8 Process Engineering
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Mainline provides process engineering services to develop ITIL-compliant operational processes for storage and backup. Their services include developing customizable processes to address top issues, creating auditable and trainable processes, and linking processes within an interconnected model. Their process engineering helps reduce errors, improve root cause analysis, and enable process training for teams. It is part of Mainline's larger storage assessment methodology.
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8 Process Engineering
- 1. www.mainline.com | 866.490.MAIN(6246) PROCESS ENGINEERING Mainline Information Systems | Storage and Data Services Practice More often than not, your core operational storage and backup challenges lie in a failure of process, not technology. Service Features • ITIL compliant • Interconnected process framework • Customizable to address your top ten missing processes • Develop useable and auditable storage and backup operational processes • Final process deliverable can be used to train new and existing employees Service Benefits • Reduce human error • Enhance and reduce to execute the root cause analysis process • Adopt auditable processes • Link IT processes via a larger interconnected process model to enable concurrent process development • Enable delivery process training for your team If you are searching for a wider assessment than the traditional storage health check, our operational storage service delivery includes not only technology review, but also process, organization and governance. In our experience, more than 60% of our assessments show process failures as the top issue being addressed by our clients. You need an ITIL-based process model If process failure is an issue you face, you might benefit from an Information Technology Infrastructure Library (ITIL) – based process model. ITIL is one of the most widely accepted approaches to IT service management; by leveraging a process reference model or an interrelated model, you can tie together methodologies from the Project Management Institute (PMI), ISACA (COBIT) and ITUP (IBM). This can provide your IT organization with a more complete process framework. One option is to work with the experts at Mainline By starting with up to ten processes, we can then share the complete process model framework, develop IDEF0 charts for each process, define each process and build a swim lane diagram that defines your interactions with that process.
- 2. www.mainline.com | 866.490.MAIN(6246) Mainline’s Storage Assessment methodology consists of ten service areas that can be delivered as a whole to exploit the inherent synergy, or they can be delivered as stand- alone services, depending on where you are in the storage transformation journey. Process Engineering provides additional value when delivered with the following services within the methodology... • Enterprise Storage Assessment with a defined storage strategy reduces up-front data gathering and time spent defining a target environment and provides excellent content in the prioritization of identified gaps. Also see service components synergistic with Enterprise Storage Assessment. • Infrastructure Application Landscaping is for most a missing part of the storage strategy - to work closely with application teams to specifically address their wants and needs. • Infrastructure Data Analysis provides an objective measure of the needs of applications through the analysis of metadata, offering a starting point for application landscaping. Process Engineering is part of Mainline’s larger storage assessment methodology Mainline Information Systems | Storage and Data Services Practice EXPERTISE YOU CAN TRUST • Eighty-five storage experts skilled in storage solutions from every major vendor • Decades of industry expertise in designing, implementing and optimizing storage solutions for environments of all sizes • Services covering product implementations, complex data migrations, information lifecycle management, storage assessments, and advanced archiving and protection strategies • Residencies and managed storage services to improve storage operations and reduce operating cost Next Steps: Contact your Account Executive, or you can reach us at StorageServices@mainline.com. For more information on our storage services, go to http://mainline.com/storage-transformation. 10110100 10010001 STORAGE STRATEGY WORKSHOP A facilitated and managed approach to defining infrastructure strategy. INFRASTRUCTURE APPLICATION LANDSCAPING Facilitate infrastructure and application teams working together to build a score card, score application requirements and agree on the future onboarding process. ENTERPRISE STORAGE ASSESSMENT Define current and target data storage and protection environment, identify the gaps, and provide an actionable roadmap of recommendations. The core of any storage assessment. DATA STORAGE AND PROTECTION ARCHITECTURE DESIGN Define and illustrate both your current and future environment, including both logical and physical diagram modeling growth over 12, 24 and 36 months by data center. STORAGE INVESTMENT ANALYSIS Define and enable a loaded unit cost of storage supporting showbacks/chargebacks through the development of TCO, ROI and CBA. SERVICE READINESS ASSESSMENT Use Mainline’s scoring tool to establish a service delivery baseline and compare against your industry average. Use to measure improvement. SERVICE CATALOG DESIGN Organize your infrastructure services into a catalog of your choosing based on strategy, data requirements and agreements with application teams by service class, or build a starting point to update as you learn more. INFRASTRUCTURE DATA ANALYSIS Using an agentless, cloud-based Storage Resource Management tool, define valid and invalid data, recommend residency and retention policies, and classify application data/servers into service tiers. PROCESS ENGINEERING Document and detail ITIL-based process definitions within an IT-based process reference model, starting with storage and backup processes and building an operational guide delivering auditable, repeatable one-way-to-implement infrastructure. INFRASTRUCTURE TRANSITION PLANNING For any large transformation or migration project, define a project plan to be delivered by your team, a third party, Mainline or some combination.