fees;send out delinquentletters as directed. -Provide templates and make required corrections/proofread (upon request) all work related correspondence received from supervisors. -Run any weekly/monthlyreports for properties as directed bysupervisors (i.e.insurance tracking,rental reports,etc.). -Documentuploads (insurance,leases,contracts,architectural modification docs,etc.). -Input residential information sheets (contactinfo changes,petinfo,car info, etc.). -Program phone directories for buildings on in house system. -Assistsupervisors with vendor invoice inquires (i.e.billing address changes or name changes). -Send out communication to residents via phone and email (e-blasts/phone-blasts). Receptionist July 2013- November 2013 -Welcomes visitors bygreeting them,in person or on the telephone;answering or referring inquiries. -Maintains telecommunication system byfollowing manufacturer's instructions for house phone and console operation. -Schedule meetings and conference rooms. -Coordinate mail flow in and out of office. -Arrange appointments,Scan,email and mail documents. ENOVA FINANCIAL CHICAGO,ILLINOIS Customer Service/Collection Loan Representative October 2008-September 2011 -Record information aboutfinancial status ofcustomers and status ofcollection efforts. -Arrange for debtrepayment or establish repaymentschedules,based on customers financial situations -Receive payments and postamounts paid to customer accounts. -Handle customer complaints and take appropriate action to resolve them. -Explain to customers the differenttypes of loans and creditoptions that are available,as well as the terms ofthose services. -Train new employees on system navigation and handling customer accounts. SOUTH SUBURBAN COLLEGE SOUTH HOLLAND, ILLINOIS Scanned DocumentSpecialist August 2006-August2008 -Implementscanning or other automated data entry procedures,using imaging devices and documentimaging software. -Operate data capture technology to importdigitized documents into documentmanagementsystem. -Created Training documents to improve new employee learning development -Trained, monitored and evaluated all new scanning employees.
- 2. VALUE CITY DEPARTMENT STORE TINLEY PARK, ILLINOIS Jewelry Sales Clerk/Cashier September 2005 - August2006 -Stock shelves,and mark prices on shelves and items -Issue receipts,refunds,credits,or change due to customers -Answer customers'questions,and provide information on procedures or policies -Assisted incoming customers to provide the shoppers with a greatoverall experience SEAWAY NATIONAL BANK CHICAGO, ILLINOIS Currency Counter for CPS Lunch Program October 2003 - June 2004 -Received cash for deposit,verify amounts,and check accuracy of depositslips -Verified totals registered on machine againstamountofdepositreported by depositor using calculator -Examined moneyto detect and remove counterfeit,mutilated,and worn bills EDUCATION PERCY L. JULIAN Diploma 2004 CHICAGO, ILLINOIS SOUTH SUBURBAN COLLEGE General Studies 2yrs 2005 SOUTH HOLLAND,ILLINOIS