This document discusses communication in multicultural settings. It defines communication and culture, and explains that culture shapes how people view the world. Global communication allows sharing ideas worldwide, and cross-cultural communication is important for business, jobs, and understanding diverse markets. However, there can be blocks to cross-cultural communication like ethnocentrism and stereotyping. Improving cross-cultural skills involves overcoming biases, learning about other cultures, and using clear communication with respect for different styles.